Customer Reviews of Mercedes-Benz of South Bay
Review type:
New Mercedes at South Bay Mercedes Benz
R Class Service
by Docrsh1 on 05/29/2023I remain loyal to servicing both our Benz at MB of South Bay. Natalie(and April in service management) are the absolute best and go above and beyond to to provide superior customer serviceHi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Amazing customer service
by Mrs.twofourk on 05/27/2023The service here at the South Bay location is amazing the sale rep Hasan was able to accommodate me with the car I really wanted also the manager Kalan was very helpful I came over from the DTLA location and I will never go back to them for… anything the South-bay location was very pleasing! I give them a 10 rating all across Mar in finance was such a lovely lady and made sure I purchased the right packages for my car. Please go to the South Bay location they will not disappoint you.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
50;000 miles service
by Miss Molly on 05/25/2023Service is so professional and every person involved courteous and helpful.Hi, we are pleased to hear you had such a positive experience with us. Thank you so much for being one of our valued guests and we look forward to your next visit!
Transmission repair
by Edenwhite on 05/21/2023Naomi is a great associate at MB South Bay and made sure I was well taken care ofHi, thank you for your positive review. We're happy to have been of service to you. If you need more help, our team is available to talk -- safe travels!
Great experience with Monika
by Colin R on 05/19/2023Monika was the best! She was very responsive, answered all our questions, and even gave us nice gifts! We love her!Colin, your comments keep us motivated and working hard for all our guests! If you need more help, our team is available to talk -- safe travels!
Check Engine
by Diana C on 05/16/2023Hands down best service out of all of the Mercedes Benz service facilities. I had originally called Glendale and they were trying to give me an appointment until August when my check engine light was on. I them called this location and the… staff got me an appointment and a car the next day. They texted me to keep me updated, sent videos if everything they did and make drop off and pick up soooo fast. Jacqlyn was my point of contact, so huge shout out to her for facilitating such an great experience.Hello Diana, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Always the best and most amazing experience
by IonGott on 05/13/2023Got my 7th car from South Bay Mercedes (SL63 AMG) this last weekend and it was another amazing experience. The sales team is so knowledgeable and my daughter had a lot of fun through the whole process. Thank you South Bay Mercedes for… another amazing car buying experience. The Best or Nothing!Hello, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Annual Maintenance for my S560
by Gregg Mac on 05/12/2023I love this dealership (my 3rd S-Class) I buy the maintenance package and like the option of a possible loaner car or a ride back to the office. Performed the multi point checkup, changed the oil and a few air filters even replaced a fuel… line that had a recall notice out for it. The car comes back with a fresh wash and looked better coming out than went I sent it in.Hello Gregg, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Great Customer Service
by Charles on 05/08/2023Mercedes Benz South Bay Service Team is very responsive, detail to attention to maintain my vehicle as best as it can.Hello Charles, it means so much to us that you chose our dealership! We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of South Bay
Horrible service, Horrible business.
by badboyjahjah on 05/01/2023I drove down from East LA to test drive a car. They knew I was coming. I get there, after driving an hour, and they couldn't find the keys for the car. I was supposed to test drive. After an hour of waiting for them to find the keys, I… finally went on the test drive. I told him I'd come back in two days to buy the car. They had not detailed the car. It was dirty, had black stains all over the seats, but drove well. After saying, I return in two days, give them time to detail the car while I think about the purchase . They pressured me into buying the car today. They assured me I had to take the car off the lot today. And while I knew this was a sales tactic, I mean, I succumbed to the pressure. (I was just involved in a horrendous accident and I just wanted one thing to go right. They knew this and they preyed on it.) they offered drive with me to drop off my rental car if I bought the car that day. So, I agree to make the sale and further hell breaks loose. $65 estimates suddenly became $228. Suddenly, they are no longer able to detail my car that day, and asked me to drive all the way down to Torrance again. After each inconvenience, they offered me a free tank of gas. But, so many things happened during this experience, that, they ran out of services to offer me for my inconveniences. But the PROMISED me that my detail would be perfect if i came tomorrow. The next day I drove an hour in the morning to get it detailed. Yesterday they told me it would take 30 minutes. But when I show up, they say oh no, it's going to take three hours. I wait three hours, frustrated. Not to mention, the people I approached when I first arrived didn't believe that I (a young black man) had bought the car straight off the lot. After the three hours I get my car back and THE CAR WAS HORRENDOUS. WORSE THAN BEFORE. And they didn't give me the gas I promised! I demanded to speak to the manager again. Two days in a row, I had to speak with him. He offered more services in exchange for my time though the services they offer at this establishment are inefficient and inconvenient. I asked to speak to the general manager "Artie" but he couldn't bother to make himself available. Do not waste your time. Read the one star reviews. The way they do business in this establishment is insane. Incredibly inefficient.Hi, thank you for leaving this detailed feedback about your experience with our dealership. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (310) 513-5300 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Service
by Happy camper on 04/28/2023I love my dealership, they treat you like kings and queens.Hello, it means so much to us that you chose our dealership! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Recall visit
by JJMERCEDES on 04/27/2023One of the best services I’ve ever had. Emily was friendly, efficient and competent to the max.Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Service Review
by James99 on 04/24/2023My service experience went as smoothly as possible. Was checked-in on time with no hassle, work completed on time and the quoted price. Can't ask for more than that.Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Plus service
by Alvaro R on 04/17/2023Amilcar Mejia has been taking care of my car for the last 8 years at MB South Bay. It continues running smoothly.Hi Alvaro, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at Mercedes-Benz of South Bay. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!
MB Southbay Service Center
by Ernie V on 04/13/2023The services done to my car was completed as promised and the system was done smoothly. Coffee and snacks are available at the waiting lounge. My service rep is friendly and accommodating. Highly recommended to friends.Hello, we are pleased to hear you had such a positive experience with us! If you ever need help, just give us a call. Happy motoring!
One of the Top Mercedes Dealership ever
by Edward M on 04/10/2023The sales person Julian, and the rest of the staff were professional and nice to listen to your requests and needs and did the best to have your 100% satisfaction, definitely going back there to get another vehicle. Thank you for the great… service.Hi Edward, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!
Serviced my car
by Shaynmk on 04/10/2023Brought my car in because I had a service light on. Had it there for 5 days and got my car back , all fixed.Hi, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!
yearly maintenance
by HHS Gal on 04/10/2023Emily Solis was very friendly and helpful. The car was serviced at a reasonable time. She recommended an alignment since with the recent rains there were many potholes in the street. I agreed and was pleasantly surprised that there was a… special this month. I thought the price was very fair.Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of South Bay! Don't hesitate to call us if you ever need anything. Be safe on the road!
Great new car
by GordyGordy on 04/09/2023We were taking care of it by Ronelle. They did not have the car we wanted in stock but she managed to find it somewhere in LA and we love it. She and everyone at South Bay Mercedes in Torrance California were extremely helpful and… non-pushy.Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Bill Kenedy
by Bill Kenedy on 04/04/2023My purchase arrangements were handled flawlessly.Hi Bill, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Service Manager
by Mary Leaveck on 03/31/2023They were VERY Patient regarding picking up rhe car after repairs were finished!Hello Mary, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.
Mercedes-Benz GLC-Class
Mercedes-Benz C-Class
Mercedes-Benz GLS-Class
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi Anne, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of South Bay. If you ever need help, just give us a call. Happy motoring!
by Niki Abney on 05/12/2025