Customer Reviews of BMW of Roseville
Review type:
Excellent customer Service & Quick Problem Solving
by ABDALLA on 07/22/2024
Been a customer for years but this time Billy made completing the lease of a new BMW quick and easy. He was patient, knowledgeable and when needed involved management to to get around an issue and quickly solved it.
Thanks,
abdalla… bassouni
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The following reviews are more than two years old. They are not included in the overall rating.
221 reviews
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Best Service Ever !!!
by Lmhenry on 01/02/2023Service Advisor Chris Cubberley is the best ever. Quick, easy and no nonsense. I’ve been using this dealership for sales and service for over 10 years and always have a good experience.Hi Lmhenry, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at BMW of Roseville. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!
A class sales experience
by Joe on 12/28/2022Very happy with our sales experience. First off they're not selling above msrp. You can't even get a Toyota nowadays without some "market adjustment". We looked around multiple brands including BMW and this was the only dealership that… wasn't trying to gouge customers. Second, very friendly and personable staff. They made the entire experience painless. Didn't try and force other options or play the four square game with our rate. Don't pay $45k for a Camry or $70k for a Lexus IS. Check out a 3 series here for better price to value.Hi Joe, it is great to read such wonderful comments about your recent experience with us! Thank you so much for being one of our valued guests and we look forward to your next visit!
Mercedes Purchase
by Disappointed on 12/22/2022Let’s start this review with a positive, I love the car and it’s a beautiful vehicle. The salespeople were great and patient with me test driving multiple vehicles (3) as I was not sure what I wanted. I had to come back the next day to… complete my purchase as I had plans for the evening and couldn’t stay. The salesperson was understanding & put the vehicle in the back. He also had it detailed, fueled up and text me to confirm my appointment for the next day. I show up the next morning and said salesperson was not available for our appointment as I guess he had to go take care of something. They give me a different salesman who I had also worked with the day before and he took me to the vehicle. The vehicle looked great but there was an error code still on the it that was there the day before that had still not been checked…. And yes I did make sure the SP was aware of and even sent him a potential way to clear it. New SP said he got busy that morning and that is totally understandable as things happen so we sat in the car for a while trying to problem solve on clearing the error code and trying to see if the functions of the car worked. I was trying to get the head up display to work as it was not showing up on the windshield. This should have been a red flag that he didn’t think I was competent as he kept telling me to how do things I was already trying and then tried to do them himself as I guess he didn’t think I knew what I was doing but said error code didn’t go away and I believed that it was causing the car functions not to work. I had read that it may go away if you leave it running for 20-30 minutes so we decide to go in and talk numbers. I advise him that I’m already approved with “blank” credit union and would like to use them and says sure and asks me a few times what are their rates. I tell him I can forward my approval email with approved amount and rates. He also asked me on 3 different occasions if my husband was going to be on the loan to which I tell him no, it will only be me. He then has me complete a credit application and I’m questioning him as to why as I am already approved with CU and would like to use them and I don’t want my credit being ran again as I would take a hit, there is no reason for it. I did not realize at the time that I needed to ask for a purchase contract specifically, to allow my credit union to mail a check. So we wait around for a while and then the SP is like sign this “as is” and sign this and that. I said no, you have “blank” warranty on the window and no, I will not sign that I’m buying as the error code is on there and it will not allow me to check all functions on to car to make sure they are working. My husband then proceeds to tell him to take it to the shop and clear the code out, see if there are other code and we will ask for a due bill for if the code comes back. SP does that and then goes on a ride with the car to make sure the code doesn’t come back. When SP returns we go to the car and check all the functions and they are all working properly… so we move on to me agreeing to buy it. I again confirm that I want to go with my CU and he said yep no problem just waiting for finance. So back to the waiting game, and when finance is ready he comes to me and says I ran your credit with said CU and the rates are higher than what you said they are. I’m confused and it’s the weekend so I can’t get a hold of anyone at said CU so I’m like that’s weird, well I’m not going to do that as that is not what I was told. (I later confirmed with CU it’s because they ran it as a non-member and you get a lower rate as a member). He says yeah that’s weird I don’t get it as you have prime credit so I don’t get it either. He says I’ll try Bank of America and I say no I’m a member of another CU this other CU one too, go with them. I don’t want you running my credit over and over as I don’t want to take the hits. He says that he put my info in the cudl system and could get the offer from there and walks off. I then get a notice he ran it again with someone else and comes out to me and says BofA can do this and your car payment is $$. I laugh in his face as his rate is RIDICULOUS! I am angry at this point, literally pissed off and told him to take his offer and keep the car as I don’t need this car and it was just a want and his offer is a joke. I told him to go with said two other CU’s and he picked BofA. He just says well rates when up and it is what it is, so basically take it or leave it and starts to walk away. I go to walk out and SP steps in and says please wait, please let me talk to the manager. SP says he doesn’t understand what is going on as you have excellent credit. I am pretty upset at this point and want to leave. I feel like I was a reasonable customer and did not haggle the price or ask for anything special but feel like they just thought I was a stupid non-Caucasian woman. So back to my credit getting ran again with another CU that I am not a member of … finance person came to me with another CU and I just tell him I’m not dealing with him anymore and I will talk to the manager only. Manager sends my SP back with an offer from MY CU with the lowest rate that are offering right now and I sign for my vehicle. It was the CU that I told them I was a member of from the beginning. So if you read this extremely long review just know that finance will do a great job at making you feel like an idiot and run your credit so many times it makes you sick. And yes I have all the notifications to prove what he did. Never ever will I buy a vehicle from here again and if in the future I ever want a new BMW I will go somewhere else. Oh and lastly as I am getting in the vehicle I hear the finance guy tell SP he is sorry for all that. Sorry to him not me the one who credit was just ran 4 additional times after coming in with an approval.A truly positive buying experience!
