Customer Reviews of Mercedes-Benz of South Bay
Review type:
Love this place
Service for '03 E320
by Attitude on 02/24/2023friendly competent serviceHi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you need more help, our team is available to talk -- safe travels!
Excellent service
by Rihamoa on 02/23/2023My service was exceptional.. Mercedes Bens reminded me of my maintenance appointment, and my service agent, Pablo, immediately booked an early morning app within two days and on the day I requested which was very convenient. I was given a… Mercedes loaner car and Pablo texted me in the afternoon to go pick it up. Everything was done professionally. Pablo is exceptional. He is the best Mercedes agent in all my years. He is friendly, professional, punctual and doesn’t waist time. Excellent service!Hi Rihamoa, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
DISAPPOINTED WITH SERVICE
by KJLANIGAN on 02/20/2023I have been visiting this dealership for over 20 years for the service on my many MBZs. This I the FIRST time that I was very disappointed with the result of their work. I brought my vehicle in for a problem with an error message on the… dashboard. My vehicle is a 2022 E450 with only 2,700 miles on it and 7 months of age. The error message is "TEMPORARILY UNAVAILABLE - CAMERA VIEW RESTRICTED". The car was left for 7+ days and the technicians said we needed a new camera lens in front which was installed. After picking up the vehicle, the same error message occurred within five miles of the dealership. Now I must deal with the same process of giving up my vehicle for another several days. Hopefully, the technicians will get it RIGHT this time.Hi, we regret your experience with us here, but are glad you brought this to our attention. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (310) 513-5300. We hope to hear from you.
Excellent transaction
by MarkandSuz on 02/17/2023Aly and everyone else took great care to make our purchase a good experience.Hello, it means so much to us that you chose our dealership! Thank you so much for being one of our valued guests and we look forward to your next visit!
Great Experience!
by Kristie S on 02/16/2023My new GLB was experiencing some chirping and we mentioned this when we brought it in for an oil change. Frank P. was our advisor and said the techs didn’t hear it that day, but asked us to please bring it back so we could leave it… overnight and they could investigate the issue further. frank was very committed to making us happy and they were able to find & fix the noise! Normally, mechanics just say, “yep, sorry, didn’t hear anything, nothing is wrong” and send you home. MB of SB was very committed to my satisfaction, so 5 stars, Frank!Hi Kristie, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of South Bay. Don't hesitate to call us if you ever need anything. Be safe on the road!
Not Happy This Time
by JoyousLA on 02/14/2023Purchased my S550 8 years ago and have only taken my car to this Torrance dealer for all service. (My prior Mercedes was purchase from the same dealer and they did all service on that car also.) This time the car was there for over 48… hours with no communication from my service advisor. I called repeatedly and left messages for him to return my call because I needed my car for Friday night and the weekend. No response. I called and asked to speak with the Service Manager or the head of the dealership because I was unhappy and was told they were both in meetings but one would call me back. That never happened. Finally I was able to get through to my service advisor Brad Parker and he said "diagnostics" was what took so long and that my car was taken out of the queue while wating for the diagnostics to start. What?? I could have brought my car back for a later scheduled time and not waited 48+ hours. Finally $1300 later and at 5:30 p.m. I got my car in time to make my Friday night engagement. Also, I wanted the automatic high beams checked because they do not go off when cars are approaching. Brad said the dial was not turned to "Auto" and that was the easy fix for the problem. BUT now the dial is positioned correctly and the high beams do not go off as they once did when cars approach. Not worth it to me to go back for this problem and have the dealership keep my car again for 48+ hours. My confidence in this dealership's service department has certainly diminished. I guess the bottom line is that when you purchase a Mercedes you are buying a high performance prestige car but you are also expecting a higher level of service and professionalism for all after-purchase encounters. I am not happy with what happened this time.Hi Joyousla, we regret to hear that you are displeased with your recent experience with us. We'd like the opportunity to turn your experience around. Please reach out to us at (310) 513-5300 at your earliest convenience to discuss how we can turn this experience into a positive one.
2017 c 300
by Ernest Wayne on 02/14/2023Amicar always help always listen and tells me what’s wrong with the car he’s been my service provider for about 5 years nowHi Ernest, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Navigation update
by DR JEFF on 02/12/2023Jackie went beyond helping to solve a problem that Mercedes me was less than helpful.Hi Jeff, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Excellent
by Veronica on 02/11/2023Friendly, courtesy, and respectfulHi Veronica, your comments keep us motivated and working hard for all our guests! If you need more help, our team is available to talk -- safe travels!
Great Service Advisor
by Drtoy999 on 02/09/2023Our service advisor, Sonia, is among the best. Super knowledgeable, professional and customer friendly.Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of South Bay! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Service B at South Bay with advisor Christopher Z
by mrs russo on 02/09/2023Christopher met me in the service line at my scheduled time. He was kind and courteous and explained the service to be performed and the time needed for the service. I waited in the lounge and let me know when the car was almost ready. My… car was ready and washed in the time he quoted. I will keep returning to Mercedes South Bay for service and I appreciate this advisor's amazing service. I should also mention a follow up text was sent with a video of my vehicle being serviced with narration by the mechanic servicing the vehicle. This was also amazing and appreciated.Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Mercedes South Bay was amazing!
by eulahwu on 02/06/2023Mercedes South Bay was super helpful and solved my car problems really fast.Hi, we set high expectations for ourselves, so it’s gratifying to hear you had a great experience with us. As one of our valued customers, we want to sincerely thank you for your business, and we hope to see you here again down the road!
don't buy your next used vehicle from SBM of torrance
by ronald s on 01/25/2023updated 02/06/2023ml350 purchased in march 2022, 10 months later diagnosis, internal oil leakage. they won't cover repair. only driven less than 2400 miles. beware buying a vehicle from SBM on pacific coast hwy, torrance. january 2023.Hi Ronald, thank you for taking the time to leave us feedback. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (310) 513-5300 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
W204 service
by Raphael on 01/31/2023I came in for an airbag recall on my w204 and came back to my car not working. Natalie did not help me out at all and was just blaming the issue on me. They were charging a $300 diagnostic fee so instead I got my car towed to my mechanic… where we found an ignition issue. How do you replace an airbag and then cause an ignition issue to the car when it was working perfectly fine when I brought it in? Just low class professionalism displayed by natalie, I was not offered anything in compensation but instead was blamed for the issue on my car.Hi Raphael, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (310) 513-5300 to discuss what we can do to help.
Service at MB SouthBay
by Daniel S. on 01/31/2023I appreciate the thoroughness of Mercedes SouthBay. When bringing my car in for regular maintenance, they found there were two recalls that also needed to be dealt with. One needed the parts to be ordered so they had my car a couple days… extra but it was not a problem as they provided a loaner car. I've been taking my cars to this dealership for many years and have always had a good experience.Hi Daniel, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
The best dealer in the southbay
by filjamlil on 01/29/2023The service advisor was very helpful in resolving the problem of my vehicle . It was a pleasure working with someone who is knowledgeable.Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Miscommunication
by Gabegabe on 01/21/2023Scheduled a service for my fiancé’s vehicle and was asked if we would wait at the dealership for the vehicle. We decided we would. When we arrived there, our service advisor was not there and then we were told the vehicle wouldn’t be ready… until the following day due to the time of the appointment and many vehicles. If the late appointment was not going to have the vehicle ready the same day, the advisor should have communicated this prior to the date. Luckily, Cliff helped us and got us an Uber back home.Hi, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (310) 513-5300 to discuss what we can do to help.
Great Customer Service
by Yvette H. on 01/17/2023Rick from Sales was very helpful and knowledgeable. Even though I bought a used BMW and not a Mercedes, they treated me just the same as if I was buying a Mercedes. They made sure the car was ready (maintenance and detailed) before I could… purchase it. Rick kept me in the loop every step of the way. Thank you for your help.Hello Yvette, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of South Bay! If you ever need help, just give us a call. Happy motoring!
Mercedes Benz South Bay
by Ceecee012 on 01/16/2023I do not normally leave reviews especially when it is not good, but I had a really bad experience when I bought a car at this dealership. They have the WORST customer service and staffs are NOT friendly! I want to warn other people. 1.… They tried to screw me over with the higher rate (6.59%- dealer rate) when I had over 780 credit score saying it was the best rate they could offer and that I would need to get a refinance on my car after the first payment to get a lower rate. (I went to BofA directly and got 4.69%- when I told them I would get the loan directly from them, they then offered me 4.59%) Not only that, They lied about sending a rate quote to 3 major banks to get me the best rate. But my credit report only showed 1 credit inquiry from Wells fargo which meant they only sent it to one major bank. 2. They tried to rip me off with an additional financing charges. ** You need to look at the contract very carefully. Ask them to print out the documents and go over every items. They will put wrong numbers and misc. charges that you can simply miss if you don’t look carefully. And this is review re: SERVICE DEPT My car was having some issues 2 months after I bought the car. so I took it to the service dept and was scheduled to pick it up a week after. I was supposed to pick up my car at 8:40 in the morning. Got there 10mins early and by the time I picked up my car and left the dealer was 12:30pm. I got no sincere apology from anyone when I complained about the waiting time. No one explained to me what was done, my car was just left outside on the parking area. My whole experience with this dealer has been so TERRIBLE AND AWFUL. I DO NOT RECOMMEND THIS DEALER TO ANYONE!Hi, we are deeply disappointed by your experience at Mercedes-Benz of South Bay. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (310) 513-5300. We hope to hear from you.
SoBay service
by Lionelram1 on 01/16/2023My service advisor Emily Solis made my experience palatable. She always gave me updates on my vehicle. Emily is the only person that makes me want to return.Hello Lionel, We are pleased to hear you had such a positive experience with us! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Supper Deal
by BmgMars on 01/11/2023Extremely friendly and professional staffHi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Mercedes-Benz C-Class
Mercedes-Benz GLC-Class
Mercedes-Benz GLE-Class
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
by Theo Sanders on 07/23/2025