Customer Reviews of Riverside Volkswagen
Review type:
In and Out 😌
by Bobo on 07/21/2025Satisfied with my service. My rep did a great job handling my car and got everything complete in a reasonable amount of time and affordable priceService Department
by Jack Hasson on 07/20/2025I brought in my. Tiguan for service and although it was quite extensive. The car runs just like new and appreciate the hard work. And a good deal, thank youJack, thank you for your wonderful review! I'm thrilled to hear that your Volkswagen Tiguan is running just like new after the extensive service. Our team at Riverside Volkswagen always strives to provide excellent care and great value to our customers. We appreciate your kind words and look forward to seeing you again soon! Sincerely, Richard Michaelson - Owner - rmichaelson@riversidemetro.com
Fixing another dealer
by Dani on 07/20/2025So…I bought this car at another dealer in another county and auto group and when the gave me a free oil change the gave me a bad oil leak cause they didn’t do the job right riverside not only fix my problem and also replaced my battery… clean my car and on top of that my bank was giving me problems paying so much at one time vw riverside worked with me to get me out of there and i am so thankful for that they were patient understanding and answered every question I had and they did it fast the other dealer took 8 hrs for an appointment oil change vw riverside did a battery swop and oil change in like 90 mins roughly and they were very busy I didn’t see anyone stay more then a hr for whatever they were there for there fast and good and understanding very much recommendThank you so much for your wonderful review, Dani! I'm thrilled to hear that Riverside Volkswagen was able to address your oil leak issue and provide fast and efficient service. It’s great to know that our team's patience and understanding made a difference during your visit. We truly appreciate your recommendation and look forward to assisting you again in the future! Sincerely, Richard Michaelson - Owner - rmichaelson@riversidemetro.com
Terrible Experience
by C on 07/15/2025This is a terrible dealership. Maintenance took over 6 hours. They did not refill the windshield wiper fluid. They did not rotate the tires. They did not wash the car after I asked them to, and they agreed to it. They previously tried to… overcharge me for maintenance. They only had 1-2 mechanics on a week day to help with cars, but multiple service advisors doing nothing. They only completed maintenance after I requested a manager be involved. They have tried to lie to me about costs and maintenance previously. They kept my car for 3 months when they were unable to find what was wrong with it. I had to have VW corporate involved. When trying to sell the car to them, they undercut the value of the car significantly. I sold it to a much better VW dealership nearby. Avoid this car dealership at all costs. Do not bring your car in for maintenance. Do not purchase a car from them.We appreciate you taking the time to reach out to us. We are currently looking into this matter.
Oil Change Appointment
by 2024 VW Jetta on 07/08/2025Easy and quick! I was in and out with ease. Nice staff from beginning to end of my visit.Thank you for your wonderful review! We're thrilled to hear that your experience at Riverside Volkswagen was easy and quick, and that our staff made a positive impression from start to finish. We appreciate your feedback and look forward to welcoming you back for your next visit! Sincerely, Richard Michaelson - Owner - rmichaelson@riversidemetro.com
Super great service
by Aryss B on 07/08/2025Very attentive and definitely does their best to help you.Thank you for your wonderful feedback, Aryss! We appreciate your kind words about our attentiveness and dedication to helping our customers. At Riverside Volkswagen, we strive to provide the best service possible. We look forward to seeing you again soon! Sincerely, Richard Michaelson - Owner - rmichaelson@riversidemetro.com
Satisfied customer
by Rusty Santos on 07/01/2025Everybody was very friendly, helpful is assisting customers when looking for cars even after buying the car. The service dept were there to help customers for their service needs, explaining their repair, options and warranties, very… satisfied y highly recommendedRusty, thank you for your wonderful feedback! I'm thrilled to hear that you found the team at Riverside Volkswagen friendly and helpful throughout your car buying experience and beyond. It’s great to know you felt well-supported by our service department as well. We appreciate your recommendation and look forward to assisting you again in the future! Sincerely, Richard Michaelson - Owner - rmichaelson@riversidemetro.com
Very pleasant experience considering my circumstances
by Oscar Motta on 06/25/2025updated 07/01/2025Given that I was in the middle of moving into our new house a broken car was not something I needed. Fortunately Riverside Volkswagen came thru with flying colors and save the day. Very flexible and understanding. Although my car was not… fixed 100% a detailed reasoning was given to me by Fernando a service member and I understood more how to go about fixing my problem. Thank you for making a otherwise stressful situation a pretty pleasant one instead.Thank you for your fantastic review, Oscar! I'm thrilled to hear that Riverside Volkswagen was able to assist you during such a hectic time. We're glad that Fernando could provide you with detailed reasoning and understanding regarding your vehicle. Your satisfaction is important to us, and we appreciate you acknowledging our team's flexibility. We look forward to helping you with any future needs and wish you all the best in your new home! Sincerely, Richard Michaelson - Owner - rmichaelson@riversidemetro.com
Fabulous Service!
