Toyota Sunnyvale
Customer Reviews of Toyota Sunnyvale
Review type:
Highly recommended
Great Experience - Toyota Sunnyvale
by JayTurtle on 05/16/20161. Straight-forward price negotiations. 2. Friendly sales people. 3. No hard-sell on the extended insurance/maintenance. This dealership is an excellent place to buy a vehicle. From start to finish, I had a great experience to buying my… new car.Hi there, Jay. Wed like to thank you for the feedback regarding your purchase experience. Your appreciation is all that matters and we are more than happy knowing we can meet your expectations. Oh, and dont forget to take advantage of our complimentary, 119-point inspection we offer as part of our 10-Point Value Guarantee. Diana Kennedy- GSM- dianakennedy@toyotasunnyvale.com; 408-245-6640
Great Service Station
by Ankur_S on 05/06/2016updated 05/16/2016They gave me a loaner vehicle, bcoz airbags in my car were due to be replaced and vehicle is performing good now.overall very smooth and good experience.Thank you for leaving us your positive review, Ankur. We are pleased to hear that you were satisfied with the loaner car we provided and the thorough service you received from us. Dont forget we provide every customer with scheduled shuttle service at no extra charge as part of our 10-Point Value Guarantee. Take care. Sincerely, Ross Ludwig- Used Vehicle General Sales Manager, rossludwig@toyotasunnyvale.com
Highly Recommended
by Highlander_15 on 04/18/2016updated 05/11/2016It was easy to get an appointment. The Service advisor was courteous and helpful. The car was ready ahead of time.Thank you for your outstanding rating of our service department. We appreciate the opportunity to service your vehicle needs and look forward to doing so in the future. Thanks for taking the time to write the review. It really matters to our dealership. Be sure to take advantage of our complimentary, scheduled shuttle service if you ever bring your car in for maintenance or repairs. Sincerely, Gene Ramirez Service and Parts Manager, generamirez@toyotasunnyvale.com
Great Service! Maria rocks!
by PSKohler on 04/22/2016updated 05/11/2016My service advisor Maria Castillo was amazing. Talk about perfect customer service. She's ace! I just moved here and I feel quite welcomed with her uber helpfulness. THANK YOU for hiring her!Thank you for the awesome feedback. Maria Castillo is an excellent service advisor and we appreciate all she does for us. We're very happy to hear that she was there to provide you with great service. We thank you again and dont forget about the complimentary, scheduled shuttle service that we provide as part of our "10-Point Value Guarantee." Gene Ramirez Service and Parts Manager, generamirez@toyotasunnyvale.com
Johary Velazquez is the man!
by NickCam on 04/21/2016updated 05/11/2016I had a great experience with Johary! He was extremely helpful in answering all my questions and made my service easy. He made me feel at home and made sure my needs were met. I told him I had to do some work and he showed me to the… business center, showed me where I could get coffee and even asked me about my business. He showed genuine interest in me as more than just a customer and I respect his dedication to forming relationships with his customers.Hi Nick and thanks for the great feedback. We're very happy that Johary was there to give you the customer service we know you deserve. Also, we would like to remind you of our complimentary scheduled shuttle service as part of our 10-Point Value Guarantee for the next time you visit us. Sincerely, Gene Ramirez Service and Parts Manager, generamirez@toyotasunnyvale.com
Maintenance service
by ron_courtright on 05/11/2016I found your service personnel, in particular Millis, to be most attentive and helpful to not only provide the best service but find price discounts where applicable. Good job!Ron, We are truly grateful for this nice review. I'm very happy to hear that Millis was of such great help to you. He is a great asset to our team and we appreciate him providing you with the service that you deserve. Thank you again and we look forward to the opportunity to service you in the future. Also, we would like to remind you of our complimentary scheduled shuttle service as part of our 10-Point Value Guarantee for the next time you visit us. Sincerely, Gene Ramirez Service and Parts Manager, generamirez@toyotasunnyvale.com
Sales
by Willy83 on 04/27/2016updated 05/10/2016All the people that were involved with the sale of our car were: knowledgeable, hard-working, met our needs, took care of us, answered all of our questions, give us water, and make sure we felt comfortableThank you for the feedback, Willy. One of our top priorities is exceptional customer care and we are proud that this was offered to you during your recent visit. Since you purchased your car from us, don't forget that we offer all of our customers a 119-point annual inspection at no extra charge as part of our "10-Point Value Guarantee." Diana Kennedy- GSM- dianakennedy@toyotasunnyvale.com; 408-245-6640
Excellent Salesmanship!"
