Customer Reviews of Hello Kia Valencia
Review type:
2023 Sportage hybrid EX
Honest reviews? Meets expectations, but expectations are low.
by yeah right on 07/26/2024I think the entire review system is set up to fail everyone; the car maker, the sales people, and especially the customer. Sales people's bonuses and dealership leads dependent on 10 scores only? Seriously?! If I hadn't read that this is… the case on 2 dozen websites (including Edmunds) I would have thought the dude calling me to coach me on giving my sales experience a 10 was a lying huckster. I can't leave an honest review of a dealership experience if I know another person's income is tied to it. Of course I gave that young salesperson a 10. I had what I consider to be an expected experience at this dealership. I agreed on a price online, went in, and they tried to add more on there. I asked beforehand what I could supply to make the experience quick when I got there and it still took over 3 hours. I'm annoyed at the process, but I'm not mad at the person. It's literally the experience you expect from watching any TV show where someone goes to a car dealership. I had this experience when I was 20 and didn't buy a new car again until I was over 40 because I got taken advantage of so badly the first time. I did not have the experience I wanted. I wasn't worked with deftly, but I did work with someone who did a job and deserves to get paid for their effort. And a car company sent me a survey that should give them feedback that will help them improve process and experience. In this case, those two things are exclusive. Either I give an honest review and someone loses their bonus (maybe even job), or I give all tens and this cycle of awful experiences never breaks because no dealership ever receives real feedback. I'm not even mad at the salesperson. I didn't have the experience I wanted, but come on. That person had to put up with me. I mentioned my first experience in my 20s above, but I've since passed through my midlife crisis and entered into my IDGAFF phase of my life. (the first 'f' is 'flying'). I promise you, they earned their commission. There's nothing you're reading above that I didn't say in front of the people I dealt with. Car Makers, do better. Stop tying pay/leads to perfect 10s. Make it a 1-3 scale with 1 = needs improvement, 2 = meets expectations, and 3 = exceeds expectations. Pay them their money no matter what. Fire them if they average less than 2 over a year. Promote them if they average more. Give them inflation-based increases if they average a 2. Then you'll start getting real feedback. You'll start gathering real process-improvement-level information, and your salespeople will start genuinely trying to improve process/experience rather than having to resort to gaming a system just to make rent.Hello, Thank you for sharing your detailed feedback and for taking the time to express your thoughts and concerns so candidly. We genuinely appreciate the opportunity to hear your perspective, as it highlights critical areas where we can improve both our process and the overall customer experience. First and foremost, I want to express our sincerest apologies for the frustration and disappointment you encountered during your visit. Our goal is always to provide a smooth, efficient, and enjoyable experience for every customer, and it's clear we fell short in your case. I’m truly sorry that we did not meet your expectations and that you felt pressured by the current review system, which obviously should not have been the case. We are committed to learning from this and to advocating for improvements that better reflect the true customer experience. In the meantime, please know that we take your comments to heart. We will review our internal processes to ensure that we are not only meeting but exceeding the expectations of our customers. Your experience has highlighted the importance of transparency and integrity in our interactions, and we are committed to making necessary changes to prevent similar situations in the future. Once again, I apologize for the experience you had and for the impact it had on your perception of our dealership. We are grateful for your honesty and hope that you might consider giving us another opportunity in the future to provide the kind of service that truly reflects our commitment to our customers. Thank you for helping us grow and improve.
2023 Sportage hybrid EX
by MLfirstKIA on 07/31/2023Excellent purchase experience at Kia Valencia. Sales Daisy is patient, knowledgeable and kind.Hello, Thank you for your excellent five-star review! We are thrilled you had a superior purchase experience at Kia Valencia. Our team takes great pride in providing exceptional customer service, and we are glad that our Client Advisor Daisy played a significant role in making your visit memorable. Daisy's dedication to patience, knowledge, and kindness reflects our values at Hello Kia Valencia. We believe in creating a welcoming and informative environment for all our customers, and it's heartwarming to receive positive feedback like yours. Please let us know if there's anything else we can assist you with or any suggestions you may have to enhance our services further. We look forward to serving you again and hope to improve your next experience! Once again, thank you for choosing Hello Kia Valencia and sharing your positive experience with others.
HappyGirl
by HappyGirl on 07/17/2023Great honest service Love the technician video of MY cars analysis Will continue to bring my car in for servicingHello, Thank you so much for your kind words and the five-star review! We truly appreciate your feedback and are thrilled you had a positive experience with us at Hello Kia of Valencia. We take great pride in providing honest and reliable service to all our customers, and we're delighted that you've noticed and appreciated that aspect of our business. The technician video analysis is one of the ways we try to keep our customers informed about their car's condition and any necessary repairs. Transparency is essential in building trust with our valued customers like you. We're glad you plan to continue bringing your car in for servicing. Rest assured that we'll continue to maintain the same level of dedication and professionalism on every visit. Your satisfaction is our top priority, and we'll always strive to exceed your expectations. If you have any questions or need further assistance, please don't hesitate to reach out. We're here to help and ensure your car remains in excellent condition. Thank you again for choosing Hello Kia of Valencia, and we look forward to seeing you again soon!
