AutoNation Toyota Arapahoe
Customer Reviews of AutoNation Toyota Arapahoe
Review type:
Great service
Service on Toyota 4 Runner
by RJ4Runner on 01/06/2024Chase, my service advisor was exceptional. Provided an uncommon level of patience and courtesy. It was my first experience with this delearship. I’m soldGreat service center
by Deborah J. on 01/06/2024Overall, very pleased with the service I received.., even though they did anything wrong with my car…very friendly courteous service 😀 thank you Ps thank you for the car wash also.. we both know she was dirty when I dropped her offHi Deborah, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
RAV 4 PHEV
by Henryd0g on 01/03/2024Our sales person was personable and knowledgeable. The experience was pleasant, the RAV 4 PHEV seems to be what was advertised.Hi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Toyota Arapahoe! Don't hesitate to call us if you ever need anything. Be safe on the road!
Best car buying experience!
by CrystalJo on 12/18/2023Danil Sergeyev made my dreams come true! Finally have a new reliable car and he made it all possible. Danil went the extra mile to find the perfect car that was going to work with my budget and match my lifestyle. I have a hard time… understanding all that goes into buying a car and he explained everything to me in a way I could better understand. I am so grateful and will most definitely be referring him and AutoNation Toyota Arapahoe to anyone looking for a great car buying experience!Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Great Car, Horrible Experience
by PhysicsGal on 12/15/2023I can't just blame AutoNation for a horrible car buying experience. I went to 2 other dealers and also had issues. The biggest problems I had were them telling me I agreed to a final price that I was never given, being treated very poorly… when I was trying to remove some warranties, and being incredibly low-balled on my trade in. I was given this run around that the sales rep I was working with was just fired, but somehow that became my fault. I got the vehicle I wanted, but felt taken advantage of and disrepected.Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (303) 578-6111 to discuss what we can do to help.
Did not complete requested service twice.
by Blue Supra on 12/17/2023Brought in my Supra for an oil change in July. When the service was finished, my tires were 8 PSI too low and my dashboard was not re-set e.g, it was still telling me service was due in July 2023. Had a coolant leak issue come up with the… car and brought it in for a second time. I asked to have the cap replaced, coolant flushed and replaced, fix the dashboard since they didn’t do it last time, and check on my leaking tire. I was assured the Supra tech would do all of this. They did not set my dashboard to fix their mistake from my oil change visit, they did not flush out my coolant (I had put in the wrong coolant just to make it to the dealership), they did not replace my coolant reservoir cap (which is where the leak was), they did not check on my leaking tire. They replaced the gasket on the coolant cap and sent me away. As of today, the coolant is still leaking from the cap. My car is under warranty, and they decided there was no issue with the car. I guess cars are supposed to leak coolant, and leak air from the tires, and they’re supposed to be overdue on service on the dashboard even though the service was done. I will be taking my business to a BMW dealership for my coolant issue, and I will be looking for a new Toyota dealership for future oil changes and general service. I can’t even be sure my oil change was done correctly the first time.Hi, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We'd like the opportunity to discuss this with you. Please reach out to us at (303) 578-6111 at your earliest convenience to discuss how we can turn your experience into a positive one.
New 4 Runner
by New 4Runner on 12/14/2023Great, easy, timely service. Vassil Kolibarski got everything done in an hour.Hi, thank you for your positive review. We're happy to have been of service to you. If you need more help, our team is available to talk -- safe travels!
Vladimir Paiu
by Nealjda on 12/13/2023Very efficient, quick, and a great personality.Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
No very satisfied
by Andrea Da Silva on 12/14/2023This is my second time buying a car with this dealership. I was really happy with my first car but unfortunately the second car I bought from them we noticed that no mechanical repairs was done in the car, so the car is making noises. I… doubt this car was revised as they say it. Only a week driving the car and I am already seeing issues.Hi Andrea, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (303) 578-6111 to discuss what we can do to help.
Darrin Hilyard
by DarrinH on 12/12/2023Service was good. My only issue was I was told our Highlander was a former rental car, when we were not advised that at purchase time. We were advised it only had one owner. Toyota needs to be more truthful here.Hi, thank you for taking the time to share your feedback with us. If you would be willing to give us another chance in the future, please reach out to our General Manager at (303) 578-6111. We would appreciate the chance to turn your experience around.
