DCH Toyota of Torrance
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Customer Reviews of DCH Toyota of Torrance
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The following reviews are more than two years old. They are not included in the overall rating.
98 reviews
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Mahalo-Phil Velderrain
by kiyuna on 04/19/2011updated 08/04/2025I am a senior citizen. In all my years of purchasing vehicles this was the most hassale free, stress free transaction i've experienced. Thanks to Phil Velderrain. He came through like a gentelman of his word. I would certainly recommend… this dealership to my friends and relatives. Tom Kiyuna-a very happy Tacomo TRD pick-up truck ownerVery Good
by bruna on 04/26/2011updated 08/04/2025My husband and I bought a SUV car at Torrance Toyota with the greatest guy called Julian Fernando. He was great for us. Everything ran very well and we are very happy with our car! Thanks Toyota. thanks Julian, you are awesome!Excellent Job
by heyk2890 on 04/27/2011updated 08/04/2025I bought my car here about 2 years from Christine Geiger and I received a very welcoming service from her. She was so nice and helpful with getting me the car I wanted. I would definitely go back to buy another car from this dealership.Able to spend time w/sister-in-law from Mexico
by takayama on 05/05/2011updated 08/04/2025I just want to say "thank you" to Alice who took care of my Prius which had tire problem(stuck big crew). I explained her I have to pick up my sister-in-law at LAX and take care of her 3 days using my car Prius. If my car is not ready then… I have big troubles. Attitude of Alice is a great customer 1st. minded manners, quick and intelligent responses to my car problem. Thanks for Alice, I could do everything with my sister-in-law while she stayed with me. I strongly recommend all my friends who have Toyota to Torrance DCH Toyota. Thank you, Alice.AWESOME HUDSON LEE
by wnguyen on 04/07/2011updated 08/04/2025I had been shopping around for more than 5 auto dealerships in Orange County & Long Beach before stopping at DCH Torrance. HUDSON LEE was the one who helped me have my first car. I used to think that I might never get my first car this year… because all of the dealerships I had been to kept making me frustrating. They tried to take as much $$ from me as possible by giving me a high monthly payment, or a long term payment etc. It wasn't like that when I came to DCH Torrance. Hudson Lee is very professional and courteous before and after the sale. He suggested which car I should buy for my need by comparing, & explaining the advantages of each kind of car. Finally, I decided to buy a brand new Corolla LE '11. He made sure that I knew how to use all the options in the car, and kept telling me that never hesitate to call him whenever I have problems, questions about the car. The deal process was very fast because Mr. Lee really tried hard to match my financial need from the very first shot which was unbelievable. Because at other dealerships I even spent 4-5hours there but never got to anything. Mr. Yamasaki is a nice guy too. He suggested me to a check out a good insurance company so that I could have a low quote for my car. Thanks a lot Mr. Lee and Mr. Yamasaki. Working with you guys was very easy, helpful, and worthy. WnguyenExcellent Customer Service
by jon104 on 04/28/2011updated 08/04/2025I cannot say enough about the salesman Sam. Lets put it this way, I have never had a car buying experience be so AWESOME until I met Sam at DCH Toyota. Sam exceeded all my expectations, he got me the right car, the right price, and he did… it all with a smile. Sam truly knows to put the customer first and is a model for outstanding customer service. Thanks again SAM!Great Service from Christine Geiger
by jjm24 on 05/01/2011updated 08/04/2025We recently bought a Toyota Rav from Christine Geiger the Fleet Manager at Torrance Toyota. We had some specific requirements and she was very helpful in finding the car that could fit our needs and budget. The overall experience was great… and we would definitely work with Christine again and recommend her and Torrance Toyota.COME VISIT RUBY AT TORRANCE TOYOTA
by everinbloom on 05/02/2011updated 08/04/2025We brought our Camry in for a scheduled maintenance on our vehicle. She greeted us with a smile and was genuinely friendly, which we appreciated. The rest of the visit went smoothly including when our car would be ready. There are still… nice people and you will find that with Ruby and Torrance Toyota. Thanks!Trust
by greg156 on 05/12/2011updated 08/04/2025When I Bought my Solara in 05 I knew then I'd be well taken care of by this Dealership from sales to service ! and I haven't been let down, Brian Yoshida is dedicated to his job and performs it well, he is an outstanding service manager he… treats you like a friend,I'm proud to say so to ... whoa !!SO LUCKY TO HAVE FOUND THIS DEALER!
