AutoNation Toyota Arapahoe
Customer Reviews of AutoNation Toyota Arapahoe
Review type:
Great service
Owner
by Vitaliy on 08/13/2024I have been using the service for a long time I like everything Everything is done on time and with good quality!From bad to worse!
by New Sienna on 08/08/2024Autonation and Toyota were beyond terrible and frustrating. Our 2024 Sienna was delivered with one key. We were told we would “get it later.” The vehicle was purchased in mid December. In late May I went to the dealer where the vehicle was… made (Autonation Toyota in Centennial, Colorado). My wife could not find her key while I was out of town. Therefore, I said I needed a key immediately. After speaking with many people, and getting nowhere, I was told to call Toyota brand engagement. The dealership blamed it all on Toyota corporate. I asked if I could order a key and was told I could, but I would have to pay for it. This means that the key did exist, and I could not return it when my key was delivered. I then called Toyota brand Management, and was told that I would receive a letter by the end of the month stating that my key had arrived . I said to the representative that the end of the month is next week. The representative said she understood and I would get a letter by the end of May. I did not receive a letter. I called again in the middle of June, and was told I would receive a letter by the end of June. When this did not happen, I called in the middle of July and was told that my key was ready. The representative transferred me to my dealer of choice, which was Autonation Toyota in Centennial. The service rep was trying to set an appointment and I said we were going out of town and would like to pick up the key either the next day or on Saturday. I was told I needed to call a service advisor named Arvid. She could not transfer me, so I dialed his number. I left a message and never received a return phone call. When we returned, I set an appointment with the dealer. I specifically told them that I was setting the appointment to get my key. They checked, and said the key was ready to go. When we brought the car in, they had to check with someone else to make sure the key was available. I was told it was. We left the car all day, and when we returned, I was told the key was not available. I was quite upset, and was trying to find someone who could be able to help me. A sales manager named Greg Haught shared my frustration and said he would get it taken care of. A few days later, I had not heard from anyone, so I contacted Greg He was quite surprised that I had not heard from anyone. A few few days later, I received a call from service saying that my key would be there in a few days. After about a week, I called back to see if the key was there. (I don’t know why the person did not call me to tell me the key was ready.) I finally received my key today. This was about eight months after buying the vehicle. The service advisor, Arvid, asked me to leave a five star review. He said his pay depended on it. Really? I would like to leave -5, but that is not a choice!Hello, we regret your experience with us here, but are glad you brought this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.
Landcruiser Buy
by Jackhammer on 08/06/2024The whole purchase process went as smooth as glass.Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Thanks Micaela
by Mattmatt on 08/03/2024Micaela was very informative and kept me up to date while I was waiting for my Tacoma to finish service. The text confirmation and service pictures kept me me in the loop so I knew the status of my vehicle even before I was called to check… out. The text and vehicle status information eased my mind and was very quick with no hassle. Thank you Micaela!Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Long term service relationship
by Bushrod on 07/31/2024Though we purchased our vehicle from a different dealer, I''ve been servicing my 2009 Rav4 here from day one. Jeseriah DiPaolo, my service writer, has been a pleasure to work with at all times. Great communication and advice always.… Jeseriah seems to know my vehicle better than I do!Hi, thank you for your kind words and this wonderful review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Great service
by Don’t have on 07/31/2024I had a laundry list of maintenance that my car needed to have addressed. Jez was my service agent. Jez was great, he put no pressure on me to have these items dealt with and gave me a good idea of how important each one was based severity.… I ended up getting all of it taken care of. Jez was informative and updated me regularly.Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Toyota Arapahoe. Feel free to stop by if you ever need any more help.
AutoNation is the place, don't look any further!
by VictorSoto on 07/30/2024I had the opportunity to do business with three amazing people: Dragos, Alex, and David. They are incredibly polite and humble, qualities that are often hard to find at other dealerships. The entire process was smooth and easy, and their… exceptional service ensures that I will be a return customer. Additionally, the dealership is super clean, and the cars are in excellent condition. An amazing place overall! I highly recommend them!Hello, we're happy to hear you had such a positive experience with our team! Thanks for the recommendation, and have an amazing day!
2013 Toyota Highlander Purchase
by Cruzjb65 on 07/23/2024Superb Sales Support from Brian the Hawaiian! He knew exactly how to present the vehicle and business, along with personalized customer care, Thank you Brian!Hi, we are pleased to hear you had such a positive experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Love my first new car
by Budboy48 on 07/19/2024Joe Bates was helpful and patient. I drove several cars and changed my mind a couple of timesHi, it is great to read such wonderful comments about your recent experience with us! If you ever need help, just give us a call. Happy motoring!
20 years of service
by Randall on 07/19/2024AutoNation Toyota has been servicing all of our families Toyotas for over 20 years (including a Sienna, Camry, 2 Corollas, a Venza, a Land Cruiser and RAV4). They provide excellent work and great customer service. Our advisor (Jez), sets… the bar in representing the company.Hello Randall, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Thanks Josh
by Corollaman on 06/24/2024Absolutely thrilled with my experience at Auto Nation Toyota! From the moment I walked in, Josh made everything so simple and straightforward. His friendly and professional demeanor put me at ease right away. He took the time to understand… exactly what I was looking for and guided me through the entire process with ease. Josh’s knowledge and efficiency were remarkable, making what could have been a stressful experience genuinely enjoyable. I drove away in my serviced Corolla feeling great. Highly recommend Auto Nation Toyota, and if you're lucky enough to work with Josh, you're in great hands!Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Great car Buying Experience
by Darren Allen on 06/17/2024We came in to look at a Toyota Crown with no prior notice. The sales associate, Vlad Paul, came right over and greeted us/showed us exactly what we were looking for. The car buying experience was very straightforward and we got exactly what… we wanted from it. Would definitely recommend AutoNation and will consider this dealer for any future purchases.Hello Darren, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Pain free process
by Laura M on 06/15/2024Uzi made this a pain free process for me. Buying a car as a female can be intimidating, but they are upfront about everything - car facts, price, etc. I didn’t feel pressured or upsold.Hi Laura, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Amazing sales with Andrei Zamfirescu
by Ewinsted on 06/08/2024Andrei Zamfirescu helped me buy my RAV4 at Toyota in Centennial. He was incredibly helpful and led me right to the perfect car for me. He made this process incredibly easy for me and was beyond knowledgeable. Would absolutely recommend… buying/leasing a car from him and from the Toyota dealership. 5 stars! Great deals, great service.We appreciate you taking the time to leave us a response! If you ever need help, just give us a call. Happy motoring!
Exceptional experience with Service Advisor Anthony!
by Susan26 on 06/06/2024I recently bought a new car at this dealership and returned for installation of tow hitch that had to be ordered. Service Advisor Anthony provided an exceptional experience! And he restored my faith in this dealer after a less than… exceptional experience with the sales person. -Anthony told us about a feature our new car has that the sales rep said it did not -Anthony proactively ordered second key fob that sales rep did not explain had to be ordered (said it would just arrive automatically) -and upon needing to keep car day longer for install due to part damage Anthony offered to fill up gas tank and wash the car before we picked it up to make up for inconvenience! Thank you Anthony!!Hi, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!
New rav 4
by Carey1969 on 06/03/2024Sean and Katie have been a delight to work with. Communication has been awesome promises made have been great. Would recommend.Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Great service
by Steve pickle on 05/20/2024updated 06/03/2024Had my tundra in for warranty work and everything went super smoothly. Thank you Arvid for the help.New Sequioa purchase
by Amanda S. on 05/28/2024Brian Matsumoto was extremely helpful and a joy to work with throughout the sales process. He was timely with communication and made me feel comfortable. If you go into the Toyota Arapahoe request Brian.Hello Amanda, we're happy you found our staff to be so supportive during your experience here at AutoNation Toyota Arapahoe. If you ever need help, just give us a call. Happy motoring!
Service
by jdgsd20 on 05/22/2024Service advisor Jezeriah was fantastic. Very professional and vehicle was finished promptly. Highly recommend.Hi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Toyota Arapahoe! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Great customer service
by Roland P on 05/21/2024Thank you Arvid for resolving my Rav4's issues and accommodating my coupon!Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!
Great Service
by Michael on 05/21/2024Mike H was such a pleasure to work with. He was kind and informative. We left feeling like family.Hi Michael, your comments keep us motivated and working hard for all our guests! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
We are pleased to hear you had such a positive experience with us, Vitaliy! Don't hesitate to call us if you ever need anything. Be safe on the road!
by Stephanie Mavis on 08/14/2024