Customer Reviews of BMW of Roseville
Review type:
Excellent customer Service & Quick Problem Solving
Service
by Akilah T on 07/20/2023Finished in a timely manner and staff was friendlyHello Akilah, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Great fast service
by J. L. Cruz on 07/10/2023Great and fast service. Repairs were done and time frame was realistic. Chris is a great asset to BMW.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Mr.
by RajeshC on 07/08/2023Quick and efficientHi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Easy purchase.
by Hunter8864 on 07/02/2023We purchased a used X2 from BMW of Roseville. From meeting with the dealer to signing the papers all was an easy a pleasurable experience. Our salesman Tory had the car ready to test drive when we arrived. We talked about the car what we… were looking for and the price we wanted to stay at for our budget. All of these fit and off to the finance and title manager. 1.5 hrs later we were done and driving the car home. Thank you all for making it a great purchase.Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Service
by Roccokylie on 06/26/2023I brought my car in for a 40,000 tune up. I told Rocky that I was having an issue with a warning coming on regarding a malfunction on the passenger side seat belt. I was still under the warranty for that unless it was from an outside… influence. They said they would be able to tell with a certain test. Rocky called me in the afternoon and said it would be covered under the warranty. I called the next day for an update on my car, but I never received a call back. The next day Rocky called and said the part was in and again if when they got in there and saw it was an outside influence it would not be covered. I asked what is would cost and I was quoted somewhere around $2200. I said if it is an outside issue not to fix. I did get my car back after 3 days and only paid the the service. It was stressful though.Hi, thank you for taking the time to share your feedback with us. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (916) 790-1990 to discuss what we can do to help.
BMW Roseville
by cwlbmwm2 on 06/26/2023My sales person Joshua Moore was a pleasure to deal with. He is a car guy who knows his product. He was thoroughly engaged in avery step of the processHi, we're happy you found our staff to be so supportive during your experience here at BMW of Roseville. If you ever need help, just give us a call. Happy motoring!
Sales
by Priya k on 06/25/2023We had the worst experience with purchasing our I4 at Roseville BMW. We had to contact BMW cooperate to file a complain. They apparently have lot of miss-communication within the managers and they accept it very proudly. I didn’t even get… my bmw set up right away, I had to contact them about it few times before they could send the link. I had to seek help from Elk Grove BMW several times after purchasing the car so I can get the correct answer and reach out to Roseville to ask them what I needed. I have bought so many cars and this was our worst experience.Hi Priya, we are deeply disappointed by your experience at BMW of Roseville. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (916) 790-1990. We hope to hear from you.
Roseville BMW Service Department
by Rtddone on 06/22/2023Each time I take one of my cars to Roseville BMW I have a professional experience without issuesHi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
2019 BMW
by Roger41 on 06/21/2023sales was good but follow*up was not good. they refused to help me get the title to the vehicleHi, we are deeply disappointed by your experience at BMW of Roseville. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (916) 790-1990 to discuss what we can do to help.
Smooth transaction
by Larry on 06/21/2023I am very happy with the purchase of my 2024 X5 50e. The sale person was experienced and friendly. The order was taken in no time. The delivery of the vehicle was speedy and accurate. The purchase date was also very smooth.Hi Larry, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
Excellent customer service!
by Elledgekyle1 on 06/15/2023Rocky was great when it came to the service department. Took care of everything I needed and more. Will always come here for any service I need done.Hello, Thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!
Outstanding Job
by BillMcg on 06/12/2023Chris Cubberley does such an outstanding job, it makes Roseville BMW look good. He has been my advisor for years and every single time he such a professional.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
4 new tires
by Rocklin Don on 06/12/2023Well, it was time to put new tires on the beast. I contacted BMW of Roseville and they were able to schedule me in with very short notice. As part of that, they were able to order the tires and get them in stock within a day or so. From… the point of first contact to the point where I was back on the road, the service staff was very professional. I couldn't expect anything better. The whole job took a little over 3 hours and I was happy to wait in their lobby. Note that free transport service was available, should I have needed to leave. The bottom line is that this service experience with BMW of Roseville was great. My thanks to all who helped make this so!Hi Rocklin, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Too many delays
by evey916 on 06/10/2023I had my car towed on the morning of Friday, May 19th as I had 1 tire that had a cut in it. i received a walkaround video on Monday, May 22 at 4:18pm. Then I was later told that the back tire had a bubble. They didn't see that during the… walkaround? Ended up ordering 4 tires due to current promotion. I was then informed that the wrong tires were ordered. Car then needed an alignment which is expected when getting 4 new tires.. My car wasn't ready until noon on Friday, May 26th. Rocky was nice and kept me in the loop. However, it's unacceptable to deal with not having a car for an entire week.. A rental should have been offered due to the delay and mistakes on the order of my tires. I normal have no issues at all. It should not take an entire week to purchase tires.Hi, we are deeply disappointed by your experience at BMW of Roseville. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (916) 790-1990 -- we hope to hear from you soon.
vehicle purchase
by OCFriel on 06/08/2023Very friendly staff, easy to work with, up front and honest.Hello, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Amazing service experience!
by Roderick68 on 06/05/2023Amazing service experience! I have taken my vehicles in to this dealership for routine service appointments and I leave impressed every time. I work with Nghia and he is professional, courteous, and always go above and beyond to make sure… I understand the work done and to answer any questions I may have. They also do a great job with future planning so I am aware of what services are due in the future and work to get me scheduled in a timely manner. I highly recommend this dealership!!!Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Awesome Experience
by Abdul-l4 on 06/03/2023Bought an i4-40 from Roseville BMW, came came in on a Saturday, picked it up on a Sunday. They were not able to completely get it ready for so I cam back with the car the following Saturday. I received a full detail inside and out. For… having to come back the Sales manager comp me a home charger. That was a priceless experience. my entire sales experience was great, I received regular updates on my car until it was delivered.Thank you for taking the time to share your feedback with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Excellent service!
by MartyK1 on 05/25/2023Please acknowledge Nyphon and Nick as they were extremely knowledgeable, professional and capable of addressing any and all issues with the vehicle. They’re a great reflection of your leadership and organization.Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
BMW of Roseville
by Edquad1 on 05/18/2023Service was done on time and the representative was courteous and pleasantHi, thank you for your positive review. We're happy to have been of service to you. Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!
Service appointment
by Merbear on 05/08/2023Everything completed in timely manner with good communication.We appreciate your positive review about your recent experience with us! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Back windshield
by ArlenBl on 04/28/2023Nghia was super helpful, kind and easy to talk to and reach. Thankful for his help! ArlenHi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi Abdalla, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at BMW of Roseville. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!
by Kerry Valdez on 07/24/2024