Customer Reviews of BMW of Roseville
Review type:
Excellent customer Service & Quick Problem Solving
New car lease
by Hlperry on 11/06/2023I received great service an attention from the sales team.Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!
Oil change
by Liliana on 11/01/2023Fast and great service. Professional and experienced!Hi Liliana, thank you for your positive review. We're happy to have been of service to you. Thank you so much for being one of our valued guests and we look forward to your next visit!
First service experience
by Sin EDH on 10/30/2023As smooth as a silk.Hi, we are pleased to hear you had such a positive experience with us! Drive safe, and we'll see you on the road.
“Are you Missing Something”
by James J on 10/29/2023This is second time I’ve been in for service. Where there is a alert ‼️ coming up on my dashboard. I had my 4 tires changed on my BMW 430i. The alert says something about the tires being foreign to the car. Why I have no idea. I would… assume all this would be checked. Now I have to take time out of my busy schedule. To deal with this problem. This is not over all great service. 🤔Hi James, thank you for taking the time to share your feedback with us. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (916) 790-1990 -- we hope to hear from you soon.
Wm.Moe
by firecop on 10/23/20234 New tires installed, oil change and service. Great experience. Laura our service advisor was outstanding and we thank her.Hi, we are pleased to hear you had such a positive experience with us, if you ever need help, just give us a call. Happy motoring!
Always a good experience
by Rebecca on 10/21/2023Always friendly and helpful. Nice people who don’t oversell.Hi Rebecca, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Periodical service
by Jordan Lee on 10/19/2023Bit more expensive than original expectation but everything went well. Appreciated to JeffHi Jordan, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
BMW Roseville
by 28grant on 10/18/2023Excellent, no hassle.Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Drive safe, and we'll see you on the road.
BMW Service on X3
by Denise H. on 10/16/2023Rocky was very responsive when I asked for a quote for getting new tires. Got me scheduled quickly. The work was performed as expected and done on time.Hi Denise, we're happy you found our staff to be so supportive during your experience here at BMW of Roseville. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
BMW service.
by Flint Orozco on 10/15/2023Routine oil change, vehicle inspection and maintenance, repair of ignition, battery replacement. We were very pleased with the service and the overall experience that we received. The staff were very courteous and professional and explained… everything to us. The service technicians were very honest and straightforward. We are very happy and we will highly recommend Roseville BMW to our friends and family.Hi Flint, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Roseville! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
BM 5X
by K Johnson on 10/10/2023Service advisor was very professional and friendly. Check in and pickup were quick. Best of all my car was returned clean.We are pleased to hear you had such a positive experience with us, Johnson! If you ever need help, just give us a call. Happy motoring!
Owner
by Harry s s on 10/08/2023Your Manager Rob’s attitude was really bad and the salesman Shan Patel was very nice and helpfulHi Harry, we are deeply disappointed by your experience at BMW of Roseville. If you would be willing to give us another chance in the future, please reach out to our General Manager at (916) 790-1990. We would appreciate the chance to turn your experience around.
Excellent Service Center
by Farrukh on 10/05/2023Roseville BMW service center is a pleasure to work with. My advisor, Elizabeth, is just super nice to work with. She is a great communicator.Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Not everyone at this dealership deserves the 5 star....
by Julesie on 10/05/2023I found a car I liked online. There aren't many around of this particular, older model. I called and spoke with AMIR and he was the most unhelpful, snarky, irritated person. He sucks. He pushed the entire thing onto a newer person named… Joanna Barcera. Joanna is amazing. I told her when I first spoke with her if this deal is too much of a hassle, just tell me. Don't refuse to talk to me or be obviously irritated. She said she was told most of these deals don't work out, but she is willing to figure it out and handle it with me. She returned calls. She was always polite. I told her I think Amir doesn't like women and the silence was really loud. I worked with a person from an Autonation in my area and they were very familiar with the Roseville location. They asked who I worked with, I told them Joanna. They mentioned she must be new. I said the first person I talked to was awful. They asked me, 'was it Amir?' Yes, why yes, it was. That Amir is apparently so awful that you don't even have to say his name - you say jerk and they already know who. The sales manager David Daood was great. The few interactions we had with him were fine, polite, pleasant. The finance gentleman we worked with was awesome as well. The entire dealership both here in San Diego and there in Roseville, with the exception of Amir, were really easy to work with. Especially, on a 'not easy', 'out of the box', transaction. I'm very unhappy that Joanna had to split HER commission with Amir. He deserves nothing. He dismissively spoke to me for part one day. I am very unhappy that he surely browbeat the new girl into having to share her hard earned money with him.Hi Julesie, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We're always here to provide exceptional service at a great value. We hope you'll consider us again in the future!
Ro-cky!! Ro-cky!!
by Oliver G on 10/03/2023Service Advisor Rocky K. delivered exceptional service yet again. He was very knowledgeable with the car service I needed and also recommended additional services to help keep it in tip top shape. Will definitely look for him for my car’s… next service appointment.Hi Oliver, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of BMW of Roseville and we hope to be of service again in the future.
Purchased vehicle in day ..!! Streamlined proceed and helpful staff
by sourabh on 10/02/2023Gina from sales helped us for buying our first time car buying in United States and it’s a certified BMW 330i. Awesome, Mindblowing deal..!!! and purchased the car within a day with BMW finance services. They don’t have any extra charges,… app purchase unlike other bmw showrooms etc ..!! Value for money..!!Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Service
by Lsackman on 09/29/2023Chris Cubberly did a great job keeping me informed about progress and additional work to be performed. He also stepped up to make the cost work for me and them. My only knock on things was how long it took to get the parts needed. The… parts were available, but it took 3-4 days for the parts to arrive. They were in stock to ship. I asked if there was a faster delivery for a higher delivery price. I offered to pay extra, but was told that it couldn’t come faster. That seemed strange to me. This isn’t a knock on Chris. Chris and the service team were great. It’s more a question why BMW couldn’t deliver it faster.Hi, thank you for taking the time to leave us feedback. If you'd be willing to provide more feedback, please reach out to us at (916) 790-1990 so we can assist you further.
Eric was super fast and efficient
by S McHugh on 09/27/2023The service dept had the best greeter and she was so kind and really represented the company well. Eric was timely and honest about the services on my car and had everything ready when I arrived and left.Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you ever need help, just give us a call. Happy motoring!
Laura is truly the best
by Eniola 1 on 09/26/2023No one loves going to their car serviced because that always means another expense lol but I can honestly say bringing my car in to get serviced and knowing my advisor is Laura I truly get super happy because she knows exactly what customer… service is even tho she may give me another expense lol but I trust her honesty she tells me if I really need something or I can hold off until next time . She is really dope and always go to her for help.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Mileage service
by Cynthia Ray on 09/25/2023Very easy to work with, would recommend in requesting additional work to address the cost as well.Hi Cynthia, we really appreciate your feedback! Don't hesitate to call us if you ever need anything. Be safe on the road!
Awesome deal
by Mrs_CeeBee on 09/24/2023Amir our sales person was very helpful. He answered all our questions and made our experience very pleasant and stress free! Great customer service including the financial dept...Ben, the financial advisor was easy to talk to. Their sales… manager...that's another story :(Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi Abdalla, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at BMW of Roseville. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!
by Kerry Valdez on 07/24/2024