Toyota Salinas
Today 10:00 AM - 6:00 PM
Customer Reviews of Toyota Salinas
Review type:
Write a review: Sales
4 sales reviews
Sort by:
5 Star Experience
by edwindes on 05/07/2011updated 06/10/2014We were having difficulty finding the color we wanted at the price we wanted at the local dealerships around us. After expanding our search to include Salinas (which is ~60 miles south for us) we found the Barcelona red Prius with the… features we wanted and at the price Edmunds said was good value. We got a prompt phone call from Jim, their internet manager, who confirmed the price and availability. We discussed possible options to include and the price. After thinking about it overnight we made our decision and asked for the car to be set aside for pick up the next day. On Friday on arrival at the dealership we were met by Jim who took us over to a clean prepped Prius and introduces us to all the new features in the 2011 (this is our second Prius). We then proceeded inside to handle the paper work which took about 30 minutes. We did not experience any pressure, were treated professionally and courteously. Dan, the finance manager, explained the fine print on all those forms freeing us from having to read it all. After signing the paper work Jim took us on a drive to ensure we were completely satisfied and also introduced us to the power drive feature which certainly helps goose acceleration and is a welcome addition to this Prius. Less than an hour and half after we arrived we drove away on a full tank of gas, completely satisfied with our new car and new car buying experience.Avoid these guys like the plague!!!
by chrisattebery on 03/09/2010My wife and I tried to make a deal with these guys on a Highlander Sport that they were transferring from another dealer. We agreed on the price and put a deposit down. Then they tried to sell us a warranty and sealant package which we were… not interested in. Then they told us that the car had dealer installed options totaling ~$3400 that they could not discount. We told them that was more than we were willing to pay and we could my a Limited for the same money. So we test drove a Limited but decided we didn't like it as much and it wasn't worth the extra money. So we told them we would give them $1000 less than their final offer on the Sport or we would leave. They refused to budge. I told them to keep the deposit until the next day and call us if they changed their minds and then we left. Long story short, we found the vehicle on our own, I spent ~15 minutes on the phone and made an offer $1100 less than Salinas was asking, they accepted and we picked the car up an hour later. I called Salinas back and asked them to refund my deposit and they refused to do it without me bringing in my credit card (an hour drive). I called the Sales manager and asked him to refund the deposit and I would give him the card number over the phone. He said it wasn't possible and I HAD to drive in and ask the salesperson to refund it in person. I told him I didn't appreciate getting jerked around and he told me that WE were jerking them around and wasting their time and started yelling at me. DO NOT reward these [violative content deleted] with your business.-0-% with hidden fees
by justbrowse on 04/07/2008My wife and I were pre-approved by Toyota Finance Corp for a -0-%, 48 months loan at $44k. We both have very good credit, and were willing to put cash down and plus trade in our 2003 Ford F-150 Lariat 4 x 4 for a purchase of 2008 Toyota… CrewMax Tundra LTD 4 x 4. I was quoted in writing that the purchase price would be dealer invoice plus DMV fees. Upon signing, I asked to see the detail dealer invoice pricing and questioned 4 additional line items: $730 in admin fees, $500 dealer advertising, $800 in bank flooring interest fees, and $10 for gas. Naturally, I objected and questioned the line items, and was informed that they were mandatory fees. So, your dealer invoice pricing is plus $2000 in fees at -0-% for 48 months. What kind of operation are you running? It is a waste of my time and drive to Salinas, CA. If this is the kind of shady treatment that you give to all of your qualify buyers at the time of closing; your operation projects the auto retail industry a deserving image: NOT TO BE TRUSTED AT ANY LEVEL! With the economy slowing and approximately 500+ Toyota Tundas sitting on the dealership lots in North Cal, why would your dealership treat its qualify buyers this way? Ethics and Greed! The way of doing things at your dealership. I have been purchasing cars for 35 plus years, and have never run across a dealership like yours! My sister and brother-in-law works for Toyota USA for the past 20 plus years. They both assured me that Toyota Dealerships are good as they come. Obviously, they have not been to yours!"You asked for it, you got it!"
by amydz on 08/16/2011updated 06/01/2025The old Toyota jingle held true for me at Salinas Toyota. After a month of searching, I found The Car in their used inventory. Test drove it, liked it, and went into "the box" for some old-school, hard-sale negotiating. After securing my… own financing a few days later, which made the deal a lot simpler, I was able to negotiate what I felt was a very fair price, and more importantly one I could afford, over the phone. (I experienced much less pressure negotiating over the phone, though I did have to "walk away" again.) The real test of their mettle came two days after I picked the car up, when, on my first trip out in it, in city driving, with my little ones in the back, three warning lights came on simultaneously and the car started acting funny. I took it back to Salinas Toyota for service, and it turned out to be just a bad ignition coil, a $200 repair. Nevertheless, I was extremely chagrined at having to have my brand new-to-me car repaired so soon. I spoke with the customer service rep, my salesperson, and the general manager for sales, all of whom assured me there was no way they could have known this was going out, and I should have bought the extended warranty. However, the GM said he'd speak with the owners on Monday, and on Monday I got a call from him saying they'd refund my service bill. A company which stands behind its product, not because they're obligated but because it's the right thing to do, is one I can get behind. Salinas Toyota gave me what I wanted and needed, and went the extra mile for me, because I asked for it. I will be returning to their service department (which was good and efficient, if a bit disorganized) and I will look there first next time I'm in the market for a Toyota.
About our dealership
It's too bad you didn't get my salesperson. He explained all the numbers on the invoice and they matched up with what I got off the internet.
by nongnuch on 12/06/2010