by Diogenes on 12/22/2022My husband and I were extremely happy with Tyler Gonzalez, our Client Advisor! Tyler provided us with excellent customer service. He answered all our questions and concerns in a professional and timely manner. He was knowledgeable,… friendly, and courteous. The overall process was simple, smooth, and done efficiently. We truly could not have asked for a better experience. We would recommend Tyler to anyone looking to purchase a new BMW! Thank you so much, Tyler!Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Tire replacement and alignment.
by Folsom CA on 12/20/2022Efficient, fast service. Thorough support from my service advisor. Good, timely communications throughout work process.Hi, it is great to read such wonderful comments about your recent experience with us! Thank you so much for being one of our valued guests and we look forward to your next visit!
Outstanding Customer Service - Service Dept
by M, Handy on 12/20/2022I recently experienced outstanding customer service from BMW Roseville, CA. Background: I own a M3 with a V8 engine that has unique and specialized service requirements. I recently experienced a catastrophic ignition failure and my… vehicle was disabled and had to be towed into the dealership. The issue was a compound problem between the BMW factory installing an incorrect amp fuse and complications from a recent "M service" that requires extensive work on the engine. The BMW Roseville Service Department did an outstanding job investigating the contributing cause and effect of the problem, took ownership for resolution, and did an outstanding job keeping the customer updated. There are three individuals I like to call out specifically that all played an integral role in providing outstanding customer service. Chris Cubberley - Service Advisor Outstanding customer service and interaction with the customer. Chris did an excellent job of communicating and keeping the customer informed of the status of repair. After discussing and reviewing the initial evaluation of what the vehicle needed for repair, Chris took the initiative to investigate the cause and effect of what disabled the vehicle, approached his manager with data and resolved the problem before the customer had an opportunity to discuss the issue. Nick Gilliland - Service Department Manager Nick recognized the issue as both a problem from the factory and complications from a previous service and accepted responsibility and resolution of the issue before the customer ever had the chance to discuss. Dan Star - Service Technician / Foremen Dan did an outstanding job methodically diagnosing the problem, well documenting the cause and effect, and getting the vehicle functioning well. All three of individuals played a crucial part in providing an excellent Customer Service experience. This is a shining example of Customer Service and the importance each member of the Service Department has to ensuring great Customer Service. I hope this review serves all of you well and that each of you receive recognition for your roles in providing an example of outstanding customer service.Hi, it is great to read such wonderful comments about your recent experience with us! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Car Maintenance
by Laura KP on 12/02/2022I have taken my car to BMW Roseville since I purchased it from their in 2017. They have always been phenomenal with great service and outstanding employees. Laura is my all time favorite. She goes above and beyond at every opportunity.… Thank you got the great care and service!Hello, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Robert(Rob) (Sorry cannot remember his last name) Sales Department
by JulieCherry on 11/14/2022Rob was a sales person that I appreciate. He aloud us to take our time to look at the vehicles. He contacted his manager on the questions. He made deal breaking items happen. He stayed on top of the contacts for the items requested at… time of sale was completed(Only waiting for one item to be completed). Then when I arrived to have the item(tires resolved) he made sure it happened. He was tentative on my needsHi, we are very happy to have provided you with such a positive experience! If you need more help, our team is available to talk -- safe travels!
Christina is the best
by Tyrome Morris on 11/09/2022I enjoyed my time at the dealership. Only spent 30 minutes in store with a pre-approval from the dealership. Effortlessly bought a new 2023 M340i on the spotHi, thanks for taking the time to leave us a great rating and let us know how we're doing! Thank you for this great review, and have a fantastic day!
Incomplete service
by Mgallegos on 11/07/2022A scope of work was said to be done and it wasn’t I had to return to the dealership a second time to have the work completed.Hello, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (916) 790-1990 to discuss what we can do to help.
