Customer Reviews of Mercedes-Benz of South Bay
Review type:
Love this place
Great Experience in a Challenging Time
by Happy Buyer on 11/17/2020I needed to get an SUV and was looking at several brands. With Covid, inventory everywhere has been tight and my search went on for months. Emily Anderson at Mercedes Benz of South Bay did an excellent job keeping me up to speed with new… inventory and we eventually made a deal. Very happy.Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.
Recall service
by Michele on 10/26/2020Great service , very accommodating! Thank you!Thank you for taking the time to let us know how we did, Michele. We hope you have a great day!
Above and beyond
by Justin S on 10/04/2020Took my 2014 E350 in for an air conditioning issue. Was assigned Brad Parker as my service advisor. Brad went above and beyond and ordered a multipoint inspection which uncovered a few other significant issues that needed repair. I’m glad… he was thinking of the car as a whole rather then just focusing on one item. Everything got handled smoothly under warranty. Much appreciated !Justin, it is great to read such wonderful comments about your recent experience with us! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Great service, please get rid of the plastic water bottles
by Mike on 10/02/2020Had a great experience at Mercedes Benz, no complaints with customer service. This may seem off-topic, I hope they consider getting rid of the tiny individual sized plastic water bottles they offer to customers and employees. Plastic is… extremely damaging to the environment, and almost always ends up in landfill. I was bothered to see their employees drinking out of these bottles - i wish they would install a water filter instead, and people can bring in reusables. We must do all we can to help the environment, and this is such an easy thing to fix.Hello, thank you for taking the time to let us know how we can improve your experience. Your satisfaction is important to us, so we sincerely appreciate the feedback. If you ever need anything else, please feel free to give us a call or stop by.
Not organized and not honor the edmunds deal
by KP on 09/26/2020I was looking for glc lease and found good deal on southbay benz. I submitted my info and received one of sales persons. Due to work hour, i set 6pm appointment on Friday and he agreed that. So i went there and tried to meet him based on… email conv and phone convo,Luke. I waited over 20min to meet him and came to me there is no appointments. Wow. Why i went there for no appointment. Anyhow, assigned Mina who explained and helped alot during test drive. Ok. I can take till this. After test driving, they gave an offer which is much higher than what I received thru edmunds. So I showed the numbers on the edmunds and they said they can’t do business with this price. I do not know it is from southbay benz, Benz finance, or edmunds. I decided not to have a biz with them and left. They are not ready to do a truthful business and I disappointed. I do not recommend this dealer. If you are willing to do, please be prepare carefully.Hi, we appreciate you taking the time to respond. The staff at Mercedes-Benz of South Bay take our reviews very seriously. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (310) 513-5300 to discuss what we can do to help.
Ms Asjian
by Peeku13 on 09/11/2020The service guy Paul B. is the best. The people walking around have no clue and not helpful.Hello, thank you for taking the time to leave us feedback. Please do come back and see us so we can earn all five of those stars.
Routine Service
by oldster on 09/04/2020My representative was very knowledgeable and helpful. He even got my car washed for me.We appreciate you taking the time to leave us a response, Oldster! If you need more help, our team is available to talk -- safe travels!
Great service
by gisaac23 on 08/13/2020I went to the dealership to lease the new 2020 A220, as a consumer I felt welcomed, I was greeted by everyone in the dealership, for the sales person. He was friendly, he had A big knowledge about the car, he offered Different financial… solutions to meet my needs, the offer was affordable to me, I singed the contract, and the sales person walked me through all the features in the car, and made sure to get answers for all the questions I had.Great service
by Currahee1 on 08/11/2020Took my car in for Service A....Frank was the service rep. He arranged for a loaner car and was totally into customer service. Best I have ever had at South BayMr Hayes
by memyselfandI on 07/02/2020This Gentlemen showed the best salesmanship I've seen in a long time. He very knowledgeable about his skills and profession at This Dealership. Mr. Hayes is definitely an asset to your business.Memyselfandi, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of South Bay! Feel free to stop by if you ever need any more help.
First Class Service
by JGraceF on 06/08/2020I brought my new GLS in to replace an interior part and to upgrade software. I did not have an appointment but they did the service and I received a loaner.MBENZ GLE brake pads
by Estavillo on 10/09/2019My MBEnZ GLE is 2018 with 22000 plus mileage. I went for service due to a noise when breaking. There was no warning light noted on my dashboard. I brought it to MBEnZ SB to check (dashboard warning light for service or for anything was not… on dashboard). The break pads are worn out and metal to metal. This is factory defect. My expectation of MBEnZ brake pads are longer than that. I have to pay for the parts to replace a worn out metal to metal brake pad in less than 2 years and 22000 mileage. Quality improvement is needed on MBEnZ break pads!!!Hello, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (888) 272-8116 to discuss what we can do to help.
Hello, we regret your experience with us here, but are glad you brought this to our attention. Please call our General Manager at (888) 272-8116 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
Great
by Sunshine675 on 06/27/2019I was having problems with my transmission jerking in 3rd gear. I made an appointment with Torrance Mercedes and was given a loaner. I was given an estimate on when I would hear from them and it was pretty accurate. I was contacted in a… couple days and was told my auxiliary pump went out and was given an estimated time my vehicle would be ready. The problem was fixed and at my promised time. The staff was very professional and provided the up most customer satisfaction. Thank you for making my experience smooth. Thank God for extended warranties!!!!!We're very happy to have provided you with such a positive experience! Thanks again for taking the time to leave us this information about your recent visit. Take care!
Fast and friendly
by Jimmattor on 06/24/2019I called to make an appoints and was informed about the process Took the car in and got a ride home Car was ready when promised They checked everything, put air in the tires, a new battery in the key and washed the car all for no charge!We're very happy to have provided you with such a positive experience! Thanks again for taking the time to leave us this information about your recent visit. Take care!
Excellent Dealer!
by New Mercedes on 06/11/2019I wanted to take the time to express my gratitude to James Hang for making something that is usually such a stressful experience into a comfortable one. Mr. Hwang went above and beyond in his customer service. Not only did he make me feel… comfortable and informed, but he also made my parents comfortable too. He was extremely professional in his demeanor and I will definitely be recommending him to friends and family interested in a great car-buying experience.Great Experience
by Mrscungil on 04/02/2019The salesman, Mr Colin Flores was extremely knowledgeable and very professional. He made the car buying experience pleasurable.service
by autonation on 01/31/2019excellent and fast serviceAwesome
by Brian G on 01/03/2019updated 01/11/2019I got a car and the sales team was so friendly and did thier best to meet my target price.Great Service
by Nando19 on 12/12/2018I was very satisfied with the service.potential Industries
by tony Fan on 12/12/2018it has been a great pleasure to deal with Aaron Rice. professional, honesty, he is the best
Mercedes-Benz C-Class
Mercedes-Benz GLC-Class
Mercedes-Benz GLE-Class
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
by Theo Sanders on 07/23/2025