BMW of Denver Downtown
Customer Reviews of BMW of Denver Downtown
Review type:
Great experience
Premium BMW buying experience
by GWDonzi on 04/27/2024Purchased M sport car site unseen over the phone and Evan at BMW Downtown Denver and his team delivered big time. I flew in from Seattle and the entire process was so easy as they had everything ready to go including a full tank of fuel… and inside delivery bay. I highly recommend these guys!Thank you again for taking the time to let us know how we did. We hope you have a great day!
X5
by Sulehria on 04/23/2024Sales person Nathaniel Sheridan was very helpful, knowledgeable and professional.Sulehria, thank you so much for the positive review! Please let us know if there is anything else we can do for you; we are more than happy to help!
Purchase 15 BMW M4
by Andrei Ka on 04/21/2024Thank you guys so much for the quick and easiest transaction ever! Highly recommend!Andrei Ka, we really appreciate your positive review! We hope to be of service to you again in the future. Best wishes, BMW of Denver Downtown
Undisclosed hail damage
by Pissed buyer on 04/08/2024The BMW of Denver website did not indicate the vehicle had repaired hail damage, the car's sticker did not indicate the vehicle had repaired hail damage, the sales person did not indicate the vehicle had repaired hail damage. ONLY DURING… SALE PAPERWORK PROCESS did I discover the vehicle had repaired hail damage. Disclosure docs to sign. TERRIBLE AND DECEPTIVE.No pressure, great deal, and quick close!
by MTNEVguy on 03/31/2024Salesperson was knowledgeable, easy going, and communicative throughout the process. Delivery day was easy, efficient, and relatively quick without high pressure sales tactics to buy add-on services and products. Will definitely no business… here again!Mtnevguy, we're happy you found our staff to be so supportive during your experience here at BMW of Denver Downtown. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Excellent experience all the way around
by JW Hayes on 03/29/2024Mahdi was a great salesperson to work with through the purchasing experience. He presented the car well and answered all my questions. Amin in finance set me up with a beneficial warranty. Lastly, I appreciated that the dealer stuck to the… MSRP and didn't try to load the sales with extra or hidden fees, everything was above board.Jw Hayes, thank you for the high star rating! We are always more than happy to assist you if anything else comes up. Take care!
Great purchasing experience
by Ari Part on 03/28/2024Everyone I dealt with, from the internet agent, to the salesman, the sales manager and the business manager was a true professional.Ari Part, thank you so much for your high rating! Please let us know if there is anything else we can do for you; we are more than happy to help!
Client advisor
by Sdelpino on 03/25/2024Excellent customer service, knowledgeable client advisor.Thank you again for taking the time to let us know how we did. We hope you have a great day!
Overall decent with a few disappointments
by NFrench on 03/25/2024The deal was easy to transact while I was out of town. The sales team was responsive and respectful. The down side is through text I was quoted certain loan terms by sales but when in with finance those terms were inaccurate. Over the life… of the loan it would cost $700+ and a discount wasn’t offered for the error the salesman made. Also when my car was delivered, only one key was provided which was never disclosed that only one was available so that will be $500 to replace. These small hidden issues were brushed off but when added together they have a cost to the customer. Pretty disappointing for a returning customer.Owner Diane roth
by Diane Roth on 03/18/2024Our salesman was very helpfulThank you again for taking the time to let us know how we did. We hope you have a great day!
Excellent sales/finance experience
by Kcs12071 on 03/18/2024Nate Sheridan my sales associate was fantastic from beginning to the end of the car buying experience. He was very professional and answered any questions I had. The honesty and transparency of the transaction is what you are looking for… when buying world class vehicles. Nate truly is the gold standard when it comes to tier 1 sales associates. I can’t forget the finance manager who again was extremely professional and went out of his way to ensure we understood our options, but also what was best for my wife and I. From reception to delivery, it was a true 5 star experience. I highly recommend shopping for your next vehicle here!Kcs12071, it's experiences like yours that really keep us motivated! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Client advisor
by Sdelpino100 on 03/12/2024Knowledgeable and professional client advisor. Very responsive to questions.Thank you again for taking the time to let us know how we did. We hope you have a great day!
Used car purchase
by Tesla X on 03/12/2024Very professional dealershipTesla X, we are so pleased you enjoyed your visit to BMW of Denver Downtown! If you have any further questions, please give us a call. We're always happy to help!
Not Customer Centric. Lacks Transparency, Signs of Unethical.
by NicholasM on 01/06/2024Prior to contacting BMW of Denver, I had read the reviews of this dealership on another platform. I decided to give them an opportunity. Sure enough it ended up a poor experience like many others. I contacted them about a 2017 C43 AMG with… 90K miles. Straightway Mr. Goldmon was aggressive. He sent me their out of state requirements via email. He asked if I had planned a trip some 30 minutes after sending photos and deposit requirements. Absurd. When I stated that there was no inspection or reconditioning report he said well we just got it in and that it appears in excellent condition. A dubious claim. I expressed all of the components that could fail at this mileage. It was ignored. Fast forward 1 week later. He contacts me again. He stated that any car can be purchased while going thru recon. I said let's wait for the recon to be be finished. I grew suspicious. I've been buying cars for 20 years and never heard of such a thing. Why would you do that? This morning January 6th he tells me they sold the car last night when he contacted me 3:35 local time on Friday. The he has the gall to ask if I'm interested in other cars. I told him what I thought of the management. I won't repeat that here. It's clear they had no intention of inspecting the car or reconditioning it. Bottomline: This dealer only cares about the bottomline and world class service is not chief among them.Nicholas – Thank you for taking the time to submit feedback on your experience with us. I apologize for our team not meeting your expectations. We do an exceptional amount of out of state business due to our extremely attractive pricing and sometimes our process can seem a bit daunting. While we attempt to be transparent and upfront with every potential client, we will take your feedback and attempt to refine that communication. It is not uncommon for our vehicles to sell before clearing shop, as many customers want to snatch the best deal as fast as possible. (As the car you inquired upon had MANY different clients interested.) While we do not require clients to purchase with urgency, we also do not prevent clients from purchasing prior to completion of recon either. If I may address your concerns further, feel free to reach me at 303-639-7950 directly. We hope you will reconsider and look forward to working with you in the future. Sincerely, Albert Risch BMW Management
Great Purchase Experience
by ECS80108 on 12/08/2023I initially started looking at my new BMW with another BMW dealership in the Denver area. After an unsatisfactory experience, I contacted BMW of Denver Downtown and started to work with Matt Heylmun. He is very knowledgeable and provided… great advice in selecting the options for custom ordering my new X5 xDrive50e. Matt Heylmun is an asset to the dealership!Ecs80108, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Denver Downtown! If you have any further questions, please give us a call. We're always happy to help!
Awesome experience
by E Monument on 11/01/2023Great experience buying at BMW of Denver Downtown. The sales and finance staff were all professional, knowledgeable, and respectful of my time. Matt, my sales expert, was friendly, efficient, and I'd buy from him again without a doubt.… This was the absolute best sales experience I've had purchasing a car and I've bought from everywhere. I would absolutely recommend BMW of Denver Downtown and make sure to ask for Matt Heylmun!Hi E Monument! We're so happy we were able to help you out! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
BMW of Downtown Denver Always Provides Excellent Service!!
by Donald Smith on 09/27/2023After relocating back to my hometown of Denver, I've been servicing my BMWs here for about the last 3 years now. Service and assistance provided by Brandon Fenning, J. Wolfe and most recently Connor MacDonald, has all been exemplary and… worthy of a 5 star rating every single time I've been in with one of my vehicles. It is their demeanor and service etiquette that led to my loyalty and desire to purchase my most recent BMW, bought today specifically from this dealership. I truly appreciate the treasured relationship I have with the service department here and I must say, this is definitely a first, even though I did receive great service at my previous dealership in NC. However, BMW of Downtown Denver is consistently by far the best service and best relationship I've ever had with a dealership and it is greatly appreciated!Donald Smith, your wonderful feedback and rating mean a lot to us. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at BMW of Denver Downtown!
NEVER EVER do business here
by GadgetDave on 07/26/2023Never ever do business with them. You will be bombarded with emails no matter how you opt out. They store your personal information insecurely, and you can walk by monitors in the dealership and see other's information. They are horrible.GadgetDave, Thank you sharing your opinion about our store and our follow up. If I may address each of those individually: We follow up with our clients (and potential clients) with sales, promotions and other opportunities. If we are asked to stop (or if you “opt out” of contact email/text/phone). We will cease contact. We definitely have no intention to harass any of our clients/potential clients. In response to your other complaint, all personal information is actively masked as it is input into our system. Also, it requires a staff member to re-authenticate (with higher levels of security) to re-access. If I may address any further issues, please feel free to reach me directly at 303-639-7950. Albert Risch BMW Sales Manager
X7 Service
by Joes review on 06/17/2023I stopped in today for a 1-year service on my X7, and was greeted by overly helpful staff (not a bad thing); check-in went fast. While strolling through the showroom, and drooling over the black 760, I met Mr. Matt Heylmun (client… advisor). Matt brought me up to speed on this vehicle. I was thoroughly impressed with his professional knowledge and deminer. And, he is definitely not pushy, which is a good attribute to have. Summing things up…. Service went well, very professional, and Matt is a stand-out in your sales staff, definitely a keeper! Regards, Joe WalshJoes Review, reviews like this give us motivation and help us ensure we provide high-quality care. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Smooth buying process
by pdgehrke on 01/20/2023Conner did a fantastic job showing me all of the features on my certified BMW. He made sure that I had everything I needed through the whole buying process. As a former Internet Sales Manager I really took notice of how well Conner… communicated, his professionalism, and core vehicle knowledge. Smooth purchasing process and timely yet thorough delivery. Nicely done!Pdgehrke, we strive for 100% satisfaction, and it is great to see you had such a positive experience at BMW of Denver Downtown. Thanks again for taking the time to leave us this information about your recent visit. Take care!
Best Car Buying Experience I have Ever Had!!
by BrentChase on 05/12/2022Best sales experience I have ever had. Matt Heylmun is hands down the best salesman I have ever worked with during any car purchase I have ever made. He is extremely honest and any BMW dealership should be proud to have him on their sales… team. Kourosh, was a pleasure to work with and helped us through all the paperwork with our purchase. We had some difficulties come up and Matt & Kourosh stepped up and found a solution to get it done. Thanks again for the best car buying experience I have ever had.Brentchase, it's experiences like yours that really keep us motivated! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
Thank you for the wonderful review! We are so glad that you enjoyed your experience at BMW of Denver Downtown.
by Jeff Gonzles on 07/23/2025