Toyota Salinas
Dealership Sales Review
My wife and I tried to make a deal with these guys on a Highlander Sport that they were transferring from another dealer. We agreed on the price and put a deposit down. Then they tried to sell us a warranty and sealant package which we were not interested in. Then they told us that the car had dealer installed options totaling ~$3400 that they could not discount. We told them that was more than we were willing to pay and we could my a Limited for the same money. So we test drove a Limited but decided we didn't like it as much and it wasn't worth the extra money. So we told them we would give them $1000 less than their final offer on the Sport or we would leave. They refused to budge. I told them to keep the deposit until the next day and call us if they changed their minds and then we left. Long story short, we found the vehicle on our own, I spent ~15 minutes on the phone and made an offer $1100 less than Salinas was asking, they accepted and we picked the car up an hour later. I called Salinas back and asked them to refund my deposit and they refused to do it without me bringing in my credit card (an hour drive). I called the Sales manager and asked him to refund the deposit and I would give him the card number over the phone. He said it wasn't possible and I HAD to drive in and ask the salesperson to refund it in person. I told him I didn't appreciate getting jerked around and he told me that WE were jerking them around and wasting their time and started yelling at me. DO NOT reward these [violative content deleted] with your business.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No