Customer Reviews of AutoNation Volvo Cars San Jose
Review type:
Great car buying experience
Horrible Finance Department
by CP on 04/09/2025Only reason they receive a star is the knowledge of their sales team, who knew the vehicle and were patient in sharing the safety features we love in our Volvos. I appreciate Ahmen and his expertise in the XC90 model line up. Finance… staff members were disrespectful, disparaging, and unprofessional. As a military family we choose our lender in alignment with our households needs, and Tom immediately pushed for in house financing because it was “difficult” to work with our lender, despite it being a nationwide bank. Even once the dealer received pre approval he insisted without a particular document he could not finance with our lender. Upon speaking with our bank, Tom was incorrect. As a finance lead it would be an expectation to know ACH vs check payment processes, but it was clear he did not. It was discouraging and deflating to be constantly questioned and talked down too. I called the next day to speak with management, and was told I’d receive a call back. I did not, called the next day, and received the same disregard. Almost a week later and no one has returned calls from their leadership team. I would never go back or recommend this dealership due to their finance team and unresponsive management.Hi, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Bought a Used car
by Mayya on 04/10/2024Bought a used car 4/2/2024, I was there from 11:35-6:30PM and I was late picking up my kids. The very next day the car wouldn't start! YAAY, they gave me the runaround all day finally decided to tow my car after telling me to just buy a new… battery for it, It's now 4/10/2024 and I still haven't heard from them about my vehicle.Hello Mayya, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Great car buying experience
by MostlySunny on 04/01/2024Buying a car can be stressful but AutoNation Volvo in San Jose provided a great car buying experience. Everyone I interacted during the car buying process was professional, courteous, helpful and took the time necessary to answer all the… questions I had. I would highly recommend this dealership.Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We appreciate your recommendation of AutoNation Volvo Cars San Jose and we hope to be of service again in the future.
AutoNation
by Laura G on 03/25/2024We had a great experience at AutonNation when purchasing our new Volvo XC40 Recharge. Everyone was very friendly and helpful. A shout out to James, Kyle and Umar for their expertise and kindness. Things went very smooth. Loving the new car!Hi, we are pleased to hear you had such a positive experience with us, Laura! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
2024 S60 Recharge Ultimate
by S60Recharge on 03/16/2024Working with Yoon Shin was a pleasure. He kept us informed of the delivery of our new car and once it arrived he explained the features of our S60 Recharge.Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Volvo Cars San Jose. Feel free to stop by if you ever need any more help.
How buying a used car should be!
by Just Me on 03/12/2024The team at AutoNation Volvo Cars San Jose went above and beyond to get me in an incredible new (to me) car. Although the car I was originally looking at sold before I could get it, they found an even better one for me at a very reasonable… price. They also gave me a good deal on my trade-in. I would highly recommend them and will definitely be returning when I need a new vehicle in the future. Laura Blanc is an incredibly hard-working and responsive sales representative--ask for her!Hi, we're so glad that we were able to go above and beyond your expectations! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!
Ms. Ji
by Juliana on 01/07/2024AutoNation and Mr. Shin were very helpful and knowledgeable about Volvo and their various models. We were very satisfied with our experience at this dealer.Hi, we are pleased to hear you had such a positive experience with us, Juliana! Drive safe, and we'll see you on the road.
New EV
by Sgnew44 on 01/06/2024All associates were attentive to our needs and we got the car we requested.Hi, we are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Slow service
by robwalden04 on 12/17/202330min wait from appointment time.Hi, thank you for taking the time to leave us feedback. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (408) 758-5501. We hope to hear from you.
Serivce on S80
by -------- on 12/11/2023We have been dealing with Stevens Creek AutoNation Volvo since 1988 and have always had first rate service.Hi, we appreciate your positive review of your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Fast and high quality
by Ricardo on 12/05/2023Great service, fast staff and quality workHi, we are pleased to hear you had such a positive experience with us, Ricardo! Drive safe, and we'll see you on the road.
Excellent, On-time and Courteous Service Everytime
by Myron B on 11/09/2023I have been going to Volvo Stevens Creek for all my service needs for my '17 Volvo XC90. Every time I am greeted, provided info on what is due, clear estimates, prompt updates, and on-time delivery after the service has completed. All the… service advisors are quite courteous and informative, showing dedication to customer service. Rental car option is a plus and ease of scheduling online is very convenient.Hi Myron, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
had an appointment but received no service
by jessica on 11/05/2023I made an appt for a Monday 8:30am drop off and it took nearly an hour to simply drop it off. By the end of the day, they never even looked at my car. The following day I called at 10am to make sure it would be serviced and ready for pick… up by closing time and they said they hadn't even looked at the car and couldn't make that promise. They offered a rental car instead, but the rental car was only available across the street from the dealership and I could not pick it up anywhere else. I don't live anywhere near that dealership. This is completely unacceptable; not having a car for two days and then picking it up un-serviced. I don't live near the dealership and shouldn't be offered an appointment when they are clearly not able to fulfill the service, which I received 5 (!!) email reminders for. I still have to get my car serviced, so I'll be looking to get it done elsewhere going forward.Hello Jessica, thank you for taking the time to leave us feedback. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (408) 758-5501 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
Long wait
by ELM12211 on 11/03/2023Service advisor did not set the right expectations and didn’t tell me how long it would take for my car to be even be looked atHi, we appreciate you taking the time to leave us a response. If you would be willing to give us another chance in the future, please reach out to our General Manager at (408) 758-5501. We would appreciate the chance to turn your experience around.
Great experience!
by Julia K on 11/02/2023I had a great experience with my car service. And my advisor Emir was super helpful. Would definitely recommend to my friends.Hi Julia, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We appreciate your recommendation of AutoNation Volvo Cars San Jose and we hope to be of service again in the future.
Customer
by Customer on 10/19/2023Friendly, professional, and supportive staff. I purchased a Tesla and after getting it home I noticed a cracked screen, called AutoNation Volvo, they did some research and took care of the issue. I asked them to take care of a couple… small paint touch up and they did so without questions. I was new to all the in's and out's of a Tesla and they were very patient and through in explaining everything to me.Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Lovely Experience
by Sairvine on 10/19/2023This is my second purchase from AutoNation San Jose Volvo, and it was a wonderful experience. Diego took fantastic care of me and I highly recommend working with him and the rest of his team. 11/10 - would recommend.Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We appreciate your recommendation of AutoNation Volvo Cars San Jose and we hope to be of service again in the future.
1st service
by Phil@sj on 10/06/2023Due to the construction of the site and more vehicles in the service line that day, my simple software update took 3 days. However, Emir is very responsive in updating progress status. The job is well done, but hope they can improve in the… service time in the future.Hi, thank you for taking the time to share your feedback with us. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (408) 758-5501. We hope to hear from you.
service at stevens creek autonation volvo
by Vovlo owner on 10/02/2023Upon dropping off the car the night before for a 7:15 a.m. appointment the next day, was told they'll try to have it the next day by the end of the day. Just basic routine maintenance. However, since they were 4 technicians down, it might… not be ready. Why book service appointments if you know you are back logged & cannot have cars ready in a timely manner? The car wasn't ready until the following day by noon. The quote i received was close to $200 more than expected, with no necessary/extra services required or recommended. I was told I would be kept updated on the status of the car but I had to call them late afternoon to find out the car would not be ready.Hi, thank you for taking the time to leave us feedback. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (408) 758-5501. We hope to hear from you.
Volvo service
by ChungHee on 09/27/2023Kind and professional serviceHi Chunghee, thank you for your positive review. We're happy to have been of service to you. Thank you so much for being one of our valued guests and we look forward to your next visit!
Service review
by Yuchi Wang on 08/15/2023Service advisor was courteous, explained all details, completed on time.Hi Yuchi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We appreciate your recommendation of AutoNation Volvo Cars San Jose and we hope to be of service again in the future.
by Gabi Porter on 04/03/2024