Customer Reviews of Mercedes-Benz of Stevens Creek
Review type:
Purchase of 2009 E350
not keeping appointment time
by camille on 12/27/2024My appointment time was AM8:40, but until 9:15 that someone came to handle it.Hello Camille, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help!
Excellent customer service by Daniel Ho & all
by Margarita on 07/26/2024The service was stellar! 🙌 at Stevens Creek MB We were made to feel like VIPs at the dealership by all. Having to drop off the “beast” (that is what I named my SUV 🫶) was fine as it was returned in top condition, as expected. THANK YOU!… MB at StevensHi Margarita, it is great to read such wonderful comments about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Purchase of 2009 E350
by Kevin Sr on 06/24/2024I purchased a used 2012 E350 in February of 2024. It was an excellent deal and in incredible shape. It was a high-performance vehicle that had decent gas mileage. I was so impressed with what they had to offer that when my wife needed a… car to replace her aging auto, I called the same salesman who sold me the first car and asked if he had anything like mine again. I was amazed! He said yes. I drove over the next day and purchased a second E 350 but a little older, a 2009. It is working great. We are now happy MB owners with two in the driveway. The neighbors think we came into some money but the reality is that they were trade-ins that were very well taken care of by their previous owners (each car had only one owner), and I was in the right place at the right time! At Stephens Creek Mercedes Benz dealership.Hi Kevin, thank you for taking the time to leave a review for us at Mercedes-Benz of Stevens Creek. We're happy we could meet your expectations! Don't hesitate to call us if you ever need anything. Be safe on the road!
Youi Won't Regret Buying/Leasing from Mercedes Benz of Stevens Creek
by scampano3 on 06/08/2024Make an appointment with Goran Muftic in the Sales Dept. He's the best in the business and really cares about his customers! I've leased my last four cars from him, and each time, the experience was first class! You owe it to yourself to… check it out! The Service Dept. is top-notch as well!Hi, we are pleased to hear you had such a positive experience with us! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
The Salesperson was Rude
by Harsh15 on 05/31/2024The Salesperson was rude because I had contacted another dealer for better pricing. He promised me a few add-ons which were never delivered.Hello, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (408) 641-4610 to discuss what we can do to help.
Mercedes Benz of Stevens Creek Sales
by rabuel05 on 05/27/2024Car buying was smooth.Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Exemplary Sales Process!
by Anthony McGilvery on 05/08/2024I recently leased a 2024 EQ through my sales associate Diana Than. Just as in my first purchase in 2020 she treated me like royalty! I simply expressed how much I liked a 350 4matic that was on the showroom floor as I was waiting for the… service on my GLS. She noted that and sent me a concrete price for a lease that was well under the mrsp! When I decided to go ahead with the lease she and the finance team made everything exceptionally smooth! Once I took possession she guided me with great tips on charging and set everything up through MercedesMe Connect. I love my first BEV and I have her to thank for it!Hi Anthony, we're happy to hear you had such a positive experience with our team! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Best Service Advisor ever!!
by Anthony McGilvery on 05/08/2024I purchased a 2020 GLS in March of 2020. For the life of my car I have had John Stansbery as my SA. I couldn’t possibly be happier with how he makes me feel. Any question he answers, he fixes small things himself so I don’t have to schedule… and appointment, and when I need a service appointment he always makes sure a loaner is available and communicates clearly when car will be done. The whole service process is easily the best experience I have had in my 65 years!Hi Anthony, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
Exceptional Car Maintenance Service!
by Linda Lan on 05/03/2024I recently took my car to Mercedes-Benz of Stevens Creek for maintenance, and I couldn't be happier with the service. As soon as I arrived, I was welcomed by a maintenance advisor who was not only professional but also genuinely cared about… taking great care of my car. After the maintenance was done, my car felt amazing, just like it did when it was brand new. They really paid attention to every detail to make sure my vehicle was in excellent condition before giving it back to me. It was such a relief knowing that my car was in such capable hands. I highly recommend Mercedes-Benz of Stevens Creek for anyone looking for top-notch car maintenance!Hi Linda, your comments keep us motivated and working hard for all our guests! If you have any further questions, please give us a call. We're always happy to help!
Got it
by dcarastan on 04/15/2024I was able to get one of the last Metris with a turbocharged gas engine. The sales proces was straightforward and was able to drive with the car in less than 3 hours. Compliments to Jim for assisting with it.Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you ever need help, just give us a call. Happy motoring!
