Mercedes-Benz of Walnut Creek
Customer Reviews of Mercedes-Benz of Walnut Creek
Review type:
Mercedes Benz Walnut Creek
Mercedes Walnut Creek Sales Dept
by Jmatthews on 12/06/2024updated 12/13/2024I just purchased my 3rd car from Walnut Creek Mercedes. The customer service I have always received is exceptional, from the serves dept to the sales dept. Part of my purchase decision was because of the customer service. They get an A+Thank you again for taking the time to let us know how we did. We hope you have a great day!
Perfect experience
by Gaby MĂ©ndez on 11/24/2024updated 12/03/2024Excellent service and personal attention from all the staff there and especially Ali our sales professional.Gaby, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Walnut Creek. Thank you again for leaving us this response!
Amazing, efficient and effortless purchase!
by EMenesini on 11/13/2024Marjorie was an absolute pleasure to work with on my new vehicle. She was able to accommodate majority of the negotiation with my trade-in and financing options prior to my visit to the dealership. I was in and out in roughly 40 minutes! I… drove 2 1/2 hours to the Walnut creek dealership because I am always satisfied when I leave there. Their customer service is unmatched. This was my 16th Mercedes I have purchased over the past 23 years. I will absolutely revisit Marjorie and Walnut creek Mercedes-Benz for my next vehicle!Hi, thank you for taking the time to leave a review for us at Mercedes-Benz of Walnut Creek. We're happy we could meet your expectations! If you have any further questions, please give us a call. We're always happy to help!
Hasn’t Been A Good Experience
by DeniseH on 11/07/2024I purchased a used car putting down more than 10k and a week later the engine lite came on took it back and according to them they didn’t know why which was hard to believe when you hook these cars up to a computer and it gives you a code… to say what’s wrong anywho since then I noticed the car had no backseat headrest (19k car) had to reach back out to Omar in which he just stopped responding so I pulled up and he admitted to selling it this way same day I drive to school and the check engine light comes back on I notify Omar this isn’t good he says bring it back I tell him I have school and appts this week are they going to provide transportation he basically said no but he would check and get back to me which he hasn’t I will be going back again had I known this purchase would have gone like this I would have went else where you think of Benz and you think quality but this experience has been just the opposite. Oh and did I mention when they had the truck the first time they kept it for 3 days and someone drove all my gas out tank literally went from full to just above the E just horribleHi, it's upsetting to hear that you did not receive the top-notch service we strive to provide. We would really like to speak with you more regarding this matter. Please reach out to us at (844) 896-1941 or email our customer relations manager, Jasmine at jasmine.ewing@mbofwalnutcreek.com. We look forward to hearing from you.
Great Experience with Mercedes Benz of Walnut Creek
by ArtLens on 11/04/2024Chau and the MB finance department were very professional and helpful. I ended up getting a lease that I am very happy with.Hello, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help!
Great Local Dealership
by Kevmont on 10/20/2024Friendly and professional staff and management. This is the fourth vehicle we have purchased from the dealership, all have been a pleasant experience.Hi, thank you for the high star rating! Please don't hesitate to reach out to us if there's anything more we can do!
mercedes
by mercedes on 10/18/2024Jerel was professional and answered all of my questions. The used Mercedes was clean and beautiful.Thank you for taking the time to let us know how we did. We hope you have a great day! Thanks again for taking the time to leave us this information about your recent visit. Take care!
Mr
by David A on 10/17/2024It was a smooth experience. Dina worked really hard to secure my leased car. She worked with all the negative impacts of my prior car loan and eventually got me the 2024 Mercedes Benz sedan that I wanted!Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Walnut Creek! Please don't hesitate to reach out if there's anything additional we can do for you.
World class service
by Sean & Laura on 10/01/2024updated 10/07/2024The best sales experience of my life , everyone was amazing. Savaun Davis ,has a health of knowledge about his products but not pushy, at the same time he is determined to earn your business. I respect that so much since I am Sales myself.… Shawna Davis the finance director, Mike the sales manager and Kevin the finance manager all exemplify such a professional team, we will send all of friends and family and will return to purchase our next car from Walnut Creek Mercedes Benz.Hello, thank you for your kind words and this wonderful review! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Frank Mofidi
by Frank mogidi on 09/29/2024updated 10/07/2024I had a very good experience with Mr. Ali Fereydoon. He was very polite and helpful.Frank, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Walnut Creek! We hope you have a great day!
