Long Beach BMW
Awarded 2025
Today 9:00 AM - 8:00 PM
Customer Reviews of Long Beach BMW
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65 service reviews
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BMW of Long Beach
by Guijarro on 03/18/2025Very pleased with Service and time it took from Beginning to end. Loved how smooth it all wentSeamless service with Anthony Moore
by Hjmorita on 12/10/2024Anthony Moore is the best service manager to work with, super professional and fun to talk.highly recommended.Hi, we are so pleased you enjoyed your visit to Long Beach BMW! Please don't hesitate to reach out if there's anything additional we can do for you.
Service Dept
by Spong5bob on 03/26/2017updated 04/07/2017They did everything they said they would do and my car is running exceptional. I am very happy.great job.Service
by trottera87 on 02/27/2017updated 03/10/2017Service provided was great and Anthony took good care of me.Service
by Geaninej on 01/12/2017updated 01/20/2017Easy to get an appointment, very nice and efficient. My car was done sooner than I thought. Great overall service.Routine service
by mallon3718 on 01/12/2017updated 01/20/2017went to LB BMW for routine service when Anthony (service advisor) noticed feathering on front tires. He recommended an alignment which was also performed. He also noticed some rim damage after the repairs and said it will be corrected at… next service since he believed the scratch happened during the alignment.Great service
by Nikki0021 on 01/05/2017updated 01/14/2017My service advisor was great! My service was completed on time and my car was super clean.Car service
by Luce21tm on 01/03/2017Alex did an amazing job on making sure my car was taken car of. He was even able to get it done before the promised date which I really appreciated. Great customer service! I will be back!2nd service for 228i @ LB BMW
by klorine on 12/16/2016Scheduling the appointment for my customary 2nd service was nice and easy. I arrived earlier than my scheduled appointment and it wasn't a problem - check in was efficient & my car was serviced in a timely fashion as expected. When I… dropped off my car I informed my service advisor (Bryan Morgan) that my TPM kept going off & he indicated the technicians would take a look at it, as well as my tire pressure. He also informed me that my car was flagged for a "technical campaign - convertible", which would be taken care of as well during my service. When my car was ready to go the checkout process was also nice & easy. However, no one actually spoke to me about the work done on my car. I should've checked my receipt before leaving the dealer but didn't and when I got home I noticed there was a note on the receipt that the technical campaign was not completed because there were no available parts. It would've been nice if someone actually spoke about this to me in case I had any questions & it would've been nice to also know the time frame that the part would be available to complete the repairs! Lastly, my tire pressure still does NOT meet the minimum PSI required set forth for the model of my car. I've serviced my car here before and was very satisfied. I would not say the same about my 2nd experience & I would definitely consider taking my car to another dealer.Good Service
by Moneng_Y on 12/07/2016Although the wait was longer but Mr Alex Viray made sure that my car is getting all the needed service to keep it running at its best!thank goodness for your genuine intrest in helping me
by jenna08 on 11/21/2016updated 12/04/2016had water hit the electrical box -which killed my car.. the boys were SO HELPFUL.Took too long and no communication
by nurse2016 on 11/12/2016I went to get my air bag changed for the recall. I took two hour when it should have only taken one. That's what they told me over the phone and when I got there they said it would take one to one and half hours. So that being said i was… not satisfied with the service because of the lack of communication. If they plan to take longer they should let me know at that one hour mark.service
by josefine58 on 09/12/2016updated 09/28/2016Service was great they just missed one key point which was to advise me that the warning sign on my dash board would disappear as soon as I would drive it for a few miles.M5 Service
by dlawson15 on 09/21/2016Brian Woolverton made the entire event effortless and enjoyable. As always the service and customer care is the reason for my continued business.Service
by tjjarnagin on 09/08/2016updated 09/20/2016Seatbelt indicator would come on while driving and no one is in the seat.Fantastic!
by Justin90255 on 08/22/2016updated 09/07/2016My experience at BMW of Long Beach was and is excellent, everyone is super friendly and the environment of the shop is inviting. I work with Brian Wolverton who is great, easy to work with very good customer service. I highly recommend… Long Beach BMW for all your vehicle needs.Taking Car of the Customer
by EBFamily on 08/22/2016updated 08/29/2016I purchased a CPO BMW from them and it has had a number of issues but these guys keep there side of the deal and fix everything.a VIP experience
by xtrmguy1 on 08/01/2016updated 08/16/2016Top notch VIP with no cost since I'm under my maintenance included contract. Made an easy appointment, rolled up to the nice new large service building and was promptly greeted and directed to drive in and up. My service guy, Brian, came… over and spent a few minutes going over the process and set me up with the shuttle driver and directed me to the lounge inside for coffee and a donut. The shuttle driver found me there and kindly waited for me to get my breakfast to go, then drove me to work. They picked me up from work at 4 and back to the dealership for my car - serviced, fixed my lighter outlet, clean car, efficient, excellent service. Love this place and BMW!Complete Rip Off
by LBC328i on 08/09/2016When I purchased my car I purchased a warranty called "EasyCare" with it. For some reason a month after I purchased my car "someone" canceled my warranty. I discovered this issue when I had to get a tire replaced only 1 month after owning… the vehicle. That day the service advisor and finance guy had me sit and wait around for about 5 hours to fix the warranty issue and to replace the tire. By the end of my appointment I was told that the "EasyCare" warranty had been reinstated and that the tire that was replace and covered by the warranty. Here I am a year later to replace a different tire only to discover that the warranty was NEVER reinstated. Turns out that what they did last year was since they messed up on their end they decided to sweep the issue under the rug and LIE TO ME ABOUT IT, by replacing the tire for free and telling me all issues have been resolved. Now this is a HUGE ISSUE because I've been paying for every issue that would've been covered by the warranty with cash upfront. This dealership is a complete rip off.Thank you for sharing your feedback with us. We apologize for any inconvenience you may have experienced visiting our store. This does not sound like the quality of customer service we pride ourselves on. We would love to speak with you further regarding your experience, please contact, Sebastian Valente (GM) at 310-386-2330. Thank you once again and we look forward to speaking with you.
great , very happy, great grat great
by sami2015i8 on 07/01/2016updated 08/04/2016very nice staff , great place , very friendly , great greatGreat Service, Comfortable Facilities
by DexterR48 on 07/24/2016Nice Place. I give them 5 star rating. They washed my car after the service. Waiting time for the service is not very long.
About our dealership
Guijarro, thank you for taking the time to let us know how we did. We hope you have a great day!
by Mya Perez on 03/19/2025