Emich Volkswagen
Customer Reviews of Emich Volkswagen
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EMICH VOLKSWAGEN IN NOT AN ETHICAL DEALERSHIP
by lk on 08/11/2024DONT EVER BUY THEIR EV ID4. I have gone to Emich for years. Now someone else is in charge and the completely bait and switched me and refuse now to help. I filed a complaint about Volkswagen a bit ago. My car will not hold a charge and… can barely charge. I got into contact with Emich and they refused to help. Therefore I contacted Volkswagen. This was after I took my car in to be fixed and they said there was nothing they could do. The car won't work well in Arizona, but I am stuck. When I bought the car I was also guaranteed 3 years of free charging. That has gone away as well. Emich and Volkswagen have said they cannot do anything , just a promise they cannot help with. I couldn't afford the car without free charging, which is why I bought it. I talked to another VW dealership and they informed me that even though I paid the price for a 2024 car and was told I am getting a 2024 car I was given a 2023. They have stopped selling the 2023 due to almost 100,000 cars being recalled and problems with all of the cars. I was told I was buying a new car, but now looking into this, the car was delivered to the dealership in Jan 2023 and I bought the car in May 2024. It was an 18-month-old car. The car has been in the shop 3 times and every time they say it doesn't work well, but there is nothing they can do. It has trouble charging and won't hold charge but there is nothing they can do. They even told me if I wanted the battery to work I could not drive over 65. I am now living in Tucson and I cannot drive to Phoenix(122 miles), without charging 3 times to get here. I drive 11 miles to work and my battery drops 30% going to and from work. Therefore I cannot drive anywhere without charging and I no longer have free charging. I asked them just to give me the 2024 that they promised me when I bought the car. When I found the receipt from the window I realized they charged me 2024 pricing on a 2023. I got very screwed by Emich.
The following reviews are more than two years old. They are not included in the overall rating.
227 reviews
DO NOT BRING YOUR CAR HERE!
by Zach on 03/17/2021DO NOT BRING YOUR CAR HERE!!! YOU WILL BE SORRY! They had my car for a week and a half. Broke my windshield and now are telling me that they don't care and are not going to pay for it. Will not help at all. They said unless they had proof… that a technician did it deliberately it was my responsibility to pay for it.. I have never had anything like this happen before in my life. The floor manager was rude. The owner was condescending. Please do yourself a favor and do not let them touch your car!!Excellent customer service
by Charlie on 01/03/2021Could not have been more helpful and their selection was amazing!Thank You!
by Phillip A on 12/11/2020updated 12/18/2020My sales person Rhiannon was easy and pleasant to work with. She answered a lot of questions via email in order to save me time at the dealership.Great Dealership
by Dlars on 12/12/2020I had an issue with my car making a strange noise. The part needed was on back order and not expected for about a month. They went above and beyond to get the part faster. Issue is fixed and everyone was great to work with.$97 to release my car from bondage - still not fixed
by Jonathan Cohen on 09/29/2020It's not possible to give zero stars; otherwise, I would give zero. After my e-Golf stopped charging at home, I did some research and figured the locking mechanism that keeps the charging port in place was malfunctioning. As the car was… (and is) still under warranty, I took it to Emich (the only reason I would ever take a car to a dealership for repairs). They confirmed what I suspected but told me that the 12-volt battery that operates the locking mechanism was an after-market replacement that couldn't be programmed with the new parts and I would have to pay for that out of pocket: $400. After agreeing, they got back to me to tell me that the locking mechanism - which won't allow the car to charge if it is compromised - is not covered in the electrical charging warranty. I asked Milo in service if they had tried cleaning the locking mechanism; he said likely they had not but he would get back to me (in forums I read, cleaning it sometimes fixed the problem). In the meantime, I appealed to VW customer service. After about a week they got back to me and confirmed it was not covered: $2,000. I left Milo a message to tell him I wasn't interested in getting this done and to let me know if there was enough charge still left in the battery to drive it home or to another mechanic. I asked again if they had cleaned it. Milo left a message back saying that now the 12V battery was registering a "fault" and that there was no battery power at all. I called and asked a third time if the locking mechanism had been cleaned before Milo confirmed that it was not, and would not be because it would likely take 4-5 hours of labor. I asked him how he knew that the locking mechanism was to blame if the battery powering it was malfunctioning. He told me that the fault was a new problem. At this point, my wife and I decided we didn't trust this dealership and we were willing to have the car towed somewhere else for a second opinion. I called Milo back and left a message telling him that the tow truck would be coming the next day and that I would call him again when I had a better idea of what time it would be there. This morning, he called and left me a message saying that this was fine and that he had given me a discount on the vehicle diagnosis. Discount, you say? In my email, I found an invoice for $155 for the diagnosis (that I had provided them and they confirmed), a $77.50 "discretionary discount," and an $18.43 miscellaneous charge for "shop supplies." The tow truck driver informed me that he couldn't take the car until the invoice was paid. I had 10 minutes until my next class started (I'm a teacher). Feeling that I had no choice and that my car was being held hostage by this dealership, I paid the $97.46 to get my car to a mechanic who will (hopefully) fix the car. I left one more message for Milo asking for the name and contact info of his manager. While teaching, he left me a message telling me that he would speak to his customer service rep to see what they can do for me. Haven't heard back. No manager contact info was given. If you still want to get your car serviced here, do so at your own risk. At this point, I'm just happy that I got out for only the $97.Worst Dealer EVER!
by apancroft on 03/22/2019Bought a car from Emich last year. Came back exactly a year later for a new car and a COMPLETE NIGHTMARE! Just off the phone with Chris, Sales Manager, and when I explained my issue, that the dealership created, his reply..."How is that my… problem?" Run as fast as you can!!Great experience
by Tiguan2017 on 03/22/2017updated 03/31/2017It was a great experience from the first time I walked in. Mike Daigle was awesome. Very professional and helpful. A true credit and asset to the Emich dealership.Great Experience
by mbodanie on 03/23/2017updated 03/31/2017The staff was very friendly and helpful. They also communicated with me very well. They fulfilled all that I needed done on my car quickly and with care.Q5
by Andrew303 on 03/19/2017updated 03/28/2017Chris made the purchasing of my vehicle very smooth with his professionalism. I was able to leave with the vehicle that I went in for.No Hassles, Professional Staff, Quick Transaction
by CDReynolds on 03/18/2017updated 03/28/2017I inquired about a car that came up during a KBB.com inquiry, and after I sent the e-mail, I heard back quickly. Once at the dealership, there wasn't the normal hoo-ha that comes with car shopping. Rhiannon was professional and ready for… me when I arrived, and Bryant was clear and thorough. I ended up financing there because of the rate and terms, and was very pleased that I was in and out, with a car in less than two hours.Coil packs and spark plugs
by ender030 on 03/16/2017updated 03/28/2017I can always count on Milo to lay everything out for me. I trust Emich to do an excellent job.Emich is the best! Don't bother going elsewhere
by mrclean303 on 03/17/2017updated 03/28/2017Everyone in the service department is so friendly and honest! Jered and Colt are always great every time I come in. Jered always remembers my name and never tries to sell me something I don't need. Their oil changes are actually really… competitively priced - even a little lower than many mom and pop places around town, and the work is performed faster than other places I've been with my VW. I also just bought another car from Mike, and he's just the best! The most honest, patient salesperson I've ever purchased vehicles from. These guys are the reason we keep coming back. Had a really awesome experience in finance too - Bryant made me feel at ease, and it didn't feel like your typical, sleazy finance experience. This place is awesome.Service at Emich
by Dylan_D on 03/18/2017Pleasantly had my vehicle serviced throughly by the service department with no delays. I will continue to bring my vehicle to Emich Volkswagen.great experience
by tottojp21 on 03/10/2017updated 03/18/2017Easy access location, clean and accommodating customer waiting area Professional and friendly staff and always performing a a great work.easy service
by katerinalisa on 03/12/2017Was able to bring my car by and have it looked at immediately and fixed for a minor repair (light bulbs)Emich Exceeds Expectations!!!
by Mattvan1 on 02/28/2017updated 03/10/2017This is the second used car I've purchased from Emich and both times their service exceeded my expectations with personalized care and excellent professional communication. Yes, they are friendly and competitive but it's the little things… like listening to the customer needs, consistently following up and taking the time to make me feel like a VIP that made the difference for me. They own your experience and I never felt "handed-off". Every interaction was seamless and it felt efficient and very timely. Thank you Emich for hiring Chris Scheidt and Tyson Schreurs to represent you!!!Beautiful used car
by awhuff35 on 02/21/2017updated 03/06/2017Offered great rate for financing, fast approval, great price on a vehicle. I bought my dream car from them, a 2016 VW Touareg, and the car has exceeded my expectations. The buying process was easy, no gimmicks.Good experience overall
by NikolaiV on 03/06/2017The car pricing was fair up front and the finance meeting was fast, well-organized and pressure free. I also appreciated the willingness of managers to work with me on a few outstanding items with the vehicle. On the flip side I did not… appreciate parts of my interaction with the sales rep. He interrupted me several times, refused to listen & understand my points on trade-in pricing. In a sales/service environment I should at the very minimum be respected, and I did not feel that way (at times).10,000 mile service
by jruzi0124 on 02/27/2017They had me in and out in less than 30 minutes for my 10,000 mile service. Service advisor was friendly. Fred Emich even recognized me from buying my alltrack in October. First dealership where the owner remembered me by name.Excullent Customer Service
by tbourke on 02/24/2017Emich VW was a pleasure to deal with when I purchased my 2013 VW Passat TDI, and continue to provide quality service. I plan to continue my relationship with Emich VW.
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