South Bay Lexus
Customer Reviews of South Bay Lexus
Review type:
Great customer service
Excellent service
by May on 12/14/2024Lexus South Bay provided excellent service. They provided a pick up and drop off for local addresses that saved me alot of time. They were quick and efficient and even sent me a video of my car.We're delighted to hear that South Bay Lexus provided you with excellent service and convenient pick-up and drop-off options. It's great to know the team was quick, efficient, and kept you informed with a video of your car. Thank you for sharing your experience!
A car check up before the holidays
by Lindsey on 12/13/2024We have taken our car for service at this dealership for many years. Brian is very good he explains what work will be done, time and price. Thank your for great service.Lindsey, thank you for your continued trust in South Bay Lexus! We're delighted to hear that Brian has consistently provided clear and excellent service. We look forward to serving you again soon!
Professional & Great Customer Service
by Fernando Chavez on 12/12/2024Best dealership in the southbay.Fernando, thank you for sharing a positive review of South Bay Lexus Torrance!
NX Year
by Coffee Bob on 12/12/2024Advisor very helpful. Great service!!Thank you for sharing a great review of South Bay Lexus Torrance!
Excellent Service Department
by Dj on 12/11/2024We're always pleased with the Service Department at South Bay Lexus. Melissa, their Service Consultant is very courteous, helpful, professional and truly outstanding.Thank you for sharing your positive experience with our service department at South Bay Lexus! We're delighted to hear that Melissa provided exceptional service. We appreciate your support and look forward to serving you again in the future!
Dashboard problems
by Jeanene C on 12/12/2024Vanessa is very helpful and the work was completed on time!We are delighted that Vanessa and the South Bay Lexus team provided 5-star service! Thanks for sharing your kind words!
Service
by Shirley Thompson on 12/03/2024updated 12/11/2024My experience at South Bay Lexus with Brian Jones for my service was excellent. He is such a nice and professional guy always helpful. Thank you BrianShirley, we're delighted to hear that Brian provided you with excellent service at South Bay Lexus Torrance. Thank you for sharing your positive experience!
Southbay Lexus never disappoints
by Kelvin on 12/03/2024updated 12/09/2024I took my car in today to have a check engine light investigated. I was given a loaner and within a few hours the technician was able to diagnose the issue and have me on my way. Almost forgot to mention the impeccable detailing job on my… vehicle that made the paint look almost brand new. *****Kelvin, we're delighted to hear that our team at South Bay Lexus Torrance was able to quickly diagnose the issue and get you back on the road. It's great to know you appreciated the detailing job as well! Thanks for sharing your experience with us.
First time
by Roe on 12/08/2024Lots of space to wait. Shopping and complimentary beverages. Everyone was professional and service personalized. Didn’t feel I needed a loaner, but the option was nice.Roe, we're glad to hear you enjoyed the amenities and personalized service at South Bay Lexus Torrance. Thank you for sharing your experience with us!
Recall
by Vannesa on 11/30/2024updated 12/06/2024Since there’s a recall on my car, right away they call me and set up appointment. Also ask if they will provide me a loaner car. As soon as the car was ready they said they will call me and my car will be ready at wash too.We're delighted to hear that our team at South Bay Lexus Torrance promptly assisted with your recall and provided a loaner car. It's great to know you appreciated the communication and service, including having your car washed upon return! Thank you for sharing this experience with us.
Great dealership
by Koo is awesome on 12/05/2024Koo is an amazing sales person , since the first day we walked into the dealer he helped us getting the right vehicle I wanted for my family i highly recommend working with Koo!We're delighted to hear that Koo provided you with such excellent service at South Bay Lexus! Thank you for recommending him and sharing your positive experience. Enjoy your new ride, we wish you safe travels ahead!
Best Dealership
by Jovelyn Calvert on 12/06/2024Service department of this dealership is the best kudos to Fernando Chavez and his teamWe're delighted to hear that Fernando provided you with top-notch service throughout your visit at South Bay Lexus. Thank you for sharing your experience!
Excellent service and timely.
by L Tanaka on 12/06/2024Cisco was an excellent service manager. Very professional and detailed about the services for my Lexus. He also took extra care to make sure I received my car back in a timely manne. We'll be looking forward to my next service with Lexus in… Torrance! Thank you!Thank you for sharing your experience with Cisco and the team at South Bay Lexus! We're delighted to hear that everything went smoothly, and we look forward to welcoming you back for your next service visit. Safe travels until then!
Very good
by Ray on 12/06/2024Welcoming friendly helpfulThank you, Ray, for stopping by to leave South Bay Lexus a wonderful review!
BMAC’S Lexus Service
by Bernard McDuel on 12/04/2024The service advisors are very professional and personable. They are patient and open to any questions or concerns that you may have regarding your service.Bernard, we're delighted to hear that our service advisors at South Bay Lexus Torrance provided you with professional and personable assistance. Thank you for sharing your experience!
Service
by LB on 11/24/2024updated 12/03/2024Great service all of the time. Jessica and her team for that day was great and timely.Thank you for sharing a positive review of Jessica and South Bay Lexus Torrance!
2025 Lexus
by Eric and Pam from San Pedro on 12/02/2024The dealership, especially David Mata, went above and beyond to did us exactly what we were looking for at the right price. Many thanks.Eric and Pam, we're delighted to hear that David Mata and the South Bay Lexus Torrance team exceeded your expectations. Thank you for choosing us, and enjoy your new vehicle!
Pretty good deals/Good people
by Bernie Talens on 12/02/2024All the personnel I dealt with was very professional from salesperson to financing department never pressuring me to make decision .Amin was very patient and took time to explain all the car features thoroughly .I would highly recommend… this dealership to anyone looking for a new car.Bernie, thank you for recommending South Bay Lexus Torrance! We're delighted to hear that Amin and the team provided a professional and pressure-free experience. Enjoy your new car!
Good Purchase Experience
by Jim on 11/27/2024updated 12/02/2024Very straightforward purchase of a certified 2022 RX350Congratulations on your purchase, Jim! Thank you for choosing South Bay Lexus Torrance and for sharing your experience. Safe travels in your 2022 Lexus RX 350!
Excellent Service
by Haydeh on 12/01/2024I bought my car from this dealership which is by no means the nearest dealership to my house. However for every service, I return because of the excellent service I receive. The staff is cordial, helpful and amazing. I get updates and… reminders for service without feeling that they are trying to sell me service I don’t need. So every time I have to get my car serviced I will drive down to this dealership. Can’t beat excellent customer service. My advisor was Melissa this last time and she was wonderful. Kept me updated and made sure everything when smoothly from drop off to pick up.Haydeh, we're delighted to hear that Melissa and the South Bay Lexus Torrance team continue to provide you with excellent service! It's wonderful knowing our efforts make your visits worthwhile. We look forward to seeing you again for future services!
Honest and informative
by Scott on 11/30/2024Brian the service advisor is honest and informative. He provided us with the price transparency.Scott, thank you for sharing a positive review of Brian and South Bay Lexus Torrance!
We appreciate you taking the time today to visit our website. Our goal is to give you an interactive tour of our new and used inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing.
At our dealership, we have devoted ourselves to helping and serving our customers to the best of our ability. We believe the cars we offer are the highest quality and ideal for your life needs. We understand that you rely on our website for accurate information, and it is our pledge to deliver you relevant, correct, and abundant content.
Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer all inquiries in a timely fashion. We look forward to doing business with you!
- Complimentary Loaner Cars
- Complimentary Coffee
- Cable Television
- Customer Lounge Area
- After Hours Drop-Off
- English
- Chinese
- Spanish
We hope you enjoy every new mile in your car! Thank you for choosing South Bay Lexus and for sharing your experience with Tim! See you next time!
by South Bay Lexus on 07/29/2025