Customer Reviews of Riverside Volkswagen
Review type:
Fresh Audi A6
Fresh Audi A6
by DJ on 05/27/2025Sales staff were extremely nice and helpful and went out of the way to get me a deal I was happy with. The manager did everything to get me a good deal. The finance manager was unlike any other I had dealt with previously and he didn’t… pressure me into other products. This is my second purchase from Metro VW. Great place.Thank you for your amazing review! We’re thrilled to hear that our sales staff and management worked hard to ensure you had a great experience at Riverside Volkswagen. It's fantastic that you found the finance process comfortable and pressure-free. We truly appreciate your loyalty and look forward to welcoming you back for your next visit! Sincerely, Richard Michaelson - Owner - rmichaelson@riversidemetro.com
Smooth, Easy, and Excellent Service!
by Melanie on 05/25/2025Samer and Rigo were absolutely amazing to work with! From start to finish, they made the entire car-buying experience stress-free, transparent, and actually enjoyable. They were patient, knowledgeable, and genuinely cared about finding the… right fit for me. I never felt pressured or rushed, and every question I had was answered clearly. If you’re looking for a dealership that truly puts the customer first, ask for Samer and Rigo…you won’t be disappointed.Thank you so much for your wonderful review, Melanie! We're thrilled to hear about your positive experience with Samer and Rigo at Riverside Volkswagen. Their commitment to providing a stress-free and enjoyable car-buying experience is exactly what we aim for. We appreciate your recommendation and look forward to assisting you again in the future! Sincerely, Richard Michaelson - Owner - rmichaelson@riversidemetro.com
Ask for Michael…. Best service advisor around
by D Morrison on 05/25/2025Will always return to this dealership for service solely for service advisor Michael Lopez… he is always attentive to making the appropriate recommendations to keep my vehicle safe and running smoothly…. And a complete pleasure to interact… withThank you! I truly appreciate your kind words about Michael Lopez and your continued trust in Riverside Volkswagen for your service needs. It's wonderful to hear that you find our team attentive and enjoyable to interact with. We look forward to seeing you again and keeping your vehicle running smoothly! Sincerely, Richard Michaelson - Owner - rmichaelson@riversidemetro.com
Thanks a bunch!
by Jose on 05/24/2025This is the type of review that I wish I could write more often. I appreciated the knowledge and the professionalism of the staff. Originally I went in to purchase a battery for my daughter’s ‘21 Jetta. The guy at the parts counter was very… courteous and got me the correct part. Right before I paid, I asked if there would be issues if I replaced the battery. He said there probably would be and then went over to speak with Michael at the service desk. Michael told me the issues that I couple potentially have, including lessening the life of the battery if it wasn’t merged or adapted to the car. I decided to have my daughter bring the car in to the service center instead. We arrived around 11:30am and were told we could have the car back in a couple of hours because the techs were going on their lunch break. My daughter and I were discussing how to get her son picked up from school because her car wouldn’t be ready in time. Michael heard our conversation and quickly jumped on the phone. He was able to get someone to work on my daughter’s vehicle and she got it back with plenty of time to spare. Michael was awesome. I really appreciated the effort and willingness to go above and beyond by getting my daughter her car back when he heard our dilema. Thank you Michael.Thank you for your wonderful review, Jose! We’re thrilled to hear about your positive experience at Riverside Volkswagen. It’s great to know that our staff, especially Michael, was able to assist you and your daughter with the battery replacement for her ‘21 Jetta. We pride ourselves on our professionalism and customer service, and we appreciate your recognition of our team going the extra mile. We look forward to serving you again in the future! Sincerely, Richard Michaelson - Owner - rmichaelson@riversidemetro.com
New car purchase
by Adriana on 05/22/2025Great service, helped me decide by testing out safety fetures which were important for my daughter's first car.Thank you for your wonderful review, Adriana! We're thrilled to hear that you received great service at Riverside Volkswagen and that our team could assist you in exploring the safety features for your daughter's first car. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to seeing you both again soon! Sincerely, Richard Michaelson - Owner - rmichaelson@riversidemetro.com
Service
by Elvira on 06/13/2024Took my car in for maintenance. Taleeza helped me this time. She quickly checked in my car, wrote up the paperwork, then sent me home. I came back a few hours later my car was washed and ready to drive....Excellent Service!Thank you Elvira for choosing Riverside Volkswagen for your car maintenance needs! We're delighted to hear that Taleeza provided you with excellent service. We appreciate your positive feedback and look forward to welcoming you back for your future automotive needs. Safe travels! Sincerely, Richard Michaelson - Owner - rmichaelson@riversidemetro.com
Black GTI
by Greg Thompson on 03/10/2024Riverside Metro customer service is great they took care of my car isssues in a timely mannerHi Greg, and thank you for this great review! We're happy to hear that our team took care of you! They are a great asset and we appreciate all that they do. Sincerely, Richard Michaelson - Owner - rmichaelson@riversidemetro.com
Definitely Recommend!
by Maria Arvizu on 03/08/2024Andy, Brian, and Ray helped us with the process of buying my daughter her first car. They were all informative, attentive, and friendly.Thank you for sharing this great feedback with us, Maria. