Customer Reviews of Paradise Chevrolet
Review type:
The most outstanding dealership around!
by Ellice_kuebler on 09/09/2015updated 10/29/2015Ryan Dunn in service is awesome to work with! Great customer service and gets the job done on time. The new lounge makes waiting extremely enjoyable. It is so inviting and has an incredible area for the kids to hang out! Paradise is the… only place I will ever buy a car from!iPhone pairing.
by jhunstock on 08/28/2015updated 10/26/2015I went in for oil change and tire rotation and stated to the service tech that my iPhone did not pair up automatically. He researched the problem and gave me the solution, which was an iPhone setting, that has solved the problem. He could… of just said that the software for the Equinox was fine but he went beyond to find the solution I needed.Excellent Customer Service
by Threed05 on 10/25/2015We came in looking for a 2500HD. Johnathon, Christian, and Donny with the sales staff were very helpful, informative and professional. We never felt pushed or pressured into anything we weren't comfortable with. We had a budget we wanted to… stick with and they were very helpful in finding a truck to meet our needs. This is our third vehicle we have bought from Paradise and we always tell our friends to go there when they are looking for a Chevy. All around it was a great experience!Congratulations on your purchase! We are very happy to hear that Johnathon, Christian, and Donny were so helpful, informative and professional during your visit to our dealership! Thank you again and we look forward to working with you again in the future! Best, Todd Tracy General Manager, 855-902-2299
'14 SS warranty
by redhotSS on 08/30/2015updated 10/23/2015Kathy is the best as always and there is a warm and friendly feeling from everyone there. A no hassle place to do businessThank you so much for the wonderful review of your experience at Paradise Chevrolet Cadillac. Kathy is one of the best at her career and your review is spot on. Thanks again for your business. Take care! Best, Joe Macoskey (joe@paradiseautos.com)
100%
by JoelynGonzalez on 08/21/2015updated 10/22/2015Jeff was my service writer. He was great very helpfull and honest . Jeff went above and beyond to help me. Im new to Paradise Cadillac and have come from Orange County South Coast Cadillac. I have been leasing/buying Cadillac's since 2003… Im on my 4th CTS. When your service writers take great care of you it makes driving the best car in the world even better. Im very pleased with Paradise Cadillac and look forward to doing business. Best regards, Joelynn GParking is a problem
by jhawker69 on 08/05/2015updated 10/21/2015You need to have more parking for your customers. We brought my wife's SRX in for service and I could not find any parking for our other car. Every space was taken up by Enterprise Rental cars or your shuttle. For a dealership this size… that is simply not acceptable.Paradise Chevrolet's service personnel are #1 always!!
by tahitiandreams on 10/15/2015Doug Ritchey has always gone above & beyond....I like him a lot. Same with Michele Bixler at the body shop...she's so attentive and very good in every way.Thank you for taking the time to share your thoughts with us. It does not surprise us that Doug and Michele went above and beyond for you; it is just an example of why they are such great assets to our team. We will make sure they hear of your kind words. Please let us know how we may be able to help next! Best, Joe Macoskey (joe@paradiseautos.com)
Squeak
by Maria_79 on 10/15/2015I went in to have wheels aligned because I had bought new tires and I asked them to check for a general squeak. They worked diligently and corrected the problem Everyone is very friendly and Dealership is clean and welcoming and the fact… that they shuttle to the Mall is a big plus.Thank you for taking the time to write this wonderful review of our service department. I am extremely pleased that our team was able to fix the problem in an efficient and professional manner. We look forward to your continued business! Best, Joe Macoskey (joe@paradiseautos.com)
Service discounts
by boaterbob4ever on 09/24/2015Geoff Rasmussen did an excellent job as usual. Repairs were done very well on my 2003 GMC Sierra. The problem I have is with the senior discount. The discount is 5% off up to $500. You should be able to get the discount on the total repair… cost. When the bill is $2500 that is when you NEED the discount. The discount up to $500 is a joke. I have received a 10% discount on the total bill at another GM dealership. Even though I have received great service (at Paradise) the discounts mean a lot to me. I am retired and I have to watch how I spend my money. Next time I will probably looking at going back to the other dealer for major service work.Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your comments will be reviewed with our team and please dont hesitate to call us if youd like to discuss them in greater detail. Best, Joe Macoskey (joe@paradiseautos.com)
ats
by letymartinez on 09/23/2015Great experience staff was helpful and courteous. Everything was explained in detail and we left with a strong sense of confidence in our purchase.Thank you for taking the time to write about your experience with us. At Paradise Chevrolet Cadillac, we are determined to deliver detail-oriented and personalized customer service. Im happy to hear that you left our dealership feeling confident about your purchase. Dont hesitate to call or stop in if you should have any additional questions or concerns. Be sure to visit us on Facebook and Twitter to gain access to our exclusive specials. Best, Todd Tracy General Manager, 855-902-2299
Oil Change
by WendyRP on 09/17/2015so far both of my service experiences have been great-chris stilgebouer and Jeffrey hunt were great as were everyone else I came in contact with...my only concern is the fact that on my last visit is that a general comment was left that… they "found a green bungee cord on left rear control arm, suspending emergency brake line". I don't know if that is a good or bad thing but it was not something that I put there. I would have asked at the time, but I just noticed the comment while filing my paperwork.Thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Best, Joe Macoskey (joe@paradiseautos.com)
Great Customer Service
by CarmeliaJo on 09/11/2015Great customer service provided from Jeff and Steve. Excellent job on fixing window motor issue and done in a timely manner. Explained everything in detail.Thank you for leaving us this great review! We are glad Jeff and Steve could get your car all fixed up and back on the road in no time. If there is anything else we can do for you please feel free to pay us another visit. Take care! Best, Joe Macoskey (joe@paradiseautos.com)
Service
by JoyceCo on 09/02/2015Doug is awesome. He takes the time to realy check out my car and listens to what my concerns are.Thanks so much for taking the time to write this review! Doug is great with people and focuses on what the customers needs are. He will be pleased to hear about your positive experience. If you have any questions, please come back in to visit! Best, Joe Macoskey (joe@paradiseautos.com)
Paradise Chevy the best!!
by Tammer03 on 08/29/2015Scott Torres is my advisor. He is always so nice, helpful, and willing to assist me with my car needs. He worked me in to the scheduled appointments to get my car fixed when the books were already full. I couldn't ask for a better service… department and staff. Thank you!Great service
by John_Gonnella on 08/28/2015Doug was friendly and professional. They took care of the problem I brought it in for and we're familiar with the car and the recalls outstanding which they also took care of while it was in. The work appears to have been done clean and… professional.Great Service
by gdubc on 08/26/2015John Hernandez is exceptional. He is very professional, knowledgeable, thorough, and a great communicator. We entrust John and the Paradise service staff with all of our GM vehicles.Thank you for this great review! John is truly an exceptional employee and we appreciate him for providing great service to you! Thank you again and be sure to like us on Facebook and follow us on Twitter to get all the good deals! Best, Joe Macoskey (joe@paradiseautos.com)
Oil change, no wash
by Andrekka on 08/15/2015I got an oil change without scheduling an appointment. Getting situated was a bit slow, but afterwards I received a ride home from the shuttle, which was very nice. I was disappointed that my car was not washed and I was informed afterwards… that Paradise no longer offers this service.Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have a wonderful experience and apologize if some aspects of your prior visit with us have not been up to your expectations. Please dont hesitate to call us if youd like to discuss them in greater detail. Sincerely, Joe Macoskey (joe@paradiseautos.com)
Unscheduled Service Visit
by tcutter on 08/12/2015The service department worked us in even though we didn't have an appointment. The work was completed in the same day. They communicated throughout the day.Thank you for sharing this great feedback with us. We feel our service department is what makes Paradise Chevrolet Cadillac special. Reviews like yours help us to make sure that we're meeting the needs of our customers. We look forward to seeing you for your next service appointment! Best, Joe Macoskey (joe@paradiseautos.com)
5 Star Experience
by carolpr1 on 08/05/2015I just purchased my third vehicle from Paradise. And as with the previous two, the experience was professional, expedient, and extremely pleasant. I have been fortunate that all experiences were handled by Christian Ricks who has now been… a salesman there for about 5 years. He and his management team all have longevity with Paradise and I believe that says it all! Every other dealership I have dealt with have the most obvious turnovers. It is so appreciated to deal with the same person with all my automotive needs. Also, I am extremely appreciative of being treated as a valued customer by any and every employee I encountered. Five Stars for sure to Paradise Chevrolet!Carol, it was a pleasure to read about your third car buying experience with Christian. Congratulations on your purchase! Thank you for taking the time to write this outstanding review. It's fantastic that we have earned your trust and repeat business; we look very forward to seeing you again in the future! Best, Todd Tracy GM, 855-902-2299
Expectations Met
by mactacsac on 07/30/2015Curtis set up the right team to accomplish our repair with the least inconvience, security that the repair was complete and wait time for check-in for our appointment was timely. Thanks Curtis.Thank you for taking the time to leave us a review and for giving us helpful feedback. We're glad that Curtis and the rest of the Paradise Chevrolet Cadillac service team were able to repair your car to your standards. If there is anything more that we can do please come back and see us again. Take care! Best, Joe Macoskey (joe@paradiseautos.com)
Great experience
by Anaizdlt on 07/29/2015Jerwin, Jimmy and Victoria were extremely helpful with my first time car buying experience. They were all super patient and professional. I could have not have asked for better customer service!! Thank you so much!!! I have the perfect car… and I'm so happy!!!Anaizdlt, thank you for leaving us this review. We are very happy to hear that Jerwin, Jimmy and Victoria could help get you set up with the perfect new car for you. If there is anything more we can do for you please feel free to come back and see Paradise Chevrolet Cadillac any time! Take care. Best, Todd Tracy GM, 855-902-2299
Chevrolet Silverado 1500
Chevrolet Tahoe
Chevrolet Equinox
Chevrolet Blazer
Paradise is a family owned dealership committed to our customers. We show our commitment through our dedicated sales department, ensuring that you are 100% completely satisfied with your vehicle purchase experience, with our award winning service department, parts department and body shop. The Paradise Advantage is designed just for you, our valued customer.
- Complimentary Loaner Cars
- Cable Television
- Collision Repair/Body Shop
- Express Service
- Customer Lounge Area
Thank you so much for your review! We really appreciate your business and are so happy that Ryan could provide great service to you and your vehicle. We look forward to serving you again! Best, Joe Macoskey (joe@paradiseautos.com)
by paradisechevy on 11/01/2015