Honda of Stevens Creek
Customer Reviews of Honda of Stevens Creek
Review type:
Excellent sales by Von Doen
Great customer service
by Artur W on 04/13/2024Honda of Stevens Creek provides exceptional service. Special shout out to David and Johnny for their professionalism, expertise and dedication to ensuring customer satisfaction during our recent purchase of 2024 Honda CR-V.They went above… and beyond to make car buying process smooth and pleasant. Thank you once again for your outstanding service. We highly recommend Honda of Stevens Creek the best place to purchase your carArtur, we are so pleased you enjoyed your visit to Honda of Stevens Creek! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Adriel Villegas
by r92001r on 04/12/202411/10 Could not have been better- friendly, straightforward, professionalThank you again for taking the time to let us know how we did. We hope you have a great day!
My experience with Jerry Marquez at Honda of Stevens Creek
by Michael on 04/09/2024Jerry answered all my concerns todayThank you again for taking the time to let us know how we did. We hope you have a great day!
Great Customer Service
by Santiago on 04/02/2024Got a lease from this place. The process was smooth and Scott was a great helpThank you again for taking the time to let us know how we did. We hope you have a great day!
Fantastic Experience!
by Fit4UnFit on 03/27/2024All the employees that helped my wife and I purchase a '22 CR-V EX-L were absolutely fantastic from start to finish! Kevin, Pedro, Jesse, and Ryan were all extremely quick and helpful. That answered all our questions, and got us a great… deal. 10/10!!!Thank you again for taking the time to let us know how we did. We hope you have a great day!
Excellent service
by Pvalenz28 on 03/16/2024Service was great leading into my appointment everything was approved i just needed to go in a sign process was smooth and fastThank you again for taking the time to let us know how we did. We hope you have a great day!
Honda Civic Sports
by Ray Janjua on 03/14/2024They are always very helpful and provide you with the best deals, if you want a guy who will guarantee the best deal go to Andre in the Sales TeamThank you again for taking the time to let us know how we did. We hope you have a great day!
Fantastic buying experience!
by Sarath K on 03/11/2024Very helpful and supportive staffs at Stevens creek. I had wonderful experience buying 2024 Honda CR-V hybrid from Stevens creek Honda. Being a new comer to this country there were several challenges to buy your dream car and with the… fantastic support of the staffs especillay from Mr Azurim and Mr Jalal, I was able to close the deal on the same day! I will certainly recommend this fantastic dealers to my friends!We appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Misleading advertising, Hidden charges.
by Pescador on 08/23/2023Visited to purchase a car that was advertised at approx. $19.500. After agreeing to buy the car I was presented with an invoice that was $1295 higher. The reason given is that a Karr security system had been installed and wired into the… original wiring harness. This additional cost should have been disclosed in the advertised price since I was denied the option to purchase the car without the alarm. Talking to my local mechanic I now have found out that these aftermarket alarms often cause major problems with the sensitive electronics in Mercedes vehicles. I really don't want this overpriced equipment in my car. Kevin, the salesperson was friendly and helpful. The add on was never mentioned until the final bill was presented. These slimy dealer practices have long turned customers off from buying from dealers. I'm sorry to find out that things have not changed.We are disappointed to hear that you did not have a more positive experience with us at Honda of Stevens Creek. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (800) 692-2129 so we can work towards a resolution. We look forward to hearing from you.
Honda of Stevens Creek is my go to for cars
by J. Ramirez on 08/01/2023If you need to purchase a car or have your existing car serviced, you can't go wrong at Honda of Stevens Creek. Everyone at this dealership is nice, courteous and helpful. They receive my highest rating - 5 stars.J. Ramirez, we're so glad that we were able to go above and beyond your expectations! We look forward to your next visit! Take care!
Simply Awesome!
by Kristin on 12/31/2022Our time at Stevens Creek Honda was wonderful from the second we walked into the dealership and met Ramon to the second I drove away in my new car. Ramon, our sales agent, Philip , the manager, and Ryan, the credit consultant, were so kind… and not pushy at all. This was the third Honda dealership we visited today and it was our final visit because it was such a great experience. I would recommend this location be the only stop to anyone looking for a new car Honda.Thank you again for taking the time to let us know how we did. We hope you have a great day!
Underwhelming service
by disgruntled customer on 07/09/2021I recently bought a Honda CR-V from this dealership. Our sales associate Jesse was really niceand helpful, although a little distracted. But his manager Faycal was one of rudest people I’ve met. He was extremely arrogant, unhelpful and just… rude. This is really unacceptable in a car dealership which survives on good salesmanship. This person needs some lessons in how to behave with customers. Really disappointed just because of you this person. I would not recommend this dealershipThanks to Stevens Creek Honda
by BabuRajendra on 03/14/2021It was a smooth buying experience. I was looking to get a Honda Fit for college. After a few email changes with Tina, I set up an appointment to test drive the Fit. Tina and Adriel were so pleasant to work with. Adriel was very patient in… addressing my queries about the Fit and eventually I ended up with the car that I wanted. Thanks to Adriel and Tina!Service manager Rick
by Took care of the problem on 10/09/2020We had a difficult issue with our service and Rick continued to work to resolve it for us. He was helpful and accessible and eventually got the job done. Thank you Rick.Hi Took Care Of The Problem! We're so happy we were able to help you out! We hope to be of service to you again in the future. Best wishes, Honda of Stevens Creek
Good deal
by Atomar2009 on 09/28/2020I’m so lucky to find that kind of deal and works with nice people at the dealer.Good service
by Robert9686 on 06/13/2019It was great, customer service was helpful. Went above and beyond and found a broken part of my car that I didn't even suspect.Wow, Robert9686, thank you for the great review! We’d love to serve you again in the future!
