Martin Chevrolet
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Customer Reviews of Martin Chevrolet
Review type:
Stress free car purchase
by AlvaroC on 05/28/2025
Process was stress free and what I expected from Aaron Lear at Martin Chevrolet and Costco auto program
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The following reviews are more than two years old. They are not included in the overall rating.
17 reviews
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Same old inferior stuff
by hotrod4me on 11/14/2007Big lies from sales persons (2), 117 point Certified Inspection yet I find 6 obvious problems, one a hanging left side exhaust returned for fix along with other items, week later falls lose again, took vette to muffler shop guy re-seated a… bolt, fine ever since, they did nothing to the Corvette but let an [violative content deleted] ruin the paint with swirls and scratches which IS ALL they did to put car onto lot. First oil change, oil drops everywhere but better yet scratches thru clear coat over 12 inches from yet another unmanaged oil change guy dragging the air hose over the car to put mis-matched air pressure in tires. Stupid is as stupid does !!!! This dealership lacks procedures, training and corrective actions.When I asked sales if the cold air set up was a stock item they did not know, which if you don`t even know that much, why are you selling Corvettes? Agree with most other Vette owners, Vettes should be sold and serviced thru Cadillac dealerships. My confidence to have my Vette serviced without sustaing damage is minimal, at best.excellent sales
by billingsley on 09/01/2007My wife and I have bought 2 Chevy's from Martin. The salesman we have dealt with over the years is George Tasker. He is a no nonsense person. We go in and tell him what we want, and he gives us the vehicle at $300 over invoice. Plus,… any questions we have he tells us. There's no pressure to buy that day, if we're not ready. I would highly recommend Martin if you live in the L.A. area. It's still a family owned dealership. Not one of the stores owned by a huge conglomerate.Service Commendation
by kwrhodes on 08/20/2007I have been to many dealerships in my lifetime, but I have yet to find one with the professionalism and expertise that is exhibited by Martin Chevrolet. From sales to service, no dealership has EVER shown the desire to satisfy the customer… that I have seen. I am on my 7th vehicle and I hope to purchase many more and continue to have them serviced at Martin Chevrolet. Keep up the great work!So Bad, So Bad
by townhome on 08/09/2007To make a long story short, my service advisor called me about two weeks after my visit and literally yelled at me because I did not fill out the survey with the highest possible ratings. I have never been actually yelled at by a customer… service person, especially one who is telling me "I told you how to fill out the survey! Why didn't you mark 'excellent'? We talked about that!" Absoultely the worst experience with any type of customer service in my life.Completely disgusted! Unethical billing!
by seperr on 05/25/2013updated 08/05/2025This is the worst business in the South Bay!! Since buying our car in 2009, we have had issue after issue with it and been faced with nothing but rudeness and total incompetence when bringing in it for repairs!! To add insult to injury,… they tout themselves as a friendly/family oriented business and my experience with them has been very dishonest and unfair! This morning was the last straw when given an invoice for a new transmission on a 2007 GMC Yukon with only 70,000 miles on it with "NO CHARGE" next to all parts and labor and a total of over $800 as the balance. When asked what the $800 covered, the less than helpful lady behind the counter rolled her eyes and took out a second invoice (the dealer's copy) with charges on it and no explanation on why there were 2 versions of our settlement. When we asked the service representative to give us a breakdown of charges, he merely wrote on a scrap of paper and his number wasn't even close to the figures we were shown on the secret "dealer" invoice. We asked him to explain and he said taxes.....hmmmm we calculated with tax at that point and it was still off!! We brought this to his attention and his response......"we use a GMC calculator". I had no idea GMC has their own mathematical equations! We spoke to GMC directly and they offered to cover 80% of the charge and when we asked this dealer about their portion, they merely responded with we did everything we could. We immediately called GMC again directly and they have NO RECORD of our repairs........save yourself time and money and stay away!! They not only lack customer service skills but are downright offensive when spoken to. The manager of operations insulted us on a personal level and the ladies behind the counter and their whispering/eye rolling/and loud gasps for air were just TACKY!!! STAY AWAY!!!New 2013 Volt
by brian2013 on 12/26/2012updated 08/05/2025The Internet Sales Manager Elizabeth made this purchase uncomplicated and enjoyable. I would highly recomend contacting her for your next purchase.
About our dealership
Amenities
- Complimentary Coffee
- Television
- Vending Machines
- After Hours Drop-Off
- Customer Lounge Area
We appreciate your positive review about your recent experience with us! We sincerely value your business and look forward to your next visit!
by Chole Yates on 07/07/2025