by Bobbie Grey on 06/29/2025My engine lost power on my 2024 VW Atlas. Boooooo! But Riverside VW got my car right in, replaced the faulty water pump and thermometer, and got the car back to me the next day. Service was quick and the guys were super polite and friendly.… I am happy.Thank you, Bobbie, for your wonderful review! I'm glad to hear that the Riverside Volkswagen team was able to quickly address the issues with your 2024 Volkswagen Atlas and get you back on the road. I appreciate your kind words about our polite and friendly staff. Your satisfaction is our top priority, and we hope to see you again for any future needs! Sincerely, Richard Michaelson - Owner - rmichaelson@riversidemetro.com
Comfortable and professional service.
by Marge on 06/26/2025Appointments are easy to schedule with ample dates available. Technicians listen to concerns and recommend preventive options. Final paperwork clearly describes the steps taken during the service. The lobby is comfortable and wifi… reliable.Marge, thank you for your wonderful review! I'm thrilled to hear that you found scheduling your appointment easy and that our technicians were attentive to your concerns at Riverside Volkswagen. It's great to know you appreciated our detailed paperwork and comfortable lobby. We look forward to welcoming you back for your next visit! Sincerely, Richard Michaelson - Owner - rmichaelson@riversidemetro.com
Love the live updates
by Christel Gibbins on 06/24/2025Love the service department here, didn’t buy from here. Review is based on service departmentThank you for your kind words about our service department, Christel! We truly appreciate your support and are glad to hear that you had a positive experience at Riverside Volkswagen. If you ever need assistance in the future, don’t hesitate to reach out. We look forward to serving you again! Sincerely, Richard Michaelson - Owner - rmichaelson@riversidemetro.com
Vehicle Service
by Gomez on 06/19/2025Great customer service. We had to bring in our 2014 VW Passat TDI service and we didn't have an appointment, but Michael Lopez in the Service Department was able to get us in with no issues, as always. Vehilce was checked and serviced… with no issues. Great service as always.Gomez, thank you for your glowing review! I'm thrilled to hear that you had such a positive experience at Riverside Volkswagen. It's wonderful to know that Michael in our Service Department was able to assist you promptly with your 2014 VW Passat TDI. We appreciate your loyalty and look forward to serving you again in the future! Sincerely, Richard Michaelson - Owner - rmichaelson@riversidemetro.com
Volkswagen Vibes: Built for the Journey
by Izzy G on 06/17/2025I recently brought my vehicle in for service and was very impressed with the experience. The staff was professional, knowledgeable, and kept me updated throughout the process. The service was completed on time, and the car runs great. Big… thanks to the team at Volkswagen for making it a smooth and hassle-free visit!Thank you so much for your kind words, Izzy! I'm thrilled to hear that you had a positive experience at Riverside Volkswagen and that our team provided professional and knowledgeable service. It’s great to know your vehicle is running smoothly, and we appreciate you taking the time to share your feedback. We look forward to seeing you again soon! Sincerely, Richard Michaelson - Owner - rmichaelson@riversidemetro.com
Oil Change Required
by Jay on 06/17/2025My 2019 VW Jetta was needing a fresh oil change. I called the VW service department, they promptly made an appointment for 1 PM. I arrived on time, the service advisor was quick to complete the service work order. I had time for two cups of… coffee, by 3 PM, my car's service was completed.Thank you for sharing your experience with us, Jay! I'm glad you chose Riverside Volkswagen for your 2019 VW Jetta's oil change, and it's great to hear that our service team was prompt and efficient. Enjoy your coffee while you waited! We look forward to assisting you again in the future. Safe driving! Sincerely, Richard Michaelson - Owner - rmichaelson@riversidemetro.com
Extreme Courtesy
by JEPPS on 06/16/2025I was able to use the dealers drop-in service to get ready for my upcoming road trip. The service was performed quickly and my car was ready sooner than expected. But what really made my day was how extremely courteous my service rep… Fernando was. He made me feel important and valued as a customer. Great job VW!Thank you for your wonderful review! I'm thrilled to hear that you had a great experience at Riverside Volkswagen and that Fernando provided you with exceptional service. It’s fantastic to know that you felt valued as a customer. We appreciate your feedback and look forward to helping you again in the future. Safe travels on your road trip! Sincerely, Richard Michaelson - Owner - rmichaelson@riversidemetro.com
EPIC SWAG EXPERIENCE THAT WAS SUPER AWESOME
by Luis A Garcia on 06/14/2025So essentially i want to highlight 2 workers Moses and Christian these two employees went above and beyond to help with the issues i was having at the dealership thank you Moses and ChristianThank you, Luis, for taking the time to leave us such a wonderful review! I'm thrilled to hear that Moses and Christian were able to go above and beyond to assist you with your concerns at Riverside Volkswagen. Your satisfaction is our priority, and it's great to know our team made a positive impact. We look forward to seeing you again soon and appreciate you sharing your experience! Sincerely, Richard Michaelson - Owner - rmichaelson@riversidemetro.com
250,000 miles and still going.
