Stevens Creek Toyota
Customer Reviews of Stevens Creek Toyota
Review type:
Straightforward leasing process
by Janet on 01/03/2019I enjoyed the test drive, and how knowledgeable the salesman was about the Toyota Mirai. We hadn't heard of it before, and ended up leasing one because it met a lot of our needs.Cindy / Waheed were amazing
by MS on 12/30/2018Was a very hassle free sale - easy to get doneThanks for the great review! Please come visit us if you need anything else, be it service or sales. Sincerely, The Stevens Creek Toyota Management Team
Happy buyer
by Yogesh on 12/20/2018I'm very happy with my purchase and I have to thank Frank Sheikh for his assistance and professionalism in walking me through the purchase.Thank you for your great review! We're glad to have Frank on our team and that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Thank you, The Tri County Toyota Team
Asher is best sales man
by Asherisbest on 12/09/2018Asher Massey is a awesome sales manager. He greeted us well. He is very honest and transparent. He explained pricing in detail & beat the prices. When we bought the car, he explained every feature in detail. We will definitely recommend him… if you are looking to buy Toyota.Reviews like yours are truly a breath of fresh air! Asher is truly an invaluable asset and we appreciate everything that he does. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Thank you, The Tri County Toyota Team
Love our new Mirai!
by SC_FC_Owners2 on 11/03/2018Our experience with sales, financing and other personal was consistently high level from start to finish. We appreciated that everyone treated us with courtesy and knowledge in helping us with our decisions.We are pleased to hear your experience was smooth from start to finish! Weâre eager to assist you with every aspect of your automotive inquiries in the future. Regards, The Stevens Creek Toyota Management Team.
Excellent Low-Pressure Customer Service
by dafrica13 on 09/03/2018Both my Sales Representative, Jason Xie, and the Financing Representative, Sonny, were professional, pleasant and efficient in every way. This was the best car-buying experience I've had in 35 years of purchasing cars.Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Regards, The Stevens Creek Toyota Management Team.
Very good experience
by htaheri on 07/03/2018Very nice staff. We worked with Behrooz Aram on our new lease. He was very helpful and made sure all our concerns were addressed.Thank you for taking the time to write this review. Our highest priority is satisfying our guests and we are delighted to know that Behrooz made sure your concern was addressed properly. We look forward to working with you again and if there are other things you need assistance with, do not hesitate to contact us. Sincerely, The Stevens Creek Toyota Management Team
Above and Beyond Expectation with professionalism
by SandeepS on 05/12/2018I consider myself lucky to be talking and dealing with Josh Pourkhorsand ; because couple days earlier I called and salesman on the phone did not seem too helpful and acted as if my sales was not important. This was back in February… (Presidents day weekend). I took a chance to request quote from their online service on the same truck and I was put in contact with Josh. I went to Stevens Creek Toyota to see and test drive used 2016 Toyota Tacoma. The truck had little scratch and the bed liner had scratches and you could tell it was used to haul rocks. Talking to Josh regarding used trucks and features he asked me if I have considered NEW truck. I told him that I have not and probably will not. Price is just too high. He took his time and gave me my options, comparing features and also showed me the difference of used and new Tacoma. I ended up going with the NEW Tacoma. I had to order and wait 3 months because the color I wanted was not available at the time. He kept in touch with me for any questions or concerns while my truck was getting build/manufactured. I even tried to see if other dealers can beat their price and none could. My truck got delivered yesterday (05/11/18) and I went in test drove it and having them add two more accessories. Just got a text earlier today; from their service manager that truck is ready for pickup. Will be picking the truck in next couple of days. Josh even offered to pick me up from the train station when I go to pick up my truck. Even after the sale we were still talking. Usually salesperson dont want to waste their time once they have your sale. Please see and give Josh a chance if you are reading this and are in the market for purchasing car. He is honest, kind and loves helping people. I felt really comfortable dealing with him. Sunil Singh the finance/DMV processing person was super knowledgeable, nice and kind person. He has been working at Stevens Creek Toyota for over 17 years and understands the financing, protection and to my surprise about my truck as if was the salesman. He broke down the numbers and explained me thoroughly regarding maintenance and protection. He will lay it out for you and leave it up to you to make decisions. Not pushy at all. Answered all my questions as well. He even went outside me after the paperwork was done because I brought up a question regarding wheels. I was in car financing business and Sunil totally went above my expectation. Made my day. Josh Pourkhorsand (Fleet and internet sales manager) and Sunil Singh (Finance/DMV) are the best combo to have when purchasing vehicle.Sandeep, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, The Stevens Creek Toyota Management Team
Purchase of New 2018 Toyota 4Runner
by NinaGina on 04/29/2018A big Thank you to Dane, Steve, and JoJo for making my purchase of a new 4Runner TRD Premium smoothly and with no pressure. A Big Kudos for Dane who went out of his way taking me to all the car lots in search that I would find the 4Runner… for me with all my "wishes" : ) And a Big Thank you to Steve and JoJo for making the price right and to make it work within my budget! : ) They were patient, well-knowledge and thorough with details of the vehicle, warranty & maintenance plans. Thank you All : )Thank you for taking the time to write this review. Our highest priority is satisfying our guests and we are delighted to know that Dane, Steve, and Jojo made sure your concern was addressed properly. We look forward to working with you again and if there are other things you need assistance with, do not hesitate to contact us. Sincerely, The Stevens Creek Toyota Management Team
