Customer Reviews of MINI of Stevens Creek
Review type:
Enjoyed the shopping experience at MINI of Stevens Creek
Good customer service
by DaniMini on 10/19/2023My service advisor, Adrian Fields, did a great job keeping me informed throughout the entire service appointment.A dealership with good service
by Rongshuang on 10/06/2023It went trouble when trying to book an appointment online, so I booked via a call. The price of replacing a cabin filter was over $150, which was a lot. It did went with a free car wash and multi-point check. During the check I was told my… 80AH almost gone, and the front brake pads/rotors need to be fixed. I adopt the former one, which costed over $500. The entire process was clean and friendly, though the price was a bit over for me. Thank you for your service.Hi, thank you for taking the time to share your feedback with us. If you need more help, our team is available to talk -- safe travels!
Oil Change and Service
by Vasudev on 10/02/2023Had an amazing experience with Roberto. He took care of the service while I walked our dogs and was very patient with me and get me onto my next appointment. Will certainly go back to him for the next Service appointments.We are pleased to hear you had such a positive experience with us, Vasudev! Feel free to stop by if you ever need any more help.
Loving our Mini Cooper SE
by Beachcomber on 10/02/2023I’m 66 years old and have owned many cars in my lifetime including a corvette, Datsun Z, a couple Mercedes and BMW’s. Our 2024 Mini SE is the coolest and most fun car I’ve ever owned. Between the driving experience, technology and… gadgets/toggles…the cool factor is off the charts.Hi, thank you for your positive review. We're happy to have been of service to you. If you need more help, our team is available to talk -- safe travels!
Great service
by MiniCooper on 10/01/2023They found out the issues quickly, took correct actions and resolved all the issues in a timely manner.Hi, thank you for sharing your positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Depending on honesty
by Depending on 09/25/2023I asked if the service work was necessary now, or could wait - felt Blake gave me an honest recommendation. He also suggested great eateries in the area to help pass the time!Hello, it means so much to us that you chose our dealership! We appreciate your recommendation of MINI of Stevens Creek and we hope to be of service again in the future.
Mini Cooper S maintenance
by Toddyyyy on 09/15/2023I recently brought my Mini Cooper S in for a regular maintenance service and had the pleasure of working with Blake. Blake made the entire process seamless. He meticulously arranged the service, ensuring everything was in order and kept me… informed every step of the way. His detailed explanations about what was done to my car gave me peace of mind and showed his genuine commitment to customer satisfaction. I am very satisfied and will definitely be returning for future servicesHi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Excellent!
by Gennine on 08/11/2023updated 09/18/2023Adrian is the best! He was helpful, knowledgeable, kind, thorough and a great personality!MIINI regular maintenance
by Wei Lin on 09/12/2023Blake at MINI of Stevens Creek was so professional and easy to communicate with. Always kept me posted. The maintenance service was awesome! So fast! I was able to pick up the car the same day.Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
MINI Cooper service
by Yan Song on 09/11/2023Besides the regular service, the unusual issue, starting problem after pumping gas, is also fixed. My service advisor, Adrian Fields, did an excellent job on the communication. The work took longer than what I expected. I can trust him on… what need be repaired. He responded my texts very on time.Hello Yan, we're happy you found our staff to be so supportive during your experience here at MINI of Stevens Creek. Don't hesitate to call us if you ever need anything. Be safe on the road!
Awesome service
by Lopez Fam on 09/04/2023I was not familiar with mini world and was quickly caught up and shown around and just knew it was the right fit for our family !!! Very friendly and willing to answer any questions that we had!We are pleased to hear you had such a positive experience with us, Lopez! Drive safe, and we'll see you on the road.
Good service
by Iamgotzaa on 09/03/2023Good service sales is polite and eager to help. Test drive route is fine full right turn circle. No rush.Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Quick and thorough
by Katrina on 09/02/2023Service department checked everything carefully. Car was ready in a day.Hi Katrina, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Mini of Stevens Creek
by Monicalee on 08/17/2023Sales team was wonderful- respectful, straightforward, considerate and helpful. Financial officer was a rude bully- pressured me to pay for items I kept saying I did not want. Fire that guy!Hi, thank you for your kind review; we are happy to pass along your comments to the team here at MINI of Stevens Creek! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Mini Cooper S Service
by Darth Mini on 08/09/2023I was pleased with how quickly my oil change, multi-point inspection, and battery replacement was.Hi, we are pleased to hear you had such a positive experience with us, Darth! If you need more help, our team is available to talk -- safe travels!
Scheduled maintenance
by Chris West on 08/04/2023Adrian Fields was my customer representative he was very knowledgeable and professional I was very pleased with how he handled my mini maintenance and fixed my car to pass smogHi Chris, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Service for my Mini Clubman
by banowell on 08/01/2023I had a great experience with the service on my mini Clubman. My service Rep Blake was thorough, very easy to work with, very informative and just great all around. He actually identified a problem with my car and is scheduling me for a… follow up service appointment this week.Hi, we really appreciate your feedback! Please don't hesitate to reach out to us if there's anything more we can do!
Good service again!
by MrGlennH on 08/01/2023Needed an oil change but got a complimentary car wash too. Thank you, Blake Justman!Hi, we really appreciate your feedback! Please don't hesitate to reach out to us if there's anything more we can do!
Car service
by Ashni Lata on 07/28/2023Coming all the way from Monterey Ca maybe next time can offer a loaner. Overall it was very welcoming and friendly environmentHi Ashni, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.
Reliable and trustworthy service and repair
by SamHsu486 on 07/28/2023I looked around and cannot find a better place to service and repair my Mini Cooper. The dealership often sends me service coupons so the pricing is pretty comparable to other shops. The dealership also offers a 3 year 36k miles warranty on… the service so I have the peace of mind. It’s also one of the Costco auto service center for the Mini. I always bring my Mini here for oil change and maintenance. The only downside might be that the staffing seems to be short and going through a lot of change. I feel confident that all the parts and mechanics are Mini certified.Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
fast professional friendly
by Lidia23 on 07/27/2023fast professional friendlyHi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi Danimini, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
by Rose Schmidt on 10/21/2023