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Customer Reviews of Shingle Springs Subaru

Review type:

Overall service rating

4.0
4 out of 5 stars

(4 reviews)

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4 service reviews
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  • Our Service Advisor Mike was the best!

    5 out of 5 starsby Joe on 03/27/2024

    We bought some window deflectors online from Shingle Springs Subaru and I included a note that we were going to schedule a service appointment to have them installed. I scheduled a service appointment online for 9:00 AM today to have them install the window deflectors and included a note their parts department had them on order. They were done and we were on our way by 10:15 AM. Mike, the service advisor was super friendly and helpful and made the visit overall a successful visit. And they charge a very reasonable rate! We are very happy with their sales and service and will be bringing our car there for service from now on!

  • Pay a lot and no car wash

    1 out of 5 starsby Linda N on 02/26/2024

    Routine service cost more than $100 without a courtesy car wash, not good customer service experience. I’m sure customers would pay a little more to receive a nice car wash. Another thing, service providers should meet with customer after work performed to go over brake, tire, etc levels and any future concerns customer needs to know, not good customer service experience. Cannot recommend this dealer to a friend.

  • Awesome Service

    5 out of 5 starsby Brian p on 02/20/2024

    Great friendly staff who communicated the issues and likely costs

  • Service and issue with camera

    5 out of 5 starsby Teresa517 on 10/17/2023

    Scheduled maintenance and issue with camera eye. Maintenance was quick and easy but other issue required further diagnostics. I was provided a rental free of charge. Great service.
The following reviews are more than two years old. They are not included in the overall rating.
5 service reviews

  • Excellent Service

    5 out of 5 starsby Conni R on 07/18/2023

    Shingle Springs Subaru did a great job. I was checked in promptly, service was reasonably priced and completely quickly.

  • Bad Experience

    1 out of 5 starsby unhappy on 06/14/2023

    $6500 estimate for a 'check engine light' diagnosis. They didn't really diagnose the problem, just figured if I threw enough money at it, the problem would disappear. I went to a mechanic and my car got taken care of for $1500. Needless to say, a very bad experience at Shingle Springs Subaru Service

  • Routine Service

    5 out of 5 starsby C.Wright on 06/06/2023

    The Shingle Springs Subaru Dealership has been fantastic to work with every time. Highly recommended.

  • Fairly priced, good quality, nice to work with

    5 out of 5 starsby fandango on 10/04/2013
    updated 08/30/2025

    I have a Subaru and a Nissan and both are serviced there most of the time. My daughter also has her Subaru service there. Pricing is in line with other shops and the work seems to be well done and timely. The people have always been courteous, competent, helpful and nice to work with.

  • Happy Customer

    5 out of 5 starsby elg5 on 08/06/2012
    updated 08/30/2025

    It's so nice to walk into Shingle Spring Nissan's service department. I just know they are going to take care of my car and get me on my way!! If your looking for that small-town, honest, friendly vibe....this is the place!!
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