Long Beach BMW
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Dealership Service Review
service Rating
a VIP experience
Written byon 08/01/2016
updated 08/16/2016
Top notch VIP with no cost since I'm under my maintenance included contract. Made an easy appointment, rolled up to the nice new large service building and was promptly greeted and directed to drive in and up. My service guy, Brian, came over and spent a few minutes going over the process and set me up with the shuttle driver and directed me to the lounge inside for coffee and a donut. The shuttle driver found me there and kindly waited for me to get my breakfast to go, then drove me to work. They picked me up from work at 4 and back to the dealership for my car - serviced, fixed my lighter outlet, clean car, efficient, excellent service. Love this place and BMW!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes