South Bay Lexus
Customer Reviews of South Bay Lexus
Review type:
Great customer service
Right on it~
by A Gardner on 07/30/2025My service counselor was right on my issue and had no qualms about working with my third party insurance to work on my car detail and replacing the lift gate mechanism then doing a 75,000 mile check up. He was a joy to work with and I will… ask for him on all future visits. The detail on the inside and outside of the car was well done and all service was perfect.We’re happy to hear you enjoyed working with our team! Thank you for choosing South Bay Lexus Torrance and for sharing your experience. We hope to see you again down the road!
Thank you! Vanessa
by June Wang on 07/30/2025Service advisor, Vanessa Filorio helped us above and beyond …June, thank you for sharing a positive review of Vanessa and South Bay Lexus Torrance!
Great customer service
by JM on 07/28/2025Tim Miller was great at explaining everything I needed to know about my new car. I’m very satisfied with the customer service he and this dealership provided. Thank you again.We hope you enjoy every new mile in your car! Thank you for choosing South Bay Lexus and for sharing your experience with Tim! See you next time!
From drop off to drive off flawless
by SS on 07/27/2025South Bay lexus and the entire service department have been way above my level of expectations and have definitely given me luxury experience each and every encounter from the moment I purchased my vehicle with them and all of my services… in between. Needless to say I am one happy customer and will go nowhere else for my vehicle or service needs because they treat me like family not like another bank account walking through the door. Thank you all once again.Thank you for the wonderful feedback! We are very pleased to hear that our team has consistently gone above and beyond for you here at South Bay Lexus Torrance. We look forward to your continued business. See you next time!
Great First-Time Experience
by Larry on 07/27/2025Their customer service was excellent. Very well-run with knowledgeable and personable staff.Larry, thanks so much for the 5-star review of South Bay Lexus Torrance!
Outstanding Service
by Liza Matutin on 07/22/2025I have been with Lexus since I first purchased my car 2016. My advisor, Fernando Chavez is a wonderful and excellent advisor. He goes above and beyond when dealing with clients. He is professional and always willing to help. For this… reason, I continue to service my car at South Bay Lexus!Hi Liza, thank you so much for your kind words about Fernando! We're grateful for your continued trust in South Bay Lexus Torrance!
Fabulous service!
by Skipper on 07/19/2025The service department and staff are excellent! They provide updates and videos of the service.Thank you for giving South Bay Lexus Torrance your business and your positive review!
Excellent Service
by Richard W on 07/16/2025I have 4 Lexus cars and take all in for service at South Bay Lexus. My experience has always been excellent with timely updates. Now my go to service advisor is Brian who takes the time to explain everything and has a great personality that… makes it easy to chat and discuss.Thank you for your continued confidence in Brian and the South Bay Lexus team! We appreciate your business and look forward to welcoming you back next time. Take care!
Dependable Service
by Stan on 07/16/2025Had oil change & tire rotation on L/Certified vehicle. Although it was routine, customer service was great. I sat in the comfortable waiting area until it was completed.Thank you for sharing your kind review, Stan! We appreciate your business and we hope to welcome you back to South Bay Lexus in the future. Have a great day!
Awesome
by Imelda on 07/12/2025Straightforward, very professional and the process was quick!Thanks for the awesome review, Imelda! Our team at South Bay Lexus wishes you happy miles ahead.
Quick and Easy
by SP on 07/10/2025There’s a large number of employees who are working and ready to work on making your car service easy and ready in a timely manner! Always updating you on how your car is doing!We are delighted that our team was so attentive in their care and communication. Thank you for choosing South Bay Lexus Torrance from all of us!
Super star service
by Miriam Mendez on 07/13/2025I had a great experience purchasing my new Lexus from South Bay Lexus. My sales representative, Enrique Carvajal, was excellent and extremely knowledgeable of every Lexus model. He made this experience stress free and a very pleasant… purchase. He took his time to offer information and guide me on deciding which model would be best for my lifestyle needs. He was kind, friendly, and professional. He definitely gave me a 5 star treatment. I will definitely recommend Enrique to my family and friends.Miriam, thank you for choosing South Bay Lexus and for sharing your great review of Enrique! We are happy to hear that he took such great care of you during the car-buying process and we hope to welcome you back again down the road. Have a great day!
