Customer Reviews of Valencia BMW
Review type:
No Hassle Great Price
Excellent Service Appt
by Jeff B. on 03/20/2023Had my car in several times with a previous service agent, but this past weekend my case was picked up by a new Service Agent- Bill Parks. He tracked down the parts and went out of his way to have the software available as well. Got my car… fixed in no time. Bill went above and beyond to help me get this repair done. Awesome service. ThanksHi Jeff, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
service dept.
by namuloner on 03/16/2023Everything was good except the waiting time.Hi, thank you for taking the time to leave us feedback. If you are willing, please call our General Manager at (661) 200-9111 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.
BMW Valencia - Service
by Suzie Ni on 03/08/2023Great service, ontime, accurate.Hi, thank you for your positive review. We're happy to have been of service to you. If you need more help, our team is available to talk -- safe travels!
Great service for our mini
by Fire Tiger on 03/07/2023I received a prompt appointment convenient for me. Very little wait time when I arrived. I waited for my vehicle to be serviced, as is my custom, which made it more convenient when the service representative had to give me an update and get… approval for a new battery. They recommended additional needs to complete the service I was requesting which I appreciated. They washed my car before delivering it back to me.Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
No Hassles with AutoNation
by Cardude on 03/04/2023Great service with Mazen! Quick and easy!Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you again for the review!
Valencia BMW Service
by KarenPownall on 03/02/2023As a BMW enthusiast there is nothing better than receiving premier service when you at Valencia BMW. My service advisor Roberto Perez was pleasant to work with and simply enhanced the overall experience of being a BMW owner.Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Ranks well overall
by Genius211 on 03/02/2023Had a couple of run flat tires fixed here. Their drop off system works well. Got replace replacement tires in two days due to its specific size. Repair was good and not scratches to the rim. However, they didn’t bother cleaning the leftover… residue on the wheel and tire. Also, didn’t get a full warranty run down of the new tires until I asked. Customer service can improve.Hello, thank you for taking the time to share your feedback with us. If you need more help, our team is available to talk -- safe travels!
Car buying experience
by Randyk73 on 02/28/2023John Menzano was fantastic. Made us feel welcome. The car buying process with John was smooth no hiccups. The financial specialist Vanessa was awesome too. We signed the papers very efficiently. Both John and Vanessa need to be recognized… for being great people. I have bought a lot of cars in my day and these two were top notch made the car buying experience easy. Especially for my daughter who bought the car and wa a first time buyer. Can’t say enough about John and Vanessa. Keep up the great work!!Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
BMW service
by Angela N. on 02/23/2023I've been getting my BMWs serviced by Valencia BMW for years, and my service advisor, Christopher Rawlins, never disappoints. He is always friendly, polite, and attentive to my vehicle's needs. Thank you very much, Christopher!Hi Angela, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Always excellent service at Valencia BMW
by Sailormam on 02/23/2023Have worked with service advisor Robert Rowlands for several years. Have never had a problem. He is knowledgeable and friendly.Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Oil Change
by Clivechase on 02/20/2023The service was fantastic. The one who take good care of my car her name is Miss taylorHi Clivechase, thank you for your positive review. We're happy to have been of service to you. We hope to be of service to you again in the future. Best wishes, Valencia BMW
Service for Mini Cooper
by Cindy J on 02/19/2023Always great service, very professional teamHi Cindy, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Valencia BMW -- Only the BEST...
by ChuckSp on 02/17/2023If you're looking for a dealership to service your BMW and live near Santa Clarita, look no further than Valencia BMW. Top notch work....and super efficient team in the Service group. Cole Schwartz has been my service advisor for at least… the past several years and he's always "gone the extra mile" to make sure that I leave each time with a smile and a happy BMW that's well taken care of.Hi, we are pleased to hear you had such a positive experience with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Kris Amon
by Krisamon on 02/15/2023Excellent service and and very honest and fairHello, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Great Customer Service
by Katie D. on 02/14/2023I love having a BMW and credit a lot of it to the customer service that I get at Valencia BMW. They treat you like royalty and take great care of my car! Top notch!Hello Katie, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
JASMINE GARCIA
by Richard on 02/07/2023JASMINE GARCIA Was fantastic. She was able to get my warranty claim completed as promised. Really enjoyed working with her.Hi Richard, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Great Service
by StacieCh on 02/05/2023We've been long time customers with BMW and due to our great service advisor and sales guy we are loyal customers. They always take care of us, going above and beyond. This last service appointment I had there was an issue with our loaner… car and our service advisor was fantastic in getting issue resolved quickly.Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Great service
by Customer on 02/02/2023Very easy process. Dealer was very nice and understanding and had the services I needed done.Hi, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Fixing my break
by Sally Kh on 02/01/2023The front desk lady was helpful and the service advisor Jesse colon was honest and professional also helpful, he was so nice and excellent with all . But I asked for the regular service for my car ( oils and filters) they didn’t do it so… I have to set another appointment for it.Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!
Valencia BMW is all about the customer
by 1974Tii on 01/31/2023I cannot say enough about the excellent service department at Valencia BNW. They always have placed the customer first. Exceptional and committed are words that come to mind when describing Valencia BMW.Hi, your comments keep us motivated and working hard for all our guests! Feel free to stop by if you ever need any more help.
Great service!
by Just4ck on 01/31/2023Robert Perez has been my “go-to” guy from the gecko… scheduling service and getting the actual service has been a breeze for me. Thanks so much for your help throughout the years, Robert!Hi, we're happy you found our staff to be so supportive during your experience here at Valencia BMW. Drive safe, and we'll see you on the road.
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi Ben, we appreciate you taking the time to leave us a response. Don't hesitate to call us if you ever need anything. Be safe on the road!
by Niki Abney on 05/09/2025