Good Experience!
by Laurie on 12/11/2018We had been looking for a pre-owned Honda CR-V and found one here for a reasonable price with Ramon's help. He was courteous and comfortable to work with, allowing us to look over the car carefully both before and after test driving it.Thank you so much for taking the time to leave us this great review! Have a wonderful day, and feel free to stop by and see us anytime!
Disgraceful and Dishonest Service Department
by LBHondaOwner on 06/12/2018This review is for the Service department at Stevens Creek Honda, and specifically for Service Manager Ricardo Pimentel and Service Advisor Summer Pettigrew. Do NOT bring your Honda to this service department if you want any semblance of… Customer Service, or your vehicle to be correctly diagnosed and repaired in a timely manner. I brought my vehicle to this dealership on 5/17/18 because it was blowing hot air out of the A/C. Stevens Creek Honda did a diagnostic and determined that I needed a new A/C Compressor, which was covered under warranty but they could not complete the repair due to a nationwide backorder on a part, with no ETA. I waited two weeks to hear back from this dealership, leaving numerous voicemails for Summer Pettigrew but she failed to return a single call. Fed up with them not returning a single phone call, I stopped in one day to see Service Manager Ricardo Pimentel, who was rude, unapologetic, and refused to do anything to get me into a conforming vehicle. I asked him about a rental car because driving with a new, under warranty car with black leather interior in June with no A/C and no ETA for a repair is not acceptable. He said he would "look into it" for me and get back to me the next day- It's been almost a month and I haven't received a single phone call about my car from Stevens Creek Honda. I called HondaCare to inquire about my warranty contract, which indeed say I'm entitled to a rental car while waiting for parts or the vehicle is being repaired, and the rep over the phone said in these cases they can make accommodations for extended rental car periods, but the case needs to be opened through the dealership and there has been no activity on my account, aka Ricardo Pimentel didn't even bother to pick up the phone regarding my issue. I made complaints to Honda Corporate, who were communicative until they got back to me saying this dealership won't return their calls and there isn't anything they can do in this instance as they are privately owned and operated. The best part? I was driving around with no A/C for two weeks after bring my car to this service department, which Stevens Creek Honda service reps told me "Just drive with your windows down", until I took my car to a different Honda dealership up the Peninsula- they were able to complete my repair in ONE DAY and my A/C seems to be working fine to this point. These people, specifically Service Manager Ricardo Pimentel, are extremely dishonest and a disgrace to anybody that works in a customer-service type job. How hard is it to pick up the phone and return a phone call? Apparently it's very difficult for these people. I recommend you take your car to any other Honda service department if you run into an issue. Anderson, Capitol, Serramonte- driving to any of these locations will serve you and your vehicle better. At the very least different dealerships give you the courtesy of returning your phone calls. Do not trust Service Advisor Rick Pimentel or anything that he might promise you. This Service Department even refuses, to this day, to provide me with a completed work order stating their diagnosis and they were unable to fix the vehicle to conforming standards. I did eventually get a call from a gentlemen named Richard Artell, who introduced himself as the Service/Parts Director for Stevens Creek Honda. He apologized on behalf of his incompetent staff and offered to take care of me when the next service is due, but when I call back the next week I was informed he no longer works at this dealership.Hi Leon, thank you for taking the time to bring this to our attention. We are disappointed to hear that your experience with our service department did not meet the high standards we set for ourselves. We would love to speak to you directly. If you would be willing, please contact our General Manager, Joseph Spurrier, at Joseph.Spurrier@stevenscreekhonda.com so we can learn more and best address your situation.
Excellent service Bobby!
by CaptainAngel on 09/08/2017Bobby was informative and made sure I was good with the itemized service. Excellent customer service overall!Captainangel, we are so pleased you enjoyed your visit to Honda of Stevens Creek! We will be sure to pass on your kind words to Bobby! Have a wonderful day and come back to Honda of Stevens Creek anytime!
CRV Service
by JayHonda30 on 01/12/2017updated 01/20/2017Excellent service, went in the morning without an appointment got the oil change done in 1 hr.Honda of Stevens creek san jose calif
by beware194 on 01/09/2017updated 01/20/2017Overall the work was done on time and correct. I asked for my front & back windows inside to be cleaned (l'm a senior) this was not done. The setting on the drivers seat were so changed it has taken me a number of times to get it back to my… original settings. It seems I still need to work on it. Who ever drove it at the dealer must be over 6 feet 10 inches tall!
Siva, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Honda of Stevens Creek. We look forward to your next visit!
by Eleanor Tant on 08/01/2025