Hello Mazda of San Diego
Customer Reviews of Hello Mazda of San Diego
Review type:
Best car by experience!
Kudos to the service advisor
by Gregor Samsa on 08/19/2023My car was in for only minor servicing, but the service advisor, Jose, was as proactive, attentive, and accurate as anyone could want in his projection of time and cost. He made it a pleasant experience.Hi Gregor, Thank you for the five-star review! We are thrilled to read about your positive experience with us at Hello Mazda of San Diego! We greatly appreciate your kind words and are delighted that Jose provided you with such proactive, attentive, and accurate service. Your satisfaction is our top priority, and it's wonderful to know that he made your visit pleasant. Thank you for sharing your feedback, and we look forward to assisting you with any future car servicing needs. Drive safely!
Best car by experience!
by Sharonah on 08/13/2023Working with Hello Mazda of San Diego was the most pleasant car buying experience I’ve ever had. I really appreciate the approach of the Hello Auto Group, their transparency, their single point of contact approach, and their genuine… friendliness. We worked with Jayde, who was fantastic and patient. I’m so thrilled with our new vehicle and highly recommend Hello Mazda of San Diego for anyone looking for their next car!Hi Sharonah! Thank you so much for sharing your wonderful experience at Hello Mazda of San Diego. We are thrilled to hear that your car-buying journey with us was the most pleasant you've ever had. Your kind words mean the world to our team. We take great pride in our approach at Hello Auto Group, rooted in transparency, a single point of contact, and genuine friendliness. Knowing these values resonated with you during your visit is fantastic. Jayde is an incredible team member, and we're delighted to hear that they were fantastic and patient throughout the process. We will make sure to pass on your compliments to Jayde. Congratulations on your new vehicle! We're excited that you're thrilled with your choice. If you ever need anything in the future or have friends and family searching for their next car, please don't hesitate to reach out or refer them to us. Once again, thank you for choosing Hello Mazda of San Diego, and we look forward to serving you again in the future. Enjoy your new ride!
Easy, fast, professional experience
by KNNNNNN on 07/28/2023Andre helped me find and purchase a new Mazda CX30 remotely. Great price with no haggling. Answered all questions. Ensured an easy pickup when we arrived in SD.Hello, Thank you so much for taking the time to leave this fantastic five-star review! We're thrilled to hear about your positive experience with Andre and our remote car purchasing process. Hello Mazda of San Diego always strives to provide our customers with top-notch service. It's wonderful to hear that Andre was able to assist you in finding the perfect Mazda CX30 hassle-free and at a great price. We're delighted that Andre answered all your questions and ensured your seamless pickup. Customer satisfaction is our priority, and he delivered on that promise. We truly appreciate your business and trust in us. If you have any more questions or need assistance, please don't hesitate to reach out. Safe travels in your new Mazda CX30, and we hope you enjoy every moment behind the wheel!
Mazda CX-5
by Theresa on 07/22/2023This dealership is awesome! They are completely no pressure and no hassle!! So easy to work with, and really made the car buying process smooth and enjoyable. I would totally recommend them to anyone.Hi Theresa, Thank you so much for your kind words and five-star review! We're thrilled to hear that your experience at Hello Mazda of San Diego was awesome and hassle-free. Making the car buying process smooth and enjoyable is our top priority, and we're glad we could provide that for you. Your recommendation means a lot to us. If you ever need anything or have any questions, don't hesitate to reach out. We truly appreciate your business and hope you're enjoying your new car!
Courteous Respectul & Timely Sales People
by AnPann1 on 07/04/2023They took their time to show my daughter the car she was interested in and explained the features. Then they worked with us on our trade-in and the other features on more expensive trims. But no pressure.. It took some time to get all the… paperwork done because we had to make one change. But my daughter is very happy at the end.Hello, Thank you so much for sharing your positive experience with us at Hello Mazda of San Deigo! We're thrilled to hear that we were able to provide excellent service to you and your daughter during her car-buying journey. Our team takes great pride in ensuring our customers feel comfortable and well-informed throughout the process. We're glad that we could assist your daughter in exploring the features of the car she was interested in and that our team took the time to explain everything thoroughly. We also appreciate your kind words about our trade-in process and your willingness to work with us to explore the features of more expensive trims. It's important to us that we find the perfect fit for our customer's needs and preferences without any pressure. We apologize for any inconvenience caused by the paperwork change. We're glad to hear that our team handled it efficiently. Ultimately, the happiness of your daughter is what matters most, and we're delighted to know that she is pleased with her new car. Once again, thank you for choosing us, and we hope to have the opportunity to serve you and your family again in the future. Please don't hesitate to reach out if we can assist you with anything else.
Great experience
by Ashley89 on 06/20/2023Traded in my used Honda civic for a brand new Mazda and I absolutely love it! Everyone was very informative and kind. I would definitely recommend this dealership again. Craig was very personable and kind, he was awesome!Hello Ashley, Thank you so much for taking the time to share your positive experience! We're thrilled to hear that you are loving your brand-new Mazda. Our team takes pride in providing informative and friendly service, and we're glad you found everyone helpful. We'll pass along your kind words to Craig – he'll be delighted to hear that he made a positive impression on you. Thank you for recommending Hello Mazda of San Diego, and if there's anything else we can assist you with in the future, please don't hesitate to reach out. Enjoy your new Mazda!
