Hello Kia Valencia

I think the entire review system is set up to fail everyone; the car maker, the sales people, and especially the customer. Sales people's bonuses and dealership leads dependent on 10 scores only? Seriously?! If I hadn't read that this is the case on 2 dozen websites (including Edmunds) I would have thought the dude calling me to coach me on giving my sales experience a 10 was a lying huckster. I can't leave an honest review of a dealership experience if I know another person's income is tied to it. Of course I gave that young salesperson a 10. I had what I consider to be an expected experience at this dealership. I agreed on a price online, went in, and they tried to add more on there. I asked beforehand what I could supply to make the experience quick when I got there and it still took over 3 hours. I'm annoyed at the process, but I'm not mad at the person. It's literally the experience you expect from watching any TV show where someone goes to a car dealership. I had this experience when I was 20 and didn't buy a new car again until I was over 40 because I got taken advantage of so badly the first time. I did not have the experience I wanted. I wasn't worked with deftly, but I did work with someone who did a job and deserves to get paid for their effort. And a car company sent me a survey that should give them feedback that will help them improve process and experience. In this case, those two things are exclusive. Either I give an honest review and someone loses their bonus (maybe even job), or I give all tens and this cycle of awful experiences never breaks because no dealership ever receives real feedback. I'm not even mad at the salesperson. I didn't have the experience I wanted, but come on. That person had to put up with me. I mentioned my first experience in my 20s above, but I've since passed through my midlife crisis and entered into my IDGAFF phase of my life. (the first 'f' is 'flying'). I promise you, they earned their commission. There's nothing you're reading above that I didn't say in front of the people I dealt with. Car Makers, do better. Stop tying pay/leads to perfect 10s. Make it a 1-3 scale with 1 = needs improvement, 2 = meets expectations, and 3 = exceeds expectations. Pay them their money no matter what. Fire them if they average less than 2 over a year. Promote them if they average more. Give them inflation-based increases if they average a 2. Then you'll start getting real feedback. You'll start gathering real process-improvement-level information, and your salespeople will start genuinely trying to improve process/experience rather than having to resort to gaming a system just to make rent.