Customer Reviews of Audi West Covina
Review type:
Best car purchasing experience
Best car purchasing experience
by Bri on 07/02/2024I called into Audi West Covina inquiring over one of the new cars they had on their lot. Jason was the salesman who took the call and answered all my questions. We agreed on numbers over the phone. All I had to do was go in person to sign… and when I got there he gave me the news that he was actually able to lower my monthly payment a tad. My overall experience with Jason was great! He’s professional and very direct. He’s extremely knowledgeable and by far the best salesman I’ve met in my time purchasing cars. If you’re looking for a salesman who won’t give you the runaround ask for Jason.Bad deal
by Encis Sam on 02/23/2024What was discuss orally is different from written contract. Make sure you read it first before you sign. Make sure you are offered a cooling period even if it still is a used vehicle.Be careful of the finance guy
by ohwell on 07/30/2020Was told the paint/key loss protection was part of their special at no cost but... very sneaky, the cost was added. Just be careful...Worse Sales Mananger Ever
by DP on 10/08/2019I went into this dealer as my second stop for a new Audi. The salesperson gave me a really high quote for the car I wanted. I nicely informed her that I got a much cheaper offer at another dealer. If she could beat it, that's great. If not,… I would understand. She told me that they would not be able to come close to the quote that I got. I told her that's fine, and I would take a pass. She insisted on giving her a chance to ask her manager for the lowest price that they can do. The Sales Manager (Davit) came out to negotiate with me. He asked me what would make it work. I told him I already have a quote from another dealer, and if he can't match or beat it, I'll just go to the other dealer and that for the price he's asking, I have many other options. I told him a few times that I thank him for trying but I will take a pass. He finally tried to convince me to go with the lowest quote they can offer which is still significantly higher than a quote I got else where. I insisted that I will not get the car if I cannot get at least a matching quote. The sales manager got upset, stood up, threw the pen on the desk, and walked away. I was so speechless that someone would do it to a customer just because they can't be competitive.
Audi West Covina is a part of Envision motors, a group of dealerships that strives to deliver truly high-end shopping experiences to all of our customers. Our focus on a premier automotive experience starts with our focus on your needs, and extends through our dedicated technicians and service teams that will keep your Audi on the road for years to come.
For over 32 years, Envision has been delivering top-notch customer experiences through a focus on our employee experience. We understand that our people are our greatest asset, so we give our employees the atmosphere they need to thrive and grow with our company as they see fit.
Together this means that you'll encounter satisfied employees that are solely focused on fulfilling your needs so that you have an enjoyable experience every time you pay us a visit..
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
- English
- Armenian
- Persian
- Chinese