Leased a new wagon
by JBH1111 on 04/12/2024No pressure, just courtesy call to keep in touch about the car I was interested inHi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!
Great experience
by Hooman T. on 03/23/2024Experienced nice and helpful sales team.Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Certified Used MBZ PURCHASE
by Arcadia on 03/22/2024Outstanding care and beyond expectations! Knowledgeable salesperson Cody Blanchard was outstanding in solving a blemish challenge and after sale instructions on technical configurations.Hi, we appreciate you taking the time to leave us a response. If you ever need help, just give us a call. Happy motoring!
Pretty good experience
by doccrago on 03/16/2024The price was great, the Finance Manager was good on that when I verbalized I was not interested in any extended warranties etc. he did not try to sell them to me. The salesman was friendly. My only gripe, I was not financing this used… car from them but they did a hard credit pull on me. This should have been told to me at the outset.Hi, thank you for taking the time to leave us feedback. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (408) 641-4610 -- we hope to hear from you soon.
Bought a used car for my daughter
by jimjim007 on 02/21/2024We had a very nice experience and did not feel pressured at any point in the process. Once it was time to sign the contracts, a lot of dealers try to sell warranty agreements, coatings, etc but MB of Stevens Creek did not. Signing the… paperwork and completing the sale as actually an enjoyable experience as opposed to other dealerships.Hi, it is great to read such wonderful comments about your recent experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!
review the process of my BMW X5 purchase
by Steve Wei on 01/30/2024I dealt with two salespersons to purchase the car. Although I made the payment for the car on December 22nd, I didn't receive it until January 5th. Unable to wait any longer, I visited the store to inquire about the delay from the sales… manager. The second salesperson who handed over the car impressed me greatly. He provided thorough explanations about the vehicle, was easy to communicate with, and approached his work with evident passion. Unfortunately, I've forgotten his name, but I recall he was from the Mini Cooper department. If I were his manager, I would certainly consider rewarding him with a bonus.Hi Steve, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Stevens Creek. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
"Exceptional Service Unveiled: A Stellar Experience at MB of Stevens Creek
by Robin M on 01/23/2024I recently had the pleasure of experiencing exceptional service at Mercedes-Benz of Stevens Creek, guided by the proficient service manager, John Salsbury. From a seamless check-in to the moment I gracefully departed in my 350 GLE, every… aspect of the service was nothing short of outstanding. Salisbury's attention to detail and the overall efficiency of the team truly made this visit a remarkable experience. Highly recommended for those seeking top-notch service and expertise.Hi, we are very happy to have provided you with such a positive experience! We appreciate your recommendation of Mercedes-Benz of Stevens Creek and we hope to be of service again in the future.
Excellent sales experience with new purchase at Mercedes Stevens creek
by Bond007 on 01/20/2024Asad is a professional and provided me with a good car buying experience without taking much time at his end. Finance portion was also fairly smooth. The wait part was a bit long due to it being Dec 31.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Customer Service makes or break any great product
by Average Jane on 01/04/2024Our sales rep, Marius, @Stevens Creek Mercedes made our buying experience because customer service still matters and it will make or break any sale regardless of how good the product. We had intended to buy a different make car that day but… had poor an experience so we decided, on a whim, to give Mercedes a try. We are truly grateful for warm welcome, the positive and efficient buying experience! And the knowledge that customer relations is still priority at this dealership!Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
EQE 350
by Chet176 on 12/18/2023I just leased EQE 350 from Stevens Creek Mercedes. This is my 3rd Mercedes car from this dealer. Even if you have an issue with the car, they always resolve the issue quickly.Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
New EQE SUV
by F Douglas on 12/11/2023This was initially a visit to evaluate a car and we ended with an actual purchase. This car was the best option for our needs. The staff were professional and the whole experience was very easy and good.Hi, thank you for taking the time to share your feedback with us. If you need more help, our team is available to talk -- safe travels!
Mercedes-Benz GLC-Class
Mercedes-Benz C-Class
Mercedes-Benz GLE-Class
Mercedes-Benz GLS-Class
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi Kevin, thank you for taking the time to leave a review for us at Mercedes-Benz of Stevens Creek. We're happy we could meet your expectations! Don't hesitate to call us if you ever need anything. Be safe on the road!
by Beckett Adams on 06/26/2024