2023 X3
by Karla R on 10/04/2022I enjoyed my experience at AutoNation BMW! Robert Taylor was attentive and made sure the whole process was stress free and fast!Hi Karla, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Ordered a 2022 X3 M40i
by Rich on 09/14/2022Sale staff was very friendly and attentive to me needs in placing my order. Once I took delivery, again the staff went through an in-depth orientation making sure you understood all the Electronics that the car offers.Hi Rich, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Awesome
by jasmyn w on 09/02/2022the guys here are super nice and we’re able to make the whole process less scary for a first time buyerHi Jasmyn, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
BMW
by Guanzon on 08/03/2022updated 08/11/2022Very goodWe appreciate you taking the time to leave us a response, Guanzon! If you need more help, our team is available to talk -- safe travels!
ROUTINE SERVICE
by harness512 on 08/03/2022Came in to get an oil change and service on my vehicle. As usual nothing but the absolute best customer service and professionalism from Roseville BMW...Thank you so much!!😃Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you need more help, our team is available to talk -- safe travels!
Very Good Experience
by Tanya on 07/15/2022Tory was my sales person. He was helpful, kind and not at all pushy. This wasn’t my first experience purchasing a car, and in other experiences it was stressful. Everyone at BMW Roseville from the Manager on down were eager to please. I… walked away feeling good about the deal I made.Hi Tanya, we appreciate you taking the time to leave us a response. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Excellent Service !!!
by Denise C on 06/09/2022Christina is an excellent sales person...She listens and really understood what my needs were. My car had been totaled and she was very compassionate and caring. She took her time, extremely knowledgeable and just a delight to work with. I… drove 2 hours to buy my X3 and could not be happier with the treatment I received. Being in sales myself I paid close attention to her and how she managed different situations...She is a true gem! Should I ever need a car or if I know of someone else who does I will make that drive again and refer everyone to her knowing they will receive excellent service!!! Thank you so much Christina!!!Hi Denise, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you again for the review!
Customer Service
by Jeanette O on 05/28/2022I was living out of state when my local BMW dealership diagnosed the knocking, I heard in the front of my car while driving, as a steering rack issue, but not to worry because the part was under warranty. Unfortunately, the part was coming… from Germany and was 6 months out and I had to relocate out of state before the part arrived. Once the part arrived, I had to find a local BMW dealership to coordinate shipping to Californian and install it. There were 2 locations about equal distance from my work address – a coin toss chose BMW of Roseville. I set up an appointment online and was paired up with James Foures-Moon as my Service Advisor. I called James to discuss the situation and he said he’s look into it. James called back and said that he located the part locally and would have it available for my service appointment. I was relieved and grateful. On the day of my appointment, James came out, polite and friendly, to greeted me as I was getting out of the car. He escorted me to his office where we discussed the part to be installed and other maintenance services due. He listened to all of my questions and answered them to my satisfaction. After I left the dealership in a loaner car, he called to give me regular updates until my car was ready for pick up. When I came to pick up my car, James walked me out and helped me transfer shopping bags from the loaner car to my freshly washed car. It wasn’t just James; everyone I came in contact at the dealership with was polite and professional. I highly recommend BMW of Roseville and James as a Service Advisor - he understands customer service.Hi Jeanette, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of BMW of Roseville and we hope to be of service again in the future.
Elizabeth Mahdavi is great!
by Rick Nelson on 04/12/2022First time I took my X3 to BMW Roseville. I wasn't impressed with their online scheduling system (like the system for other dealers - pretty lame) but Elizabeth may be the best service advisor I've ever had, and that made it a good… experience. She took care of everything really well.Hi Rick, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Oil Change and Alignment
by Danielguth on 03/28/2022Courteous service completed on time.Hi, we are pleased to hear you had such a positive experience with us. If you ever need help, just give us a call. Happy motoring!
No surprises, straightforward process
by BrookeMo on 01/19/2022First of all, as of this writing (January 2022), very few dealerships are selling cars without a markup, but this dealership is. I paid the MSRP, and there were no hidden costs snuck into the purchase price. I also got a very good… financing rate. Robert Taylor always returned my calls, communicated clearly and made me feel like they care about my business.
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About our dealership
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
What sets us apart
Through DRV PNK, we continue to raise millions to support cancer research and treatment. Every AutoNation Pink Plate on the road helps put our fight against cancer on full display.
We offer a wide range of finance or lease programs with a menu that makes financing with us clear & simple.
We’ll buy your car and give you a check that you can deposit the same day. Get a certified offer for your vehicle, guaranteed for 7 days or 500 miles at any of our locations, even if you don’t buy a car from us.
We use an EPA-approved disinfectant to sanitize every vehicle we sell. Plus, we offer store-to-door-delivery for a safer shopping experience.
Our pre-owned vehicles are priced just right. Every 1Price Pre-Owned Vehicle is backed by a 5-day or 250-mile (whichever comes first) Money-Back Guarantee and a CARFAX™ Vehicle History Report.
Amenities
- Complimentary Coffee
- Complimentary WiFi
Hi Abdalla, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at BMW of Roseville. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!
by Kerry Valdez on 07/24/2024