by MAYO93 on 06/08/2025I have been servicing my 2012 Jetta here for 11 years. The service department Associates are excellent with customer service. They have been an important piece on why my 2012 jetta is running so well.Thank you for your wonderful review! I truly appreciate your loyalty to Riverside Volkswagen over the past 11 years as you've serviced your 2012 VW Jetta. It’s fantastic to hear that our service department associates have provided you with excellent customer service. I'm glad to know that they have played a key role in keeping your Jetta running smoothly. We look forward to seeing you again for your future service needs! Sincerely, Richard Michaelson - Owner - rmichaelson@riversidemetro.com
Great service
by Jorge leon on 06/03/2025Quick and easyThank you for your positive feedback, Jorge! We're thrilled to hear that your experience at Riverside Volkswagen was quick and easy. We appreciate your support and hope to see you again soon! Sincerely, Richard Michaelson - Owner - rmichaelson@riversidemetro.com
I had a great experience with Riverside VW!
by E King on 06/03/2025A few weeks ago, my VW started showing an alert, but when I took it to a different VW dealership, they told me there was nothing they could do since the alert wasn’t active at the time. The issue came back and progressively got worse, so I… called Riverside VW and I’m so glad I did. They were able to get me in for a same-day appointment. I dropped off my vehicle and they even provided me an Uber home, which was super convenient. Later that day, they diagnosed the issue (a problem with my steering wheel), ordered the necessary part, and called me to keep me updated. By the next day, the part arrived, the repair was complete, and everything was covered under warranty. Fast, professional, and hassle-free service from start to finish. Thank you, Riverside VW!Thank you so much for your detailed feedback! We're thrilled to hear that you had a positive experience with us at Riverside Volkswagen. It's great to know that we could quickly address the issue with your steering wheel and provide the convenient services you needed. We appreciate your trust in us and look forward to assisting you again in the future. Safe driving! Sincerely, Richard Michaelson - Owner - rmichaelson@riversidemetro.com
Ask for Michael…. Best service advisor around
by D Morrison on 05/25/2025Will always return to this dealership for service solely for service advisor Michael Lopez… he is always attentive to making the appropriate recommendations to keep my vehicle safe and running smoothly…. And a complete pleasure to interact… withThank you! I truly appreciate your kind words about Michael Lopez and your continued trust in Riverside Volkswagen for your service needs. It's wonderful to hear that you find our team attentive and enjoyable to interact with. We look forward to seeing you again and keeping your vehicle running smoothly! Sincerely, Richard Michaelson - Owner - rmichaelson@riversidemetro.com
Thanks a bunch!
by Jose on 05/24/2025This is the type of review that I wish I could write more often. I appreciated the knowledge and the professionalism of the staff. Originally I went in to purchase a battery for my daughter’s ‘21 Jetta. The guy at the parts counter was very… courteous and got me the correct part. Right before I paid, I asked if there would be issues if I replaced the battery. He said there probably would be and then went over to speak with Michael at the service desk. Michael told me the issues that I couple potentially have, including lessening the life of the battery if it wasn’t merged or adapted to the car. I decided to have my daughter bring the car in to the service center instead. We arrived around 11:30am and were told we could have the car back in a couple of hours because the techs were going on their lunch break. My daughter and I were discussing how to get her son picked up from school because her car wouldn’t be ready in time. Michael heard our conversation and quickly jumped on the phone. He was able to get someone to work on my daughter’s vehicle and she got it back with plenty of time to spare. Michael was awesome. I really appreciated the effort and willingness to go above and beyond by getting my daughter her car back when he heard our dilema. Thank you Michael.Thank you for your wonderful review, Jose! We’re thrilled to hear about your positive experience at Riverside Volkswagen. It’s great to know that our staff, especially Michael, was able to assist you and your daughter with the battery replacement for her ‘21 Jetta. We pride ourselves on our professionalism and customer service, and we appreciate your recognition of our team going the extra mile. We look forward to serving you again in the future! Sincerely, Richard Michaelson - Owner - rmichaelson@riversidemetro.com
Conveniently located in Riverside, we serve the surrounding areas of Corona, Moreno Valley, Rancho Cucamonga, Fontana, San Bernardino, Ontario and Loma Linda. Thank you for visiting Riverside Volkswagen in Riverside, CA! We are excited to assist you with finding the car of your dreams! Our website allows you to find and obtain pricing, research model information, browse new and used vehicle inventories, as well as schedule service visits, take advantage of our parts and service specials and apply for financing.
We maintain a fully stocked inventory of new Volkswagen models including the Volkswagen Beetle, Volkswagen Golf, Volkswagen Jetta, and Volkswagen Passat. In addition to new VW models, we also carry a wide selection of used cars, trucks, and SUVs. Our entire pre-owned inventory is inspected for the highest quality, so no matter your price point; you're always getting a reliable vehicle. Riverside Volkswagen strives to make each visit to our dealership as convenient as possible.
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
- English
- Arabic
- Persian
- Chinese
Thank you for your feedback! I'm delighted to hear that you were satisfied with your service at Riverside Volkswagen. It's great to know that we could assist you efficiently and at an affordable price. We look forward to seeing you again for any future needs! Sincerely, Richard Michaelson - Owner - rmichaelson@riversidemetro.com
by Riverside Volkswagen on 07/22/2025