Pacific Honda
Customer Reviews of Pacific Honda
Review type:
New car
Oil change
by Ibrahim on 08/01/2025About a week ago, I came into do my oil change as a walk in. However, I was told I need an appointment ,so I scheduled an appointment. I asked them how long it would take for an oil change and he replied only 30 mintues. On the day of my… change, I was told it was going to take four hours ,so I just sat there waiting for them to get done. I have so much things I need to do and even forgot about me at the end. I had to pull them aside after waiting three hours and ask them what’s taking so long?Hi Ibrahim, we regret to hear that you had this experience with us Please contact us at so we can work with you to make this right. Jeff Young (858) 522-1234 jyoung@pacifichonda.com
Actually pretty disappointed.
by Soldier on 07/30/2025Purchased was pretty smooth. The price was just a little off from the online calculated amount to the actual or total price they gave me which was disappointing. Richard from sales and Joji from finance are pretty cool. The car was a bit… dirty tho, and they said they were gonna clean it. I saw some markings that would’ve been easily wiped off if they actually clean the car. After finalizing with finance and getting to the car, the marks were still there. But other than that, happy with the purchase of my new used car. Update August 2025: I just found out that there was a huge body repair that was covered up on the used car I just bought and the dealership didn’t even inform me about it. I really like the car in general, I’m just very disappointed.Hello, we appreciate you taking the time to leave us this feedback. We would like the opportunity to address your concerns. Please reach out to Jeff Young at (858) 522-1234 or jyoung@pacifichonda.com when you have a chance. Thank you, and we look forward to hearing from you.
Appointment = 3hr wait for oil change
by Tmasalin on 08/02/2025Made appointment for oil change, was told 3hr wait, apparently appointment means nothing to these guys. Poor way to do business. Service advisor got very snarky as well when I questioned their business practices.Hello, it's upsetting to hear that you did not receive the top-notch service we strive to provide. We'd like the opportunity to turn your experience around. Please reach out to Jeff Young at (858) 522-1234 or jyoung@pacifichonda.com at your earliest convenience to discuss how we can turn this experience into a positive one.
New car
by Brandon on 07/31/2025Was in explain exactly what I was wanting and looking to do and the entire team came together and made it happen more than pleased with the work put in and experience.Hi, thank you for taking the time to let us know how we did. We hope you have a great day!
A1 service honda accord
by David_SD on 07/24/2025Needed oil change and tire rotation. Tyler was very helpful in detailing service and timeline and Iserv8ce was completed very fastHi David, we're happy you found our staff to be so supportive during your experience here at Pacific Honda. Please don't hesitate to reach out if there's anything additional we can do for you.
Long & Tedious
by PriusGirl on 07/21/2025But not all their fault! My license & insurance had expired due to my previous car being totaled, leaving me w/o car for two months. Sales person took me to DMV to renew (above & beyond!) problem was insurance not kicking in for 3 days… required buying one week temp policy (+$200!) so I could drive home!Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Purchase of Honda CR-V 2025
by Zellie88 on 07/14/2025I have to say, my experience with Ryan, our sales person, was an above and beyond experience. He took the time to answer all our questions and was very patient and respectful! Thanks Ryan! I give you a 10 out of 10🥳😎 Nilda Torres😌Hi, we're happy you found our staff to be so supportive during your experience here at Pacific Honda. Please don't hesitate to reach out if there's anything additional we can do for you.
The best Honda dealership thanks to AC, his team mate, and Brock
by Incognito on 07/12/2025Best assistance provided by absolutely wonderful sales associates. Absolutely went above and beyond, personable, helpful, friendly, kind. I absolutely appreciate the direct communication with no gimmick! It was a breath of fresh air… entirely.Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Transmission flush
by Nolan103 on 07/12/2025Pia was very helpful and explained things to me to the tee! Thanks piaHello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Recall service for fuel pump
by Momcoke on 07/11/2025I took my car in to do a recall on my fuel pump. Lots of people there for recall. Was told it might take two days to repair. I checked in at 8am for my appointment. Was given a rental car and treated very well. My service person was… John. He was very helpful and gave me all the info I needed. I would give him more than 5 stars if I could. To my surprise he called about 2:30pm and said my car was complete. Was very happy with the whole service.Hi, thank you for taking the time to leave a review for us at Pacific Honda. We're happy we could meet your expectations! We hope to see you soon!
Buying a car was made so easy.
by Earleen on 07/07/2025Tthe sales rep on the lot was able to answer all my questions and take me for a test drive. The finance rep was thorough and efficient. From start to finish everyone was professional and helpful. I highly recommended Pacific Honda.Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!
Customer service Sales
by Deborah on 07/09/2025Mr Saul Maldonado did a great job. Keep me calm and reassure me it will work out. Thank youHello Deborah, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.
Excellent customer service
by RGrace18 on 07/08/2025Thank you Ryan for always helping us out with a car! Always welcoming every time we come in!! Thank you Rhodel & Kianna for helping us with a smooth transition for our trade in!Hi, we're happy you found our staff to be so supportive during your experience here at Pacific Honda. Please let us know if there is anything else we can do for you; we are more than happy to help!
Recall and other stuff, not a 5 because of communication
by _______ on 07/07/2025Has appt for 7 am to ensure I would have my car back by end of day. At 1 pm received a text that my car needed front brakes. Responded right away with approval and electronic signature. I still wanted assurance that my car would be ready… by end of day. I called my service contact and left message. No call back. At 2 pm we were also arranging for our other Honda to get recall service. Asked that person about my car already in service. She asked the service contact. He would call me back. Did get a call back after 3 pm. Yes my car would be ready and he would call back. No call so we just drove there. Verbal communication would have been greatly appreciated. A text seemed very informal. So 2.6% was automatically added to invoice before they knew how I was paying. Invoice had to be reprinted. I wrote a check which was turned into an electronic check. I had to provide driver’s license. Another data breach risk out there!Hi, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Please reach out to Jeff Young at (858) 522-1234 or jyoung@pacifichonda.com so we may assist you in moving forward towards a resolution.
Shawn Mostafa
by RICHARD on 07/07/2025I came in and asked Shawn if he could agree to my pricing request! He immediately verified with a manager and was able to approve the pricing! I was able to pick a car with zero hassle. This is unheard of in any dealership I’ve been in.Hi Richard, we're happy you found our staff to be so supportive during your experience here at Pacific Honda. We are always more than happy to assist you if anything else comes up. Take care!
Great
by Justin R on 07/05/2025This was probably one of my best car service experiences. After a tough time getting assistance for an issue for 7 months in SD, pacific Honda came through. Consistent communication. Check ins every week while waiting for a part. It was… greatly appreciated during the stressful time.Hi Justin, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Satisfied
by Dog lover on 05/24/2025I’m glad it was fixed in a timely manner.Hi, your satisfaction is our top priority. We are always more than happy to assist you if anything else comes up. Take care!
Express Service. Lube Oil Filter.
by Roburto on 05/14/2025Been with Pacific Honda since 2007. In and Out within an hour. Moderately busy with 9 cars across 3 bays. 20-30 minutes per car. I was the 3rd in my bay after checkin.Hello, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
Buying a car at Pacific Honda
by JanetMnd on 04/30/2025updated 05/05/2025It was a great experience from texts exchange with Nina till the day I went there 04/29/2025, my children and me were greeted respectfully.Detaiils were explained well everyone there were friendly.I will recommend Pacific Honda to my… friendsHello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
Technician
by Mercedes on 05/03/2025The technician was polite, listened and acknowledged my voncerns answered my questions.Hi, thank you again for taking the time to let us know how we did. We hope you have a great day!
2023 Honda CRV Hybrid
by Jim Jeffrey on 05/01/2025Brought my Honda CRV to Pacific Honda, San Diego, for 2 safety recalls & an oil change. Check in by Bryan was fast & a free car rental was a +. Young lady who checked the rental car out & return, also closed out the paper work to pick up my… car and brought the car up front for my return home.Hello Jim, we appreciate you taking the time to leave us this feedback. We hope you have a great day!
Hi, thank you for taking the time to let us know how we did. We hope you have a great day!
by Theo Sanders on 08/01/2025