by soccermom888 on 04/28/2011updated 08/04/2025I recently moved from another state and was searching for a new dealership to service my Toyota. I called Torrance Toyota and spoke to Alice. She walked me through the entire process and made me feel very comfortable. I was very impressed… with the helpful and friendly staff I met during my visit. I'm definitely making Torrance Toyota my new home for my car.Great experience!
by hayifoundrock on 04/06/2011updated 08/04/2025Thank you for eye openning new experiance of car buying its totally different then any other deal i used had once more thank you mr sang lee, korean fleet and internet managers in dch toyota !!!!!Sam Killebrew
by croforpeace on 04/23/2011updated 08/04/2025I was looking for a car that I could honestly afford. I have purchased two cars from different dealerships. One thing that I always remembered was the sales person. I received many responses to my internet inquiry, but I chose to respond to… Mr. Killebrew because he sounded as if he had experience in the car sales arena. In fact I wanted a salesperson that was seasoned and older because I felt like one with those characteristics would be honest and straightforward with me. I was able to tell Mr. Killebrew my requirements and he actually listened. I appreciated that I didn't have to go through the lot looking at cars I knew realisticlly I could not afford. However, the one quality I really, really liked was Mr. Killebrew ability to relate to me on a humanistic level. He had a spiritual quality that I was attracted to and recognized through his phone skills. For me that was more important than anything else. I liked him right off as a person and really wanted to do business with him because I wanted to be a blessing for him, as well as he being a blessing to me. It is amazing how I was led to Mr. Killebrew. I really didn't think I could get a car, old, new or anything. I truly believe that this transaction took place because it was ordained. I hope you share this with Mr. Killebrew. Thank you so very much for your concern for me as a human being and for my son. Not many people have that gift and he truly does. I pray he receives the many gifts that are in store for him. DCH of Torrance is really blessed to have a sales person with such qualities as Mr. Killebrew.Great Buying Experience
by pantunesneto on 04/22/2011updated 08/04/2025The purchase process was very quick. I bought a new Highlander SE this April/11 and PHIL VELDERRAIN made our experience really great. He was not pushy at all, he respected us as consumers especially as I was at the dealership with my wife… and 6-month old baby. Phil worked a competitive offer for us also on our trade-in and worked through the purchase process very quickly. He carefully explained the features of our new car and even configured the car Bluetooth for our 2 phones. Overall Phil made our purchase an enjoyable experience and made us feel very good as a costumers!!!HATE TOYOTA TORRENCE, NEVER GO THERE!
by duckpeople on 05/21/2012updated 08/04/2025ABOSULTELY HATE THIS PLACE! Mark and your assistant Alex! YOU ARE BOTH [non-permissible content removed]!!! YOU lured us into the store with a false advertisement on the vehile at a very competitive price. Knowing that we lived far, Mark… you the black-hearted manager even suggested us to travel there fast, saying only "several" of cars on special were left, and promised our 0% interest. It turned out that there was only ONE bloody car with scratches on sale and the car has gone. He then tried to trap us with some outrageous deals with high price and interest rate... You also promised MANY camrys, one honest salesperson told us there was only one and in bad condition. NEVER BELIEVE IN THEM! ALEX you are evil too, knowing we took a taxi there costing 150 dollars. We asked to see you to verify what you promised, you are afraid to turn out. Where is your conscience? You just try to lure us there and rip us off. WE HATE THIS EXPERIENCE and would discourage anyone to go there. THEY ARE [non-permissible content removed], SHAME ON THEM. Because you are SO DISHONEST AND CHEAP. [non-permissible content removed].Very happy with purchasing 2012 Camry LE
by dan1005 on 05/28/2012updated 08/04/2025Dealership gave us best deal $19488 before TTL. Not eligible for college rebate. Toyota MSRP sticker was $24025 with powerseat and carpet options. Salesman, manager, and finance people were very easy to deal with. I wish this dealership… will always be successful and stay in good business so our friends and relatives can continue to buy here in the future.If all things were equal, I would have purchased from DCH