Made the process easy
by Jeccha23 on 07/15/2023Leased 2023 Kia Niro EV. They made the process extremely easy! Would definitely recommend if you are out in the market for a vehicle.Hello, Thank you so much for your kind words and for choosing Hello Kia of Valencia for your leasing needs! We're thrilled you had an excellent experience leasing the 2023 Kia Niro EV. Making the process easy and convenient for our customers is always our top priority, so we're glad we succeeded in providing a smooth experience for you. We truly appreciate your recommendation and your trust in our services. Please don't hesitate to reach out if you have any further questions or need assistance. We're here to help ensure your satisfaction throughout your vehicle ownership journey. Enjoy your new Kia Niro EV, and thank you again for your feedback!
Kia of Valencia
by Fortelease on 07/08/2023Excellent customer service and transparency!Hello, Thank you so much for leaving such a positive review for us at Hello Kia of Valencia! We're thrilled you had an excellent experience with our customer service team. Our top priorities are providing exceptional service and ensuring transparency, so it's wonderful to know that we met your expectations. If you have any further feedback or need assistance in the future, please don't hesitate to reach out. We genuinely appreciate your support!
Excellent customer setvice
by Rlorent on 06/30/2023Painless. 😎Hello, Thank you for your enthusiastic five-star review! We're thrilled to hear that your experience with us was painless at Hello Kia of Valencia. We greatly appreciate your feedback and are glad that we were able to provide you with a smooth and enjoyable experience. If there's anything else we can assist you with or any other feedback you'd like to share; please don't hesitate to reach out. We look forward to serving you again in the future!
2023 Kia Forte LXS
by Esteban on 06/07/2023Laura Sandoval did a great job on the sale. Professional, honest and good natured. Dealership was transparent and negotiated in good faith. Overall, we were happy with the transaction.Hello Esteban, Thank you so much for your kind words and positive review! We greatly appreciate your feedback and are thrilled you had a great experience during your purchase. We're glad that our Client Advisor, Laura, provided professional, honest, and good-natured service throughout the transaction. We take pride in maintaining transparency and negotiating in good faith at Hello Kia of Valencia. Our goal is to ensure that our customers have a satisfying and hassle-free experience, and we're delighted that we were able to achieve this for you. Our utmost priority is your satisfaction, and we're glad you were happy with the transaction. We value your trust and confidence in us and look forward to serving you again in the future. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to reach out. We're always here to help. Again, Thank you for choosing Hello Kia of Valencia and sharing your positive experience with us.
Re call for cluster display
by Fred Liwanag on 06/05/2023Everyone is polite and respectful to customersHello Fred, Thank you for your feedback! We greatly appreciate your kind words about our team's politeness and respect toward customers. It's our top priority to create a positive and welcoming environment for everyone who visits us at Hello Kia of Valencia. We believe in treating all our customers with the utmost courtesy and respect, and we're delighted to hear that you've had a positive experience in that regard. Your satisfaction is important to us, and we look forward to continuing to provide excellent service. If there's anything else we can assist you with, please don't hesitate to let us know.
1st scheduled maintenance
by Wolfdrummer on 06/03/2023I thought the video of the inspection was cool. Really appreciatd washing my car after service.Hello, Thank you for taking the time to share your feedback with us at Hello Kia of Valencia. We're glad to hear that you found the inspection video excellent and appreciated the car wash after the service. Your satisfaction is our top priority, and we strive to provide the best experience possible. Please feel free to contact us directly if there is anything else we can do to assist you. We value your business and look forward to serving you again in the future.
More people are saying goodbye to the old car-buying experience and Hello to the new way. You’re buying a vehicle. There’s no right or wrong way. Only your way. At Hello Kia of Valencia, the experience is personal. One-on-one. Maybe you want to be chauffeured through the process. Maybe you prefer to take the driver’s seat. Whatever makes you comfortable, we’ll make it happen. The same goes for your Hello Auto Service experience. Nobody in the car business ever said hello to you like this.
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Customer Lounge Area
- After Hours Drop-Off
- English
- Spanish
Hello, Thank you for your excellent five-star review! We are thrilled you had a superior purchase experience at Kia Valencia. Our team takes great pride in providing exceptional customer service, and we are glad that our Client Advisor Daisy played a significant role in making your visit memorable. Daisy's dedication to patience, knowledge, and kindness reflects our values at Hello Kia Valencia. We believe in creating a welcoming and informative environment for all our customers, and it's heartwarming to receive positive feedback like yours. Please let us know if there's anything else we can assist you with or any suggestions you may have to enhance our services further. We look forward to serving you again and hope to improve your next experience! Once again, thank you for choosing Hello Kia Valencia and sharing your positive experience with others.
by Julie Martinez on 08/01/2023