Hello Mazda sales
by MeghanMeltz on 06/07/2023My husband and I came across the Hell Mazda dealership in Kearney Mesa a few days ago after looking at several other dealerships and feeling defeated and overwhelmed. We googled other dealerships and found the Kearney Mesa Hello Mazda. We… walked in with no appointment, and we were greeted by the nicest man, Craig Milton. He showed us several cars and we ended up choosing the Mazda CX5 carbon. Craig Milton was an amazing salesman. He was not pushy, in fact, he was very relaxed and extremely knowledgeable. He knew every cars info off the top of his head and made the process extremely efficient and quick!! He really cared about our needs and made sure everything was met. He never pushed us but let us form our own opinions and then gave us supporting advice. One of the best salesmen I’ve worked with at a dealership in a LONG time. This is what all dealerships need!! Just an honest, trustworthy, knowledgeable, and engaging guy!! We laughed during the process with him and he made us feel at home!! Could not be more happy with our decision. The team helping him was also extremely helpful and worked things out in our favor. They were truly on our side and wanting us to get the best financing and options for us. I will never go anywhere else!! Craig’s the man!!!Hello Meghan, Thank you for sharing your wonderful experience at the Hello Mazda of San Diego. We greatly appreciate your feedback and are thrilled to hear about the exceptional service you received from Craig Milton. We will pass on your kind words to Craig and the rest of the team. They will be delighted to know that their efforts in providing a relaxed, knowledgeable, and efficient car-buying experience made such a positive impression on you and your husband. It's fantastic to hear that they were attentive to your needs, respected your opinions, and went the extra mile to ensure you received the best financing and options available. We value your trust and loyalty and are honored that you chose us as your go-to dealership. Please don't hesitate to reach out if you have any further questions or need assistance. We look forward to serving you again and providing the same level of exceptional service. Again, Thank you for your kind words and for being a part of the Hello Mazda of San Diego family.
Professional and friendly
by JonathanSD on 06/07/2023Super professional work with a video sent to my email with the vehicle inspection. Staff was very friendly and completed the work in a timely manner. Good price and the quote was accurateHello Jonathan, Thank you for taking the time to leave us a review! We're delighted you had a positive experience with us at Hello Mazda of San Diego. It's great that our team provided you with super professional work and sent you a video of the vehicle inspection. We take pride in being friendly and efficient, so we're glad to hear that our staff lived up to your expectations. Providing accurate quotes at a reasonable price is vital to us, and we're thrilled that we also met your needs in that regard. We appreciate your feedback and hope to serve you again in the future!
Effortless purchase with peace of mind!
by Dreena23 on 06/04/2023This whole experience took less than two hours. I drove away with a beautiful brand new 2023 Mazda. Absolutely the easiest experiences I have ever had purchasing a car with Hello Mazda of San Diego. Thank you to Robert Keller and the rest… of the staff for making this easy, peaceful, and effortless! I am extremely happy with my new purchase and will recommend you highly! Love the smell and feel of NEW CAR!Hello Dreena, Thank you so much for sharing your wonderful experience at Hello Mazda of San Diego. We truly appreciate your kind words and are thrilled that we exceeded your expectations during your car purchase. Knowing that you found the process effortless and peaceful brings us great joy. Our team, mainly Robert Keller, takes great pride in providing exceptional service and ensuring a smooth car buying experience. We will pass along your gratitude to him and the rest of our staff. We're delighted that you're enjoying your beautiful new 2023 Mazda! That fresh car smell is an amazing experience. Your satisfaction means the world to us, and we're honored that you would recommend us highly to others. Please don't hesitate to reach out if you have any questions or require further assistance. We're always here to help and provide ongoing support. Thank you once again for choosing Hello Mazda of San Diego. We wish you many wonderful miles ahead with your new Mazda!
Super professional.
by Aihernand on 04/01/2023Michael who handled the check in was really awesome to deal with. They were able to address an issue with my flickering headlights that had a tsb. I was also there for a coolant flush, which they did. They were also able to identify that my… drive belt needed replacement but didn't put me under pressure to replace it. I already had a replacement and planned to do it myself. It was good to see that they caught it.Hello! Thank you so much for taking the time to leave such a kind and detailed review of your recent experience with us. We're thrilled to hear that Michael provided excellent service during your check-in, and that they were able to address the issue with your flickering headlights that had a tsb. We're also glad that you found our coolant flush service to be satisfactory. It's wonderful to hear that Michael identified that your drive belt needed replacement and provided helpful advice without putting you under pressure. We believe in providing our customers with honest and transparent feedback on the state of their vehicles, and we're glad that you appreciate that approach. We're grateful for your business and your trust in our team. Please don't hesitate to reach out to us if you have any further needs or concerns in the future. We look forward to serving you again soon!