by Amrendra on 05/08/2016Ahmad Hatamieh (sales person) assisted me in buying a first new car. Based on my options, first he showed me cars directly and explained it features and difference within trim. And at last, he gave me cost estimate sheet for different… models and that really helped me to decide which one to go for. The entire process was less than 3-hours and I bought a Toyota Camry SE! A very nice person, soft spoken and excellent salesman. To add, he never pushed for my quick decision or buy something costly. Even finance guy (Roy) was super nice and quick to finish up paperwork.Amrendra, We appreciate you taking time to leave us a great review. We are pleased to hear Ahmad and Roy did a great job in assisting you in your purchase. Congratulations on the Toyota Camry SE and dont forget to take advantage of the complimentary, yearly 119-point inspection that comes with every vehicle as part of our 10-Point Value Guarantee. Diana Kennedy- GSM- dianakennedy@toyotasunnyvale.com; 408-245-6640
Phillip Mattus is great!
by krogers1983 on 04/27/2016updated 05/08/2016Phillip Mattus was really great to work with! He was very knowledgable, approachable & patient with us throughout the entire experience. :)Thank you for your wonderful remarks, which I have shared with Phillip. We are thrilled to hear that you enjoyed your car buying experience. When it comes time to assess your car for maintenance, please remember that we offer a complimentary 119-point annual inspection as part of our "10-Point Value Guarantee" to all our customers. Diana Kennedy- GSM- dianakennedy@toyotasunnyvale.com; 408-245-6640
Toyota Camry purchase
by Jamestowncamry on 04/26/2016updated 05/08/2016Very friendly salesperson to introduce new Toyota Camry LE model. Since I have done some research on line for base price , it did not take long to nail the deal.James, Thank you for stopping by to leave this wonderful review. Our staff prides itself on providing efficient and friendly service to every customer that comes to our dealership. I'm happy to see that your visit reflects these values. Don't forget to take advantage of the complimentary, 119-point annual inspection that we provide as part of our "10-Point Value Guarantee. Have a great day. Diana Kennedy- GSM- dianakennedy@toyotasunnyvale.com; 408-245-6640
Car purchased at Sunnyvale Toyota
by Kmmurphy12 on 04/26/2016updated 05/08/2016Delon and Michael were extremely helpful in assisting me with getting my financing for my car. They were responsive and listened to me and what I was looking for in a car and for a budget for my family.Your words mean so much to us here at Toyota Sunnyvale. Our priority is to have customers leave with a smile. We are glad Delon and Michael have been able to help you with your purchase. Dont forget that as part of our 10-Point Value Guarantee, youll receive a complimentary 119-point annual inspection at our service center for the lifetime of your ownership. Diana Kennedy- GSM- dianakennedy@toyotasunnyvale.com; 408-245-6640
Safety recall service review
by JayShen on 04/17/2016updated 05/07/2016Maria was extremely accommodating and helpful; she went out of her way to check if there was the right part available for my car's airbag module, as part of the safety recall. Furthermore the entire process only took around an hour and a… half - much quicker than expected.Jay, Thanks so much for this 5-star review about your service experience. We always enjoy hearing from our customers. I am pleased to hear that Maria was helpful and accommodating during your visit. If you need anything else for your vehicle, please let us know. Also, be sure to take advantage of our scheduled shuttle service the next time you pay our Service Center a visit. We offer it for complimentary to all our customers as part of our 10-Point Value Guarantee. Sincerely, Gene Ramirez Service and Parts Manager, generamirez@toyotasunnyvale.com
2016 Prius Touring Four
by Francocr on 04/26/2016updated 05/06/2016Daniel Radcliffe in the finance department handling of my loan and purchasing experience, and Ashley Fortini for taking time out of her day to show us the Prius prior to purchasing.Thank you for your wonderful remarks about your car buying experience here at Toyota Sunnyvale. We shall cascade to the team your valuable comments as your words of appreciation never fail to inspire us to be consistent in providing excellent customer service. Be sure to take advantage of the complimentary, 119-point annual inspection that we offer as part of our 10-Point Value Guarantee. Diana Kennedy- GSM- dianakennedy@toyotasunnyvale.com; 408-245-6640
On-line appointment scheduling
by Toyota_1997 on 05/06/2016My first experience using the On-line appointment scheduling was good. 15K service straightforward. Willing to try on-line scheduling again to determine if consistent positive experience.It's wonderful to know that your service visit was such a pleasure. Thank you for choosing us, and we look forward to your next visit. Dont forget that we provide every customer with scheduled shuttle service at no extra charge as part of our 10-Point Value Guarantee, should you ever bring your car into our Service Center again. Sincerely, Ross Ludwig- Used Vehicle General Sales Manager, rossludwig@toyotasunnyvale.com
good service except the lines being unorganized.
by hellotoyota on 04/22/2016updated 05/04/2016service person who helped me provided excellen service. he knew I came with the kid and tried his best to have my car taken care of ASAP.Thank for the positive feedback. We're very happy to hear that you enjoyed your visit here with us at Toyota Sunnyvale. We are driven to offer great customer care and we strive to provide the best service experience. Be sure to take advantage of the complimentary, scheduled shuttle service that our dealership provides as part of our 10-Point Value Guarantee the next time you visit our service center. Gene Ramirez Service and Parts Manager, generamirez@toyotasunnyvale.com
Buying a new Camry
by Vijay33 on 04/18/2016updated 05/04/2016Pleasant experience in buying a new car. Did not have to spend too much time or visits to get a car of my choice. No marketing to buy the stuff that I did not want. Helpful Sales personnel.Vijay, It is very kind of you to write us such a nice review. We aim to satisfy every customer that comes in the door, and the fact that we did that above your expectations is really great to hear. Congratulations on your new car and dont forget to take advantage of the complimentary, yearly 119-point inspection that comes with every vehicle as part of our 10-Point Value Guarantee. Diana Kennedy- GSM- dianakennedy@toyotasunnyvale.com; 408-245-6640
Great service at Toyota Sunyvale
by Venkatesha on 04/21/2016updated 05/04/2016I appreciate the prompt attention to customers, clarity on what will be handled during the service and timely delivery of the vehicle after service.Venkatesha, Thank you for reviewing your service experience. We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Dont forget that we provide every customer with scheduled shuttle service at no extra charge as part of our 10-Point Value Guarantee, should you ever bring your car into our Service Center again. Sincerely, Gene Ramirez Service and Parts Manager, generamirez@toyotasunnyvale.com
24-months Service
by EdwardEE on 04/23/2016updated 05/03/2016The service was completed a half an hour earlier than estimated; very much appreciated since I was waiting for the car!Thanks Edward for the outstanding review. We are very happy that we completed your service quickly. We understand that servicing your car takes valuable time out of your day and we never want to waste our customers' time. We are very happy to hear that your service was completed in a timely manner and we would like to remind you of our complimentary scheduled shuttle service as part of our 10-Point Value Guarantee for the next time you visit us. Gene Ramirez Service and Parts Manager, generamirez@toyotasunnyvale.com
Very good dealership
by Carl242526 on 04/22/2016updated 05/03/2016Workers are easy to approach and helpful in many ways Customer service is good. They give you time to think and decide wiith no pressure and hassleThank you as well for your wonderful comments, Carl. Those inspiring words will surely inspire our team. In order to help keep your vehicle in tip-top shape, dont forget to take advantage of the complimentary, yearly 119-point inspection we provide to all our customers for complimentary as part of our 10-Point Value Guarantee. Diana Kennedy- GSM- dianakennedy@toyotasunnyvale.com; 408-245-6640
transmission replacement on Camry at Sunnyvale Toyota
by Bob2016April on 04/23/2016updated 05/03/20161. transmission replaced and running well. 2. ricardo garcia provided excellent service, advice, and took care of me very professionally and courteously.Thank you so much for your review, Bob. We really appreciate your business and are so happy that Ricardo could provide great service to you and your vehicle. Dont forget about the complimentary, scheduled shuttle service that we provide as part of our "10-Point Value Guarantee." Sincerely, Ross Ludwig- Used Vehicle General Sales Manager, rossludwig@toyotasunnyvale.com
Feedback on Service Experience 4/9/16
by sudheerv on 04/12/2016updated 05/02/2016My service experience this time was fantastic and all the credit goes to Lori, the advisor that handled my car. She was very friendly, courteous and seemed to pay close attention to the reasons for my service visit. She even gave me a… discount when I didn't even carry a coupon. I didn't see her in my previous visits to the dealership, and I'm not a 100% sure, if she recently started at this location, but, she's definitely a great addition.Sudheerv, Thank you for your kind words. We know servicing your vehicle takes time out of your day and we strive to make every experience a pleasant one. We are extremely happy that you left satisfied and we do appreciate your business. Dont forget to take advantage of our complimentary scheduled shuttle service that we provide as part of our 10-Point Value Guarantee. Sincerely, Gene Ramirez Service and Parts Manager, generamirez@toyotasunnyvale.com
Llesenia, I love hearing about guests who have a wonderful experience at our dealership and we are happy you are one of them! We understand that buying a car is an important decision and I am honored that you chose Toyota Sunnyvale. Please feel free to contact me if you have any questions about your new purchase. Sincerely, Marwan Afifi | marwanafifi@toyotasunnyvale.com
by Toyota Sunnyvale on 04/30/2024