Customer Reviews of Mercedes-Benz of South Bay
Review type:
Love this place
by Tricey on 07/20/2025My sales executives were Julian and Yanni I enjoyed my overall experience at this dealership, very courteous pleasant and knowledgeable. When buying another car this is the place I will always come back pleasant experience . I will refer my… colleagues ,friends and relativesGreat service
by Limbrick on 07/13/2025Julian and Yanni were great. Test drove the vehicle and had everything explained In detail. Financing and pricing was very honest. No pressure at all! I enjoyed my first experience at South Bay Mercedes auto nation.Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Honored the online discount!
by PamelaRDH on 07/07/2025I recently purchased a new car from Mercedes-Benz, and I couldn't be happier with my experience! From the moment I arrived, Julian was incredibly knowledgeable about the various options and features available in the SUV I was interested in.… He took the time to listen to my needs and preferences, guiding me through the selection process with patience and expertise. Once I knew the color inside and out that I wanted, he walked around the lot for me to find the perfect SUV. What stood out the most was how Julian and Yanni truly went to bat for me to ensure I got the price I wanted. Their dedication to customer satisfaction was evident, and it made a significant difference in my purchasing experience. I felt valued and respected throughout the entire process. Overall, I highly recommend visiting Mercedes-Benz of South Bay if you're in the market for a new car. Thank you, Julian and Yanni, for making this such a positive experience! I'm absolutely thrilled with my new GLC 350e Hybrid.Hello, we're happy to hear you had such a positive experience with our team! Thanks for the recommendation, and have an amazing day!
Excellent experience
by Heather V on 07/03/2025Excellent experience purchasing my AMG EQE SUV. Everyone was super helpful, professional and friendly. I was immediately set up with a service advisor contact I can text with any questions. Sales person was great and responsive. Overall… highly recommend.We are pleased to hear you had such a positive experience with us, Heather! We appreciate your recommendation of Mercedes-Benz of South Bay and we hope to be of service again in the future.
I got the car i wanted.
by shawn m on 06/20/2025Outstanding... I was on the internet and saw a great deal at Mercedes Benz of SouthBay. I went down there to see if it was true, and it was. Ioanni Savvas in Internet sales is the best, honest with what i needed, helpful with the tech and… i got the car i wanted for great price. Tom Hulahan in finance was excellent and straight forward with the numbers, made the process quick and easy. Everyone else was great too at Mercedes Benz of SouthBay. First class...Hello Shawn, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
New Mercedes at South Bay Mercedes Benz
by Anne Irvin on 05/08/2025Keith Cambra was excellent and available on Sunday. Keith is really straight forward and was really patient. Got an amazing deal. Thank you.Hi Anne, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of South Bay. If you ever need help, just give us a call. Happy motoring!
Accommodating Team
by Nansi R on 04/23/2025I shopped around and went to several dealerships to see who would give me the most for my trade in. When I did an inquiry with auto nation, I got quoted a bit higher than other places. To my surprise, they honored it. I spoke to Julian on… the phone the day before coming in and felt very comfortable. I came in and was greeted by Yanni. Yanni is in fact who helped me test drive several cars. Some that were even in another lot. He was extremely patient. At no point did I feel they were pushy. This is something that I’m weary of since I’m a female and come in myself. Julian showed up after and he felt like a long lost uncle. His personality makes you feel like he wants to help you. After some negotiating, Hector and Sang ultimately helped me get to the numbers that felt closer to what I was looking for, something other dealerships couldn’t get to. I would highly recommend Julian and Yanni from the sales department to show you around and help with negotiating. After visiting several dealerships, I am glad I chose Mercedes SouthBay.Hi Nansi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Sales
by Braxton Funk on 04/05/2025The sales man Derrick who helped me make a purchase was very helpful. I would recommend him. Thank you Mercedes Benz of South Bay.Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Mercedes Benz of south bay
by JessieC on 03/23/2025Let me just say this place is amazing!! Monika not only sold me an amazing New car but she also saved from having to make an additional trip to pick up my other car!! Best customer service EVER!Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of South Bay! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Overall extremely satisfied with my purchase
by Evelynn on 03/27/2024updated 09/11/2024I absolutely love this dealership. From taking the time to find me the car I wanted, to even showing me other options. Truman is definitely the best. His patience and even his own excitement for me buying my first Benz was everything and… more to me! I went alone not thinking I was going to walk out with a new car but he made me feel so secure with my purchase.A phone call away.
by AJ Realtor on 08/06/2024I did a lease 4 yrs ago and life changed a bit when it was time to turn my lease in. I called in Omar picked up. I told him my situation and he immediately said “don’t worry I can help you”. In 15 mins he had already texted me a vehicle… that meet my needs.Hi, we are pleased to hear you had such a positive experience with us. Feel free to stop by if you ever need any more help.
Sale representatives
by AriaDara on 08/03/2024They all wear very attentive and helpfulHello, thank you for your positive review. We're happy to have been of service to you. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
easy buying experience!
by April M on 07/26/2024We came in with an appointment and car information we found on edmunds.com. The process was easy and no haggling. Ashley was super helpful in getting us a test drive and was with us through the whole process. overall easy buying experience.… I love my new Mercedes.Hi, it is great to read such wonderful comments about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Easy Process
by Tony Esq on 07/24/2024The car buying process was clear and easy. I would like to extend a special thanks to Tom the finance manager for all of his help.Hi Tony, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Exhausting experience
by Angel2222 on 07/17/2024This was the worst car buying experience I’ve had. I first traded my car in for a used Kia and 2 days after the purchase the engine overheated. I returned the vehicle only to find that my financing was never even approved for that car but… they thought it was. One of the managers told me “cars aren’t reliable these things happen”. I did find a second car that I liked and decided to go through the purchasing process again. I’ve had to sign two contracts and the paperwork hasn't even been processed weeks after me having the vehicle. It’s been a complete headache to be honest.Hi, we regret your experience with us here, but are glad you brought this to our attention. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (310) 513-5300 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
A front for identity theft
by Brent Hazen on 07/16/2024Very shady dealership. I’m actually concerned that they scammed me and obtained all my personal information for identity theft. I purchased the car, gave them a $5000 deposit, signed the contract and then they “claim” they sold the car… before I could pick it up (which was one day after I gave them the deposit.) Jin Choi, loannis Savvas and Kevin are very shady. I’m looking into their criminal history, I bet something pops up. Wasted a ton of my time, ran my credit (although they didn’t need to) and took my credit card number for the deposit! Total scam. [non-permissible content removed] now have my credit card number, social security number, drivers license and address. This dealership is likely a front for identity theft. I’m not sure what to do now.Love This Dealership!!!
by Nicole M. on 06/25/2024I just recently purchased myself a new/used vehicle from Mercedes South Bay. I truly can say that the staff is so friendly and helpful. Diana was my sales person and she made the process of getting into my dream car a breeze. She walked me… through options throughly and I am greatly appreciative. I also would like to mention Jeimy who works in Finance, she was very friendly and knowledgeable. There were a few repairs that needed to be done a few days after I initially purchased up the vehicle and both Natalie and Pablo in the service department helped me tremendously. Natalie was my primary service provider and she made sure I got into a loaner vehicle quickly both times and she kept me update on the status of my car repairs. I also received a video from the repair technician showing what services had been completed. I found that to be so helpful. Overall I had a great experience and I look forward to purchasing another beautiful vehicle in the near future. Thanks again everyone!!!Hi Nicole, we're glad you had such a wonderful experience with us! If you need more help, our team is available to talk -- safe travels!
Purchase of Toyota C-HR
by David G on 05/28/2024Mercedes Benz of South Bay provided the car of my preference in pristine condition. They followed up with me for any questions and made me feel confident in my purchase. I trust them and recommend them as a trustworthy source to purchase… your next car.Hi David, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Mercedes 350 GLC CP
by Debbie Samp on 05/23/2024Everything was beautiful. I had a nice sale person Mr Hayes he really made everything move smooth no problem he took care of everything before I even thought about it.Thanks Mr Hayes at Mercedes-Benz of Southbay Torrance CA .Hi Debbie, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Salesperson Ronelle was awesome!
by Janet W on 05/01/2024I am very happy with the services I received from Ronelle. She was always there to answer any questions I had. I had many too! She made the process of buying my new car simple and not stressful! Don’t hesitate if you’re looking for… someone who will be there for you without stressing or pressuring you! Thank you Ronelle!Hi Janet, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Carlos Kim and the Rest of the Mercedes of South Bay Staff Did a Great Job
by Eric Y on 03/14/2024Mercedes Benz of South Bay had the car my Wife wanted and my sales associate, Carlos Kim, was smart, capable, knowledgeable and friendly. He and the rest of the staff I interacted with did a great job. This was my second Mercedes bought… from South Bay. I bought my first back in 2009.Hi Eric, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of South Bay! Don't hesitate to call us if you ever need anything. Be safe on the road!
Mercedes-Benz C-Class
Mercedes-Benz GLC-Class
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
by Theo Sanders on 07/23/2025