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Honda of Stevens Creek


4590 Stevens Creek Blvd, San Jose, CA 95129 (map)
Today 10:00 AM - 7:00 PM
Sales Rating
Recommend:
Yes (9) No (1)
Service Rating
Recommend:
Yes (2) No (0)
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Dealership Sales Review

1 out of 5 starssales Rating
Misleading advertising, Hidden charges.
Written by Pescador on 08/23/2023
Visited to purchase a car that was advertised at approx. $19.500. After agreeing to buy the car I was presented with an invoice that was $1295 higher. The reason given is that a Karr security system had been installed and wired into the original wiring harness. This additional cost should have been disclosed in the advertised price since I was denied the option to purchase the car without the alarm. Talking to my local mechanic I now have found out that these aftermarket alarms often cause major problems with the sensitive electronics in Mercedes vehicles. I really don't want this overpriced equipment in my car. Kevin, the salesperson was friendly and helpful. The add on was never mentioned until the final bill was presented. These slimy dealer practices have long turned customers off from buying from dealers. I'm sorry to find out that things have not changed.
  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No

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Kennedy Seaton on 08/28/2023
Dealer Response
We are disappointed to hear that you did not have a more positive experience with us at Honda of Stevens Creek. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (800) 692-2129 so we can work towards a resolution. We look forward to hearing from you.
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