Poor communication
by abcdefg on 12/11/2023My original advisor had to step out for a personal emergency so someone else called me to talk to me about the inspection results an hour after I got a text. I was told the work would be done between 3-4. No one called me to tell me it was… done. I had to call 3 times to get ahold of anyone to be told my vehicle was already ready.Hi, we appreciate your honest feedback, as we are always looking for ways to improve. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (303) 578-6111.
Good experience.
by Margarita on 12/08/2023I was there for a regular check up, no major work done. Worked with Carlos, he was great and professional.We are pleased to hear you had such a positive experience with us, Margarita! Feel free to stop by if you ever need any more help.
"Express Oil Change"
by Keith C on 12/06/2023I called ahead of time to confirm the service department had an express oil change service. I was assured they did and made an appointment. The oil change took two hours! I do not know of anyone who would consider that to be an express… process. The service writer was totally unapologetic when I voiced my concern.Hi Keith, we are deeply disappointed by your experience at AutoNation Toyota Arapahoe. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (303) 578-6111. We look forward to hearing from you.
New RAV4
by SteveG111 on 12/01/2023Simple. Easy. Fast. Thanks Vassil Kolibarski!Hi, we appreciate you taking the time to leave us a response. If you ever need help, just give us a call. Happy motoring!
Great Service
by Isela Garcia on 12/01/2023Every time I visit AutoNation for service, I always receive exceptional service. They are prompt and take care of everything for my car. I highly recommend AutoNation. I have tried several Toyota dealerships, and AutoNation is by far the… best.Hello, it means so much to us that you chose our dealership! We're always here to provide exceptional service at a great value, we hope you'll consider us again in the future!
New car
by Rachel 2 on 12/01/2023All of the people I worked with were kind and I didn’t feel like I was getting scammed, which is a fear going to buy a new car. I love my car and am so excited I got it!Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Amazing customer service
by KGorman on 11/30/2023Jason Ledbetter is my service advisor every time I come in and is absolutely amazing each time. This particular time I took my grandmother's car in for the timing belt and there were other things they found needing work too. Jason was very… communicative, patient, honest and kind to me. He took time on the phone with me explaining what was wrong and suggestions. He took extra time out of his day waiting for me to get my grandmother's decision on what to do. He gave me his honest and professional opinion on what is priority to fix and what can actually wait. I really appreciate his hard work every single time I come in and this particular time just reassured me I have a good service advisor.Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Toyota Arapahoe. If you ever need help, just give us a call. Happy motoring!
oil change
by Toyato45 on 11/29/2023Pre-Covid service and salesfloor customer attention was Much better. You were always greeted as soon as you walked into the service area or showroom, when your service was completed your freshly wash car was dropped for you at the door.… I dropped my car off the afternoon before my scheduled appointment. Several people were waiting in line. The rep at the 1st station pulled up paperwork for the first person in line & proceeded to explain options, not speaking to anyone else. There were 5 other stations further into the service area with no lines but the service personnel at those ignored the line, saying not a word to any of us. After more than 10 minutes I told the man at the entrance station I was just checking in for an appt. for the next morning. He told me to walk down the line & see if someone could help me. That should have been suggested much sooner! There were 4 people waiting after me. I was notified when my car was completed. Star for service. But when I paid my bill, I was told my car was in the parking lot probably somewhere on the north side. Delete star. I decided to check to see if there was a Crown model on site to see. The receptionist told me she had not idea but I was welcome to browse the hundreds of new cars on the lot. I have purchased my last 2 cars from this dealership because they have been so helpful and their service department has done a great job. Maybe I need too rethink my next purchase.Hello, we appreciate you taking the time to leave us this feedback. Here at AutoNation Toyota Arapahoe, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager at (303) 578-6111 to discuss ways we can better serve you in the future.
60k service with Carlos Romero
by Ryan Carroll on 11/27/2023Carlos was great - upfront and took care of the problem. Highly recommend!!Hello Ryan, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
RAV4 sale with Georgia
by Nat Nelson on 11/25/2023We had a great experience with Georgia at auto nation Arapaho. She was super helpful and informative and was patient with us as we made our decision on which vehicle was right for our family.Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Excellent service
by Alex Mor on 11/24/2023They are very professional, fast and reliable.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
by Piper Yost on 01/08/2024