AutoNation Toyota Arapahoe
Customer Reviews of AutoNation Toyota Arapahoe
Review type:
Great service
given how many cars they sell, you'd think the process would be smoother
by 25RAV4PHEV on 01/18/2025The sales process, per se, was fine. I had reserved the car while it was in transit, so there was no on-lot selection process or anything like that. The lease process was not as smooth. First, there was a long wait to sit down with someone… from the leasing department. The differences between the information available on the dealer lease paperwork and what was on the Toyota paperwork were inexplicable and a bit troubling. Lastly, the dealership had difficulty reaching the Toyota website where the Toyota lease had to be signed, and there was no paper backup available. Had the problem not spontaneously resolved itself after a few minutes I would have been stuck at a dealership an hour from my home with no car (I trust, but do not know, that they would have provided me a loaner, but that still would have meant having to go home and then make a second trip to the dealership). Lastly, I noticed that the paperwork they sent home with me contained a detailed delivery-time checklist, which was blank.Great experience in service
by Alexbaid on 01/21/2025Cane in to service my 4runner alex was great helped me with all my issuesHi Alexbaid, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
AutoNation Toyota Arapahoe is great
by Andrew B on 01/20/2025Keisler Lugo is great! Fast and easy service and the coupon made it more affordableHello Andrew, we appreciate you taking the time to leave us this feedback. If you ever need help, just give us a call. Happy motoring!
Cole was awesome!
by GorillaRuner on 01/18/2025Cole, a CSM, rocks and definitely won my confidence and repeat business! I almost never take my 4Runner to the dealership, so past experience is limited, but he was extremely knowledgeable and responded by text promptly. Much appreciated!Hello, we're happy you found our staff to be so supportive during your experience here at AutoNation Toyota Arapahoe. Don't hesitate to call us if you ever need anything. Be safe on the road!
AutoNation Service Dept
by RoyMang on 01/17/2025AutoNation Toyota’s service center is one of the finest service centers I’ve had the opportunity to use. Todd gave me a time estimate, and also quoted me a cost for the replacement items (air and cabin filters). The service to your vehicle… is always completed to specifications and within the time frame that is quoted (within 15 minutes).Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Please let us know if there is anything else we can do for you; we are more than happy to help!
Friendly and quick service!
by Adora C on 01/14/2025Super friendly staff and a large waiting area, they are always timely and keep me in the loop during the service.Hi Adora, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Servicio
by Siuris Sante on 01/07/2025updated 01/14/2025Excelente y rapidez mi asesor keisler hace todo más fácilHola Siuris, nuestro personal está dedicado a brindarles a todos nuestros huéspedes un servicio al cliente excepcional y un trabajo de calidad en el que pueden confiar. Si alguna vez necesitan ayuda, solo llámenos. ¡Feliz viaje!
Service
by Service on 01/14/2025Arvid was great!Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Vlad Paiu
by Teacher on 01/04/2025updated 01/13/2025Sales Associate Vlad Paiu was a pleasure to work with. He was knowledgeable, personable, and honest. A true credit to his dealership.Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Worst customer service we've experienced from a dealership
by Raj G Denver on 01/10/2025The sales process was fine, and normal. After that, they were the worst dealership we've ever dealt with. When our temp tags were about to expire, we called the DMV and found out that AutoNation still hadn't sent our paperwork. After… calling them, they said that they changed their software in July and that it backed up their title delivery to the DMV, even though we bought the car months later. We contacted our sales rep - Sergio - who said he'd mail us new temp tags, and that he'd email us an updated registration within the next hour. He also gave us his cell. We never heard from him again. We called him several times and sent several texts, but he never responded. To this day, we never heard from him. Calling the dealership and trying to get to the finance department would often put you in a loop and waste your time. We finally had to take a half day off work and go to the dealership (which is a 30-minute drive), even though it was their fault the paperwork didn't get through. Suffice it to say, we will never use this dealership again.Hello Raj, we regret your experience with us here, but are glad you brought this to our attention. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (303) 578-6111 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
I called, and of course, he's on vacation. I left a vmail for his assistant. We'll see if they call back. But I'm not wasting any more time after this, if you want to improve things, you can contact me directly.
1st maintenance
by Gtrzeciak on 01/10/2025Showed up early still took truck in and returned it 25 mins. Earlier than expected. Good jobHi, thank you for your positive review. We're happy to have been of service to you.
Great place for oil changes
by Lowolfchiwiw on 01/10/2025I was able to get my oil change for my vehicle in a quick amount of time. Arvid Anderson II was able to answer my questions about my vehicle. Autonation is a great place to get an oil change and new/use cars.Hi, it is great to read such wonderful comments about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Thank you Mike Frazier
by Julian O on 01/04/2025Thank you Mike Frazier for being a no pressure and no BS salesman. I appreciate you and would do business with you again.Hi Julian, your comments keep us motivated and working hard for all our guests! Feel free to stop by if you ever need any more help.
Great Service!
by Yahdi Cotto on 01/04/2025Nicole was very helpful. She went above and beyond to make sure my SUV was in optimal condition. I have owned Toyotas throughout my entire life and it is a high quality brand!Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Toyota Arapahoe. Don't hesitate to call us if you ever need anything. Be safe on the road!
Buyer
by Martin c on 01/02/2025This was an easy, great buying process. My sales man and manager were honest and friendly. They were above and beyond what I expected. Thank you CorenHello Martin, we are pleased to hear you had such a positive experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Good repair experience
by Tessa H on 12/31/2024Super easy, very good customer service!Hi, we are delighted we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
90k mile service
by Kimberly on 12/26/2024Phenomenal and fast. Did not try and sell me on unnecessary services. Clear and regular communication.Hi Kimberly, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Super helpful
by Dmcminn on 12/18/2024updated 12/26/2024Came in for an oil Change and they got me out in the time they said they would. Thank you Arvid!!Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Auto Nation
by Mam9825 on 12/24/2024Very friendly sales assoc.We appreciate you taking the time to leave us a response! Don't hesitate to call us if you ever need anything. Be safe on the road!
Service
by Brandon on 12/24/2024Honest advisor, great service!We are pleased to hear you had such a positive experience with us, Brandon! Don't hesitate to call us if you ever need anything. Be safe on the road!
Giovanni
by Daniela on 12/16/2024updated 12/24/2024Giovanni did an excellent job, made the purchase of my car quick and easy! Would strongly recommend!We are pleased to hear you had such a positive experience with us, Daniela! We appreciate your recommendation of AutoNation Toyota Arapahoe and we hope to be of service again in the future.
Toyota Tacoma
Toyota Tundra
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi, thank you for leaving this detailed feedback about your experience with our dealership. If you are willing, please call our General Manager at (303) 578-6111 for further assistance. Thank you for leaving your feedback, and we hope to hear from you in the future.
by Rose Schmidt on 01/22/2025