Seamless Mercedes-Benz Buying Experience
by Yahya-WCreek on 10/04/2024I had a great experience buying a Mercedes Benz from Walnut Creek dealership. The staff was professional, offering a smooth, no-pressure process. A knowledgeable sales representative greeted us warmly, taking the time to understand our… preferences and walking us through the different models. After a test drive and discussing financing, we felt feeling confident and satisfied with our purchase.Hello, we are so happy to read such a great review about Mercedes-Benz of Walnut Creek! Please let us know if there is anything else we can do for you; we are more than happy to help!
Sales
by Lisa_Tort on 10/04/2024We shopped around for the car we wanted and spoke with a few salespeople. Our experience with Savaun was exceptional. He listened to our needs and expectations and helped us get the car we wanted with the best price. He was professional,… knowledgeable, and honest and navigated all the details perfectly. We sincerely appreciate all his efforts to ensure that we left the showroom satisfied and happy. Thank you Savaun!Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Walnut Creek! Thank you again for the great review!
World class service
by Sean & Laura on 10/01/2024The best sales experience of my life. Savaun Davis has a wealth of knowledge, he’s not pushy, but at the same time he is determined to earn your business and I respect that so much. Shawna, Mike and Kevin all did amazing, thank you… Mercedes-Benz of Walnut Creek. We will be sending you our family and friends.!Sean, we really appreciate your positive review! If you have any further questions, please don't hesitate to reach out!
Sales with Marjorie!
by Wmbeeee on 09/09/2024updated 09/19/2024Marjorie was awesome and made our whole leasing experience easy!We're happy to hear you had such a positive experience with our team! We look forward to your next visit! Take care!
Amazing purchase experience
by Harshal on 09/09/2024It has been a great purchasing experience at this location. Angelique was our sales person and she did an amazing job at helping us out with all the questions/concerns. Highly recommend working with her.Hi Harshal, thank you for taking the time to leave a review for us at Mercedes-Benz of Walnut Creek. We're happy we could meet your expectations! We hope to see you soon!
Engineer
by Raymond on 09/03/2024Salesman, Savua, is very friendly and professional. He helped me patiently walking through my new car since this is the first time I own an electric car. Overall it was a very pleasant experience.Raymond, thank you again for taking the time to let us know how we did. We hope you have a great day!
Poor Pre-owned Buying Experience
by Lance P on 08/31/2024Paid seller price, brought my own rate, wasn't ready to sell (couldn't replace front tires due to missing key), sold me the car, picked it up two days later with new tires that didn't meet manufacturer specifications (cheap, not like for… like, non run-flat tires. Misrepresentations and missed opportunities to right by the customer. More interested in new car buyers.Hi, it's upsetting to hear that you did not receive the top-notch service we strive to provide. We would really like to speak with you more regarding this matter. Please reach out to us at (844) 896-1941 or email our customer relations manager, Jasmine at jasmine.ewing@mbofwalnutcreek.com. We look forward to hearing from you.
Easy process
by JeffVega on 08/19/2024updated 08/26/2024Martin gave me all the details i needed to know regarding my purchase and honestly answered all my quiestions.Jeff, thank you so much for your high rating! If you have any further questions, please don't hesitate to reach out!
Great Experience
by Brock T on 08/10/2024updated 08/20/2024Jeremy and Thomas were very easy to work with and patient. They also made sure I got the best deal possible.Thank you again for taking the time to let us know how we did. We hope you have a great day!
Five star sales experience
by Happybuyer on 08/10/2024If you are on the market for a Mercedes, this should be your first stop. Huge inventory and lots of discounts. A great time to buy.Hi there, thank you so much for the positive review! Please let us know if there is anything else we can do for you; we are more than happy to help!
Sales Rep Martin P at Walnut Creek was amazing!
by Alex Gu on 08/01/2024updated 08/08/2024He really helped out getting a good fit for what I was looking and an amazing deal. Smooth & easy process from start to finish. Highly recommend him if you ever pass by the Mercedes Benz Dealership at walnut creek.ALex, thank you again for taking the time to let us know how we did. We hope you have a great day!
Mercedes-Benz GLC-Class
Mercedes-Benz C-Class
Mercedes-Benz EQE SUV
We're happy to hear you had such a positive experience with our team! We can't wait to see you again, have a great day.
by Katie Witt on 07/31/2025