AutoNation Volvo Cars San Jose

Only reason they receive a star is the knowledge of their sales team, who knew the vehicle and were patient in sharing the safety features we love in our Volvos. I appreciate Ahmen and his expertise in the XC90 model line up. Finance staff members were disrespectful, disparaging, and unprofessional. As a military family we choose our lender in alignment with our households needs, and Tom immediately pushed for in house financing because it was “difficult” to work with our lender, despite it being a nationwide bank. Even once the dealer received pre approval he insisted without a particular document he could not finance with our lender. Upon speaking with our bank, Tom was incorrect. As a finance lead it would be an expectation to know ACH vs check payment processes, but it was clear he did not. It was discouraging and deflating to be constantly questioned and talked down too. I called the next day to speak with management, and was told I’d receive a call back. I did not, called the next day, and received the same disregard. Almost a week later and no one has returned calls from their leadership team. I would never go back or recommend this dealership due to their finance team and unresponsive management.