The worst Dealership to buy a Lexus.
by Eddie on 07/12/2025Is the worst Dealership. They sell the vehicles in terrible conditionEddie, thanks for reaching out to us. We work hard to provide each of our clients with the best experience, but it sounds like we really let you down. If you are willing, we would like to try and turn your experience around. When you have a chance, please reach out, and we will do our best to make things right. Thank you, Johnny Hong - General Sales Manager - 424-203-7208
You guys are awesome
by Johnnie Gee on 07/12/2025Tim, I want to thank you for being so efficient on sending me the photos that I need in order to make my decision. Jack, thank you for being so awesome as a sales person! I would buy from you anytime. You made me feel warm the moment I… walked through the door. You knew that I was an experience buyer, and you sent out to accommodate. Thank you so much.Johnnie, it means a lot to hear that Tim, Jack, and the team welcomed you to South Bay Lexus and made the purchase process so positive! Thank you for giving us your business and great feedback. Safe travels ahead!
Nokia Tashita Delivered!!
by Rick Ruelas on 07/12/2025Lexus of South Bay was an awesome experience when it came to buy our new GX 550. Nokia Tashita made the whole process of buying out new car very simple and pleasant. He helped us get the car we wanted and delivered excellence. We are very… satisfied with the whole transaction and have no complaints whatsoever. If you’re in the market for a new Lexus don’t hesitate to visit South Bay Lexus and ask for Nokia.Rick, thank you for sharing your great feedback about Nokia! We appreciate your business, and we hope to see you again at South Bay Lexus. Safe travels until then!
Herby & Staff awesome!
by Maureen C on 07/12/2025For my 6 month service I received excellent customer care from Herby at south bay Lexus. The appointment was on time and I received a call as soon as the service was completed. Everyone on staff was very welcoming, cordial and efficient.… Herby was also excellent at communicating with me. Highly recommend!It is wonderful to read this positive feedback, Maureen! Thank you for choosing South Bay Lexus Torrance and for highlighting Herby's great work.
Quick, honest without recommending unneeded extra services.
by Brian S on 07/12/2025My service advisor is thorough and explains everything and is very courteous. I know that when I go in for service the things that are recommended are what the car needs. I trust them. I like the text and e-mail video inspection of the… car from my service technician that shows me what condition the car is in and if there are other service recommendations. There is a follow-up call from my service advisor that includes an explanation of what is needed and why and allows me to discuss my options and make an informed decision with no pressure. The dealership is always sparkling clean and comfortable with friendly staff. I appreciate the offering of refreshments while I wait. The loaner vehicle is a bonus and helpful so that I can go on with my day. I have never had a negative experience at South Bay Lexus.Brian, it's gratifying to know we have your trust and your confidence in our work! We are thrilled that you enjoy working with our team and we look forward to welcoming you back for years to come. Thank you for your business and for your fantastic review of South Bay Lexus Torrance!
First Service
by Linda on 07/12/2025South Bay Lexus is a class act, from sales to service. Our first service for our is350 was a very good experience. The service team was professional and thorough.Linda, thank you for sharing your feedback about our team! We are happy to have you among the South Bay Lexus Torrance customers.
Great Service
by Lorenzo on 07/11/2025Cisco Yap was my service manager and the experience was great. He gave me a loaner car at no charge while my car was being serviced. Communication was good. Recommend both South Bay Lexus and Cisco.Lorenzo, thank you for sharing your positive feedback about Cisco and our team! We appreciate your business and we hope to welcome you back to South Bay Lexus next time.
Exceptional Lexus Service
by Cheryl Steffler on 07/11/2025The service at South Bay Lexus has always been a great experience for me. I can drop off my car at anytime that is convenient for me and they send a complete video of all of the items that are being checked. Everything so far for me has… just been regular service maintenance and it has been completed in a timely manner. I have been very happy with the service I receive and the interaction with the Service Agent.Cheryl, we are thrilled that you have always been so well taken care of by our team. Thank you for choosing South Bay Lexus Torrance and for sharing your great review!
He took very good care of me and made my experience seamless
by Regina winfree on 07/05/2025Excellent service and very nice people . Christian made the car sales experience enjoyableRegina, thanks for haring your kind words about CHristian and our team here at South Bay Lexus! We'll be sure to pass along your praises, and we hope to see you nexxt time!
We appreciate you taking the time today to visit our website. Our goal is to give you an interactive tour of our new and used inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing.
At our dealership, we have devoted ourselves to helping and serving our customers to the best of our ability. We believe the cars we offer are the highest quality and ideal for your life needs. We understand that you rely on our website for accurate information, and it is our pledge to deliver you relevant, correct, and abundant content.
Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer all inquiries in a timely fashion. We look forward to doing business with you!
- Complimentary Loaner Cars
- Complimentary Coffee
- Cable Television
- Customer Lounge Area
- After Hours Drop-Off
- English
- Chinese
- Spanish
We hope you enjoy every new mile in your car! Thank you for choosing South Bay Lexus and for sharing your experience with Tim! See you next time!
by South Bay Lexus on 07/29/2025