by iikagen on 12/15/2011updated 08/04/2025After being rejected by South Bay Toyota, I used Edmunds to send a notice to all the other local dealers to see if they would match the offer. DCH tried but could not. Highly recommend working with Jared as he really tried hard... no games… with him. He shared everything and was very sincere. I almost feel guilty not buying from him. If all the prices were the same, I would have purchased from Jared as I know he proved to be very sincere and honest during my dealings with him but just couldn't get close enough to my target. Ended up going with Power Toyota and if your crazy enough wanting to read why, read my review I post there...Great experience
by SoCalPastor on 04/21/2013updated 08/04/2025The salesman was prompt, very friendly and attentive to our needs. The experience was very personal and we were made to feel comfortable and even spoiled. I would recommend this dealership, especially the AAA connection.Very Happy family
by Wendell888 on 08/01/2013updated 08/04/2025We enjoyed the remodeled showroom. We were given a chance to test drive any truck we wanted. My wife found a Baja Toyota Tacoma and loved it so much she was ready to buy. I was on a time crunch for work so we had to leave but the sales… staff did a fantastic job of allowing us to come back the next day to finish our paperwork. We really enjoyed how flexible the staff was. As we traded in our van for our new truck our youngest son cried when he had to say goodbye and I appreciated the extra time we had in order to help him transition to the new one.Thank you for the compliments on our new showroom as well as our staff. We are pleased that we were able to work with you schedule and we hope your son enjoys the new truck! Thank you for your business and we hope to see you again soon. -Barry Magnus, VP of Operations
Yelp vs. Edmunds, who to believe?
by tl92647 on 11/06/2012updated 08/04/2025I'm really puzzled between the discrepancy between Yelp's reviews (2 stars, 47 reviews, comparing to here (5 stars, 46 reviews)? Well, here's my experience with DCH Toyota of Torrance... Negotiated a deal on the phone with saleslady for a… 2012 Prius Two (blizzard pearl), confirmed everything down to the last penny and screened out all other hidden add-ons, was told she already checked with manager and got approval for the deal, just need to go down and sign & pay for the car. Told me to work with another salesman since she won't be there. Ok, told to arrange for appointment, got there on time, waited for 15 min. and finally the guy show up and said he's busy and match us with another salesguy. Told him we already negotiated for the car and started paperwork. Guy acted puzzled and do the usual "check with manager" routines and made us waited a long time, finally told me deal is no good anymore, but then quickly changed his mind and said they can still match the promised price... oh, but wait... there's the extra $495 for the alarm, $89 for wheel lock, $795 for Xylon coating, $95 for door guard and they are all pre-installed and can not remove on ALL cars in stock that matched our selection (pure & simple BS). I thought their tactic is quite primitive, they can be more creative than that. Manager there is [non-permissible content removed], all he can do is apologize every 10 seconds during our conversation and blame it on "salesman's mistake". I'm happy for those who end up with positive experience here but for me the bottom line is to STAY AWAY from this dealership (lesson learned) !!Thank you for providing us with your feedback. We also saw your review on Yelp and sent you a message asking you to please call us so that we can further discuss your situation and hopefully improve your experience with our dealership. We always try to provide the best customer service and we never want anyone to leave our dealership feeling dissatisfied with their experience. If you would like to discuss the details of your situation feel free to give me a call at (848) 448-4726. Barry Magnus VP Operations
Didn't have such a horrible time, though it did take about 4 hours to get out of there. Bottom line, don't stand for all of the dealer installed options. Just because they put it on doesn't mean you have to buy it. Ask for a bare care in the stock room, or wait for it to come in. Alarm => $200, Wheel locks => 39.95, Xylon coating => don't need, Door guard => $20 max at pep boys. "Prestine, and untouched" is what you want." Don't stand for the extra stuff. You can always go somewhere else.
Excellent service
by dpeterscog on 09/10/2013updated 08/04/2025We found DCH Torrance Toyota to be everything we expected of a good dealer. The sales people did not pressure us, they went out of their way to find us the car we wanted, and they negotiated a good price with integrity. We love our car and… the service we received.Thank you for the 5 star review. We are glad that our staff was able to find exactly what you were looking for and treated you with respect during the process. We appreciate the feedback and we hope to work with you again in the future!-Chris Hunter, General Manager
About our dealership
Thank you for the recommendation! It is great to hear that you were comfortable and happy with your car buying experience.
by toyotatorrance on 04/23/2013