Customer Reviews of The Ford Store San Leandro
Review type:
Excellent!
by Lucky Moon on 06/28/2024
I have a Lincoln that had a big piece of metal stuck in the tire. I usually get my service issues done through the Lincoln dealer. It was so convenient to go to San Leandro Ford! Roberto was awesome ! He kept me updated on the process of… the new tire. Car was ready and washed on time! Thank you Roberto for making the service experience at San Leandro Ford a good one!
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The following reviews are more than two years old. They are not included in the overall rating.
29 reviews
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Transmission work
by highpwrshooter on 12/07/2015Service was great! BUT!!! 2 days after leaving the lot. the check engine light came back on again.. Back to you guys.... again...........Great services
by Kenneth4689 on 12/08/2015I bought a 2016 Ford Transit Connect XL wagon. The sale person is very nice! He have patience for me.great faqcility and good people in management
by verns2006f150 on 11/26/2015updated 12/04/2015they got my vehicle in and out in a timely manner and that is very important to me, Willie Pate has been a good advisor, reminds me of me when I worked for East bay Ford as an advisor. thanks again, Vern CreteGreat Service
by rf10res on 11/14/2015Service was excellent on my 2006 Ford Explorer. I took it in for an oil change, very fast and everyone was very friendly.Maintenance trip
by Amberlini1 on 11/09/2015This trip for service I felt like a VIP. Car was serviced in time frame quoted. There was extended service that needed to be performed and I was able to schedule this easily. I also could drop my car off the night before so that the… service department could start first thing on the scheduled date of service for the item that needed repair on my car.Great services
by Brucebubba1 on 10/28/2015Willie was very helpful and got my truck in and out as promised. I appreciate the fact that he didn't try to pressure or oversell something I didn't want or need at the time.Warranty work?... Simon Ortiz Says Go Somewhere Else!!! (In so many words)
by nels428 on 08/06/2009I had a new transmission installed in my Taurus wagon at another dealer. It it was shuddering and finally went out 2 days later and I had it towed to San Leandro ford service, since it was the closest and I was 100 miles from home. It was… under warranty and Simon , a service writer at The Ford Store refused to give ma a rental and I had to pay for it my self . He called and said a clip fell off inside the trans and he replaced the ball joint . There's no ball joint in an automatic trans..and he replaced it and the mechanic was test driving it and he wanted me to pick it up . I callede him back and said it was shuddering and to make sure it was ok before I picked it up. Simon returned my call and said it was still shuddering and said that the clip wasn't there to begin with and he replaced it and that he wanted me to come pick it up and take it to the dealer where I origionally got the trans installed. I went to the Ford dealer where I had the work origionally done and spoke to the service manager and told him what Simon had told me. Simon told the other dealer that "there might be a clip floating around inside the transmission and that he didn't want to work on it. The transmission has a # year 100,000 mile warranty thru Ford Motor Co. and is one of the best warrantys on the market for remanufactured transmissions. Well my point is that this guy Simon first tried to B.S. me with was the clip there or not and the "ball joint" thing . The second thing is that he wanted me to come back to San Leandro ford and drive my brand new transmission back to Oakdale to have it repaired . With shuddering and a loose clip floating around inside whick could most likely result in catastrophic failure. And the whole time he was really concerned about how many days I had the rental car which I had to borrow the money for from my 83 year old Mother due to the fact that I'm on disability. [Another dealership] in Oakdale called Simon and finally ended up going to San Leandro Ford to pick up my car . After my concerns about my car and the lack of concern from Simon for for my car by telling me to drive it even though there might be a steel clip floating around in it, and refusing to do work that Ford covers under warranty, I'm happy [the other dealership] took my car out of that place. Simon is either inexperienced or [violative content deleted] or both, and certainly [violative content deleted].A Pleasant Experience
by kissell101 on 01/19/2011updated 08/07/2025Hi everyone , all I can say is Sam Noble made it very easy for me to purchase a Car from the Ford Store San Leandro The Man Greets you with a Hand Shake and Smile nice way to start the day before getting down to business. With Sams help I… got all the options i wanted for my 2011 GT Premium Mustang 2011 Mustang GT premium Kona Blue Stone Interior Automatic Comfort Package Electronics Package 19 Wheels Pirelli tires Camera He will work with you and for you , his Experience and knowledge were invaluable in my Decision to purchase this Car , Thanks Sam Davethe great day to get a car
by djpsyc24 on 01/17/2014updated 08/07/2025On this day my car was due for a smog n it wasn't running right, so a light shined over my head and it came to get a new car!! So online I go and find a screaming deal on a 2013 Focus SE Blue at #SanLeandroFord me the call to make sure it… was there and they set up an appt and I was driving looking nice with no troubles with the old car. Gotta luv this place
Ford F-150 Lightning
Ford Mustang Mach-E
About our dealership
The Ford Store San Leandro is your source for new & used Ford cars, trucks, SUV, parts, service and more in the San Leandro area. Our goal is to provide the best possible service to our customers and make sure your car buying experience is second to none. We feature an extensive selection of new and certified pre-owned Ford vehicles, as well as used cars from many other makes. The Ford Store San Leandro is committed to providing superior service in all departments, from sales to finance to parts and service, and we invite you to search through our online inventory and stop by our dealership for a test drive.
Amenities
- Complimentary Loaner Cars
- Instant Financing
- Cable Television
- Express Service
- Customer Lounge Area
Languages Spoken (5)
- English
- Tagalog
- Chinese
- Spanish