Customer Reviews of Mercedes-Benz of South Bay
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Love this place
by Tricey on 07/20/2025
My sales executives were Julian and Yanni I enjoyed my overall experience at this dealership, very courteous pleasant and knowledgeable. When buying another car this is the place I will always come back pleasant experience . I will refer my… colleagues ,friends and relatives
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298 reviews
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Great Service at a Great Price
by CaptainHowdy on 03/09/2016I've been taking my Mercedes to this dealer for all my repair and maintenance work for over fourteen years. All the work is done right the first time at the right price.We appreciate your response! Our greatest goal is for all our customers to feel that way when they drive away. If there is anything else we can do for you, please give us a call. Safe (and fun) driving!
Five Stars Experience from Jin Cho from SouthBay Mercedes
by kurtist on 02/25/2016If you're in the market for a vehicle I would highly recommend Jin Cho from Mercedes of South Bay. Jin is a remarkable sales advisor who will definitely provide an enjoyable buying experience. With honorable traits as a former Marines.… Jin Cho is knowledgeable, trust worthy, professional and ultimately a no pressure non-rushed approach. Jin Cho was the reason I drove from Pasadena to Torrance - South Bay Mercedes. After dealing with numerous sales advisor, Jin Cho is a remarable person to work with and his straight forward approach to pricing is the best. I can promise you that he can offer you the lowest price quote on your next vehicle! I would definitely recommend Jin Cho - Mercedes of South Bay in Torrance.Derek Vasconcellos
by beacher4413 on 02/19/2016Informative, pleasant, knowledgeable, patient, a pleasure to buy a car fromgreat service, nice facility
by Patrick6771 on 02/14/2016Thanks to Mercedes Benz of South Bay for helping us purchase our new GLC300. Jaunenito Pavon spent a great deal of time making our deal come together. When our first car was sold before we pulled the trigger on our deal, Jaunenito worked… hard to get us into the car we wanted (plus additional features) at the price we wanted. At delivery, Chris Davis stepped in to help pickup of the car and did a great job. I recommend Mercedes and this dealership.Thank you for the glowing review! We appreciate your recommendation of our team, and the staff here at Mercedes-Benz of South Bay look forward to further serving you in the future!
Incredible Expierence
by KiraCohen86 on 02/03/2016In looking for a new car I was pretty much counting Mercedes out. I had been with Mercedes of Beverly Hills for about 5 years and it was one of the worst customer service experience's I have ever had. Everything from giving me a car that… had been totaled and lying about it to entering in the wrong auto pay information. I was DONE with the company. But, my husband reminded me I did love the cars and that we should just try Mercedes of South Bay since we live so close to it. Upon entering on a Sunday night I was already blown away. Lawrence (Larry) Dodd came right over to me and had just a genuine conversation. He asked what our needs were, what we didn't want and simply treated us with kindness and respect. The next morning around 9am I went back and by 11am I was driving of the lot in my new car. To say it was a pleasant experience would be an understatement. I felt and feel confident in my decision, his follow up was incredible and I know he is there for any questions I have. This may sound like a really fluffed review but it isn't. My experience for so many years was so horrible in Beverly Hills that the vast difference between the two dealerships really makes me feel this positive. And it has restored my faith in Mercedes. I work in an industry where cars matter and where I am constantly asked where I got mine. Before all I would say is "don't go to Beverly Hills!" But now I will proudly say " Go see Lawrence and his team at Mercedes of South Bay." I look forward to referring plenty of people to them in the future and plan to be doing business with them myself for many years to come.Fabulous sales service! Top rate.
by Eroessler on 01/01/2016I have waited a long time to buy a Mercedes and Luke G. made my buying experience very pleasant. He allowed me all the time I needed to ask questions and was knowledgable.Great service..
by Lilibeth3600 on 12/02/2015updated 12/16/2015Awesome experience…I greatly appreciate how well they give us a good deal and listen to us specially when to do financing matters...Hi, Lilibeth, we are happy you had a pleasant experience at our dealership. The staff at Mercedes-Benz of South Bay always strives to provide personable and excellent customer service. We greatly appreciate your strong recommendation, and thank you again for the review!
Hi, Lilibeth, we are happy you had a pleasant experience at our dealership. The staff at Mercedes-Benz of South Bay always strives to provide personable and excellent customer service. We greatly appreciate your strong recommendation, and thank you again for the review!
Loved my friendly service associate, Scott.
by borychung on 12/11/2015MBofSB gave me awesome service as always. I love the hours and it always works with my schedule so I don't mind the hour drive. It was my first time working with Scott. He was detail oriented and treated me like first class. They only… had 1 donut hole left by 9:20am- what gives? :)Great Service!!
by tonykiwi on 11/21/2015I took my 2013 Ml350 in for service . The service advisor Brad Parker provided excellent customer service. They found the problem with my vehicle and it was all covered under my warranty. Thanks!Wasted an entire day!!!
by IdahoBuyer on 11/10/2015I found the car that I wanted to look at on the internet, and indicated online that I had an interest. Was contacted by salesman (Kevin B.) and set up a time to look at it. (We live in Idaho, were attending a professional meeting in San… Diego, and drove to Torrance to look at the car.) I explained to Kevin that I was supposed to pick up a colleague at the airport back in San Diego in mid-afternoon. We arrived at the dealership shortly before noon. Within thirty minutes (at most) we said we wanted the car. We completed the transaction six hours later!!! First, Kevin had to get Person A's approval, then it was Person B that also had to approve it (we were paying the stated price!!) Finally, after about five hours we were introduced to the F&I guy who we told at the outset that we had already wasted far too much time and we were not interested in buying anything else. Still, he spent 45 minutes with us trying to browbeat us into buying something, and we couldn't complete the sale without him signing off on everything! We had visited several dealerships in the San Diego area (many different brands) and we were warmly greeted at each, offered a bottle of water, shown a comfortable waiting room, etc. while we looked over and discussed their inventory. At this place, we were left sitting in the middle of their showroom on hard plastic chairs, (almost as if we were on display: "Look, this is what a couple of suckers look like!!") and finally got a bottle of water when we requested it. (Shortly before we left, I was wandering around the building and came upon the "real" waiting room, with comfortable seating, a TV, etc.) Kevin knew we hadn't had anything for lunch, but kept us hanging around the showroom ("it'll all be done any minute now") well into the dinner hour. He actually went out and got something to eat while we waited! Not a single item on the original terms was changed from the time we made the offer until the time the deal was closed six hours later. I believe that they were hoping to wear us down so we would collapse with the F&I guy and buy something. We kept getting the excuse that they were short on management so it was taking a long time to get things done. I can't believe that any organization could be this rude and inconsiderate by accident! I mean, the whole thing had to be planned in advance to abuse us. When we got to Idaho and tried to title it, nobody at the dealership seemed to have any idea about what had happened and how to get it done (although Kevin assured us that they did sales to out-of-state customers all the time). Fortunately, the Idaho DMV staff took it the extra time and effort required to get them the paperwork so we could get it registered and licensed. To his credit, I guess, Kevin was very friendly and kept in touch (without offering anything of sustenance). Real nice guy. But couldn't get anything done. He did, however, help get the paperwork done and to us so we could register the car in Idaho. To add insult to injury, they offered to pay for the first tank of gas I would buy when the car was delivered (to Idaho) since they couldn't fill it before shipping it. We contacted Kevin, sent him the receipt, he told us that it was being approved and we would get a check soon and....... you guessed it: Nada! I put off printing a review (this will be one of several I hope to be able to post in every place possible on the web) hoping we'd at least get the gas money. Since that hasn't come (we bought the car in January and sent the receipt in in early summer) figured I had nothing to lose. There is absolutely no way I would recommend this dealership to anyone, not even someone I disliked. The lack of service we received and the hassle they put us through was absolutely unexcusible.We strive to provide excellent service to our customers at Mercedes-Benz of South . If you'd like, please contact our General Manager at (310) 513-5300. We'd appreciate the chance to make your experience a positive one.
Exceptional service for me and my 350 E
by redheadscott on 09/21/2015updated 11/05/2015You can expect exceptional service and superior knowledge of your Mercedes Benz from Frank Perri. He knows how to get your Benz in and out of the shop efficiently and keeps you informed as it progresses through any required repairs or… services.Did what they said they would.
by service4486 on 09/03/2015updated 11/02/2015Prompt and accurate. The service people were polite and caring. They completed all they said they would.Great Sales Service at Mercedes-Benz of South Bay!
by bcampoblanco on 10/18/2015Went in to look at a new E350 for lease options. I met a friendly and great Sales Person Jin Cho who showed be the latest E-Class models and also showed me the LAST NEW 2015 in stock. It was fully loaded, discounted because it is the end… of the year is getting close. Jin set me and my son in law up for a test drive. Long story short, I fell in love with the car, had a friendly negotiation, leased it and drove it home in just over 2 hours. The car is awesome. So much smart convenience and incredible safety built into it. I am not a techie person but Jin spent the needed time to go through all the features in the car (SO MANY). I am so happy with my experience at Mercedes-Benz of South Bay and with my sales person Jin that helped me with this big decision. I will do business here again! See you on the open road!Thank you for your kind words! We sincerely thank you for your business and hope to continue serving you for many years to come.
My re-financing experience
by LATTES64 on 09/23/2015I leased my current E350, I just love my car, so much that I wanted to buy out my lease and re-finance. I worked with Jin Cho who made this experience quick and smooth! I also worked with Michael Rabe, who spoke so fast, I don't know… which was faster his speaking or typing. I wonder why it took me so long to be apart of the Mercedes Benz family.Thank you for your kind words! We always strive to provide personable and excellent customer service. Thank you again for the review!
Excellent Sales Experience at Mercedes-Benz of South Bay
by ryotejime on 09/15/2015Salesman, Derek Vasconcellos of Mercedes-Benz of South Bay, went the extra mile and found us a beautiful, low mileage pre-owned Mercedes-Benz GLK350 at a sister dealership in Valencia. He personally drove the car down for us to… purchase. Thank you Derek, and thank you Mercedes-Benz of South Bay for such a wonderful sales experience!Above and Beyond Service!
by katieshibata on 09/09/2015First and foremost, I would like to thank Alireza for going above and beyond what I would ever expect. Due to a emergency, I was unable to pick up my car after the service was complete. Within a few hours, Alireza kindly drove my car to my… home to drop it off (as another employee at Mercedes picked him up and brought him back). Not only did this extra help immensely help me during a stressful time, Alireza did this without any reservation as well as a smile on his face. It really is the extra details that go above and beyond . Excellent customer service- I highly recommend Mercedes South Bay for the service they provide to their customers.Recall Service
by QuettaD on 09/09/2015Scott (Service Manager) was great. He gave me recommendations for my upcoming car service and my recall service was taken care of. I waited for my car instead of taking the shuttle back home and the wait time was less than promised time.… Great job!!Engineering
by NelsonTam on 08/31/2015Service was excellent overall with our service advisor Paul Buntukampol. we really appreciate it. Thank you.excellent service and follow through
by Chiassoso on 08/28/2015Brad Parker provide excellent service and kept me informed each step of the wayFantastic car buying experience
by Edgar6573 on 08/04/2015Morris Palmore is a sales superstar and was with us every step is the sales process. We've got a super deal on a CPO GL450. Morris and Angela(finance) made the process of buying our car very smooth and pleasant. Morris stays in contact… after sales to make sure that all out questions and concerns are taken care off. We were buying the car remotely and I highly recommend SouthBay MB for any locals or internet shoppers.We are happy you found us so helpful! Feel free to stop by if you need any assistance in the future!
New GLA250 purchase
by HappyGLA250 on 07/20/2015Mercedes-Benz of South Bay took their time to find a vehicle to fit my exact requirements, and color/option choices. Everyone I dealt with at the dealership made themselves very available for questions at all times, so there was never a… time I felt like I couldn't get through to them.
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About our dealership
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
What sets us apart
Through DRV PNK, we continue to raise millions to support cancer research and treatment. Every AutoNation Pink Plate on the road helps put our fight against cancer on full display.
We offer a wide range of finance or lease programs with a menu that makes financing with us clear & simple.
We’ll buy your car and give you a check that you can deposit the same day. Get a certified offer for your vehicle, guaranteed for 7 days or 500 miles at any of our locations, even if you don’t buy a car from us.
We use an EPA-approved disinfectant to sanitize every vehicle we sell. Plus, we offer store-to-door-delivery for a safer shopping experience.
Our pre-owned vehicles are priced just right. Every 1Price Pre-Owned Vehicle is backed by a 5-day or 250-mile (whichever comes first) Money-Back Guarantee and a CARFAX™ Vehicle History Report.
Amenities
- Complimentary Coffee
- Complimentary WiFi
Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
by Theo Sanders on 07/23/2025