Extremely helpful and detailed
by Natalie M on 03/21/2023I don't know a lot about cars but Jade broke it down for me so it was easy to understand. And even though it was passed closing time, she made sure that all of my questions were answered. The inspection video was so detailed and it helped… me understand exactly what is going on with my car by showing me every part on my car that they were talking about. I wish I had found them sooner. I will definitely be bringing my car back for services.Hello Natalie, Thank you for taking the time to write this lovely review! We appreciate your feedback regarding your recent visit to us at Hello Mazda of San Diego. Our team strives to deliver an excellent experience, and we are glad you found this to be the case during your visit. We do hope we can be of assistance in the future. Take care!
No pressure, easy, and fast.
by Snowball on 03/17/2023Absolutely wonderful. The price you see is the actual price, no added hidden cost. No pressure, great communication, friendly staff.Hello, Thank you for the five stars! We love reading when our team goes over and beyond for our customers. World-class customer service is the goal for all of our customers' experiences. Our business model separates us from the rest of our industry competitors. Purchasing a vehicle should be stress-free and an exciting experience. We are thrilled that you found that with us at Hello. Please don't hesitate to reach out if there's anything additional we can do for you. Your friends at Hello Mazda of San Diego
Service
by Loudermilk11 on 03/15/2023My car was serviced in a timely and professional manner.Hello, Thank you for taking the time to let us know how we did. We hope you have a great day!
Oil change and maintenance inspection
by BoltMarcy on 03/01/2023Everything was perfectHello, Thank you for the five-star review! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Great service, very transparent
by Caroline on 02/28/2023This is my first time getting my car serviced at Hello Mazda, and immediately I felt that Jose Medina was trustworthy. He walked me through the entire process as well as guided me regarding how to get the best services for my money. He was… very transparent in providing information regarding the best deals and packages for servicing my car. I am really impressed (also just note that I haven’t been to a car dealership in over 5 years, but in the past I always felt they were trying to sell me services). I am very happy and will return here next time!Hello Caroline, Thank you for leaving our team five stars! We appreciate your praise and kind comments about our team at Hello Mazda of San Diego. We are pleased that Jose provided you with the best customer service. Feel free to reach out to us if you need anything. Have a wonderful day.
Great Service at Hello Mazda of San Diego
by Barbara on 02/26/2023I had an excellent experience at this dealership purchasing my new car and I highly recommended Craig Milton to help you find your perfect car.Hello Barbara, Thank you for the five-star review! We strive for 100% satisfaction, and it is great to see you had such a positive experience at Hello Mazda of San Diego. We're looking forward to your next visit with us!
30k mile service
by Mazda cx5 on 02/24/2023Great communication, accurate price quote and friendly/helpful service.Hello, Thank you for taking the time to post this review! We appreciate your feedback, and we're so glad we could go above and beyond your expectations! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
Trustworthy and Easy Process
by Newcar_Woo on 01/25/2023This is a great dealership with a unique business model that rejects haggling and upselling. I was skeptical at first, but left thoroughly convinced that I was getting a fair deal. No nonsense, very patient, eternally helpful. Thanks… Dwayne!Hello, Thank you for taking the time to write this very excellent review! We are thrilled to hear about your experience with Hello Mazda of San Diego. We do have a different business model that separates us from the rest. We take pride in being honest and transparent with our customers. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Oil change and tire rotation
by White Horse on 01/20/2023Scheduled my visit using the Mazda App and not only was it convenient but the service received was awesome! Hello Mazda was so efficient and the customer service was impeccable! Iwas provided a detailed description of what to expect along… with timing and everything was on point. I will definitely come back!Hello, We are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Mazda 3 purchase
by Karlikoza on 01/12/2023The best service I’ve had at a dealership. Ruben is who I worked with and this was my first time buying a car and he made it so easy! Did not try to rob me of my money and really made the process amazing. Had a great deal and they price… cars perfectly!Hi, Thank you for the five-star review! We appreciate the feedback and thank you for taking the time to write us to let us know how we did. Our business model separates us from the rest. We don't mark up prices at Hello Mazda of San Diego as most dealerships do. Our prices are straightforward, with no hidden fees. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Bought a car
by Ryan Lemelin on 12/30/2022Danny was a great associate and helped my fiancé and I find the perfect car at a great price!
Hi Sharonah! Thank you so much for sharing your wonderful experience at Hello Mazda of San Diego. We are thrilled to hear that your car-buying journey with us was the most pleasant you've ever had. Your kind words mean the world to our team. We take great pride in our approach at Hello Auto Group, rooted in transparency, a single point of contact, and genuine friendliness. Knowing these values resonated with you during your visit is fantastic. Jayde is an incredible team member, and we're delighted to hear that they were fantastic and patient throughout the process. We will make sure to pass on your compliments to Jayde. Congratulations on your new vehicle! We're excited that you're thrilled with your choice. If you ever need anything in the future or have friends and family searching for their next car, please don't hesitate to reach out or refer them to us. Once again, thank you for choosing Hello Mazda of San Diego, and we look forward to serving you again in the future. Enjoy your new ride!
by Julie Martinez on 09/05/2023