Sales Experience
by DavidEdwardLee on 04/01/2018The personal at Stevens Creek Toyota were knowledge, friendly and honest.Thanks David for leaving this awesome rating! It means a lot to the team that we have provided you with a 5-star visit! Sincerely, The Stevens Creek Toyota Management Team
Thank you for sharing your feedback, David! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. We are happy to see that Nathan provided this experience for you. Please let us know if there is anything else that we can assist you with. Best, The Stevens Creek Toyota Management Team
Thanks, David! Were delighted to hear of your positive experience at our dealership. We always strive to provide the utmost in customer service and quality, and it makes us happy to know that you feel you experienced these values first hand. We hope you continue to choose us for all of your future automotive needs, and we hope to see you again soon. Until next time, have a great day! Sincerely, The Stevens Creek Toyota Team
Great Inventory and Helpful
by BuddyLove on 03/26/2018friendly helpful people along with great inventory to choose from. If you do buy there be sure and ask how long the wait to see finance guy will be as you may want to grab something to eat etc. as it can take as long as 3 hours on a busy… weekend.Your great feedback truly made our day, Buddy. We work incredibly hard to exemplify our commitment to customer care and I am glad that our team was able to show you what we strive to deliver. We look forward to making sure that you enjoy your car for many years to come. Sincerely, The Stevens Creek Toyota Team
Josh, highly recommended
by TKTKTKTK on 01/29/2018My salesperson, Josh, was very supportive and patient, yet very honest and straight for what we asked. He helped us to be comfortable and confident about our purchase.First and foremost, thank you for stopping by to leave this incredible review. Our staff prides itself on providing efficient and friendly service to every customer that comes to our dealership. I'm happy to see that your visit reflects these values and that Josh assisted you in such a detailed and customized manner. Give us a call if you have any further questions! Best, The Stevens Creek Toyota Management Team
Winston is the BEST!
by skooterkat on 11/29/2017He was attentive, knowledgeable & worked w/in my parameters w.out being pushy. The car I bought is in great condition & fairly priced. He even followed me to the airport to return my rental! I"d highly recommend St. Creek Toyota!Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. All the best, Stevens Creek Toyota Management Team
Most horrible service
by zhuoruli on 11/10/2007My husband and I went to this dealer since we are interested in purchasing a minivan. This place has the worst service ever. The sales guy named Robbie was reluctant to help and didn't offer any suggestions when we have questions. Half way,… when we requested to test drive the minivan, he told us that he has another appointment and left us in the lot and told us he will find another guy to help us. Wait for 15 minutes and went in asking for receptionist, they promised that they will come soon. Another half hour passing by, nobody came. I asked again and again, finally my family left in anger. This is the worst service ever, when we purchase the car from another dealer, we won't return there for service.I think Robbie Matar is one of the best salesman I have ever delt with.
Lousy sales manager/horrible/demeaning staff
by dollar_savvy on 04/25/2011updated 08/08/2025While negotiating with the sales manager he had the audacity to say, This is not Pakistan or India where ever you come from". While waiting for the sales person to give me a quote for the car, I saw what could have been on the ABC's TV… show WHAT WOULD YOU DO? the floor manager and staff treated an African American father and daughter with such indignity that I had to get up and walk away. I gave my number to the girl if she ever needed me to testify on her behalf. NEVER EVER GO BACK TO STEVENS CREEK TOYOTA!!!Best car buying experience ever.
by jh89el on 01/07/2013updated 08/08/2025This was my best car buying experience ever. I took a test drive on a Saturday and let the salesman know that I would not be purchasing that day. I didn't even want to talk price, and he honored that. However, on my way out, he indicated… that he could take $2000 off of the sticker, but there was no pressure from him. On the following Wednesday, I went to three dealerships to get bottom line prices. One of them gave me a good price quickly, but which was about $1000 more than my offer. The 2nd dealer started playing the games: "I'll see what I can get my manager to do", "What would it take for you to get into this car today", "Can we meet in the middle", "I'm working for you". After three iterations, I walked out. They still were higher than the first dealer's bottom line offer by about $1000. Then I went back to Stevens Creek. Told them I wanted to get their best offer, and told them what I wanted to pay. The manager came out to handle the negotiation right off. Their first counter was $500 more than my offer and $500 below the 1st dealer. I countered with $150 less, and they immediately met that. Looking good from my side. I then said I'd need to talk to my wife, and they came back immediately and met my initial offer. Total time to get to my offering price was about 20 minutes. First time I've ever bought a car and didn't feel cheated.
Janet, thank you for the feedback! We are happy to hear of your positive experience at Stevens Creek Toyota, and we are grateful you chose us for your automotive needs. We look forward to serving you again in the future! Sincerely, The Stevens Creek Toyota Management Team
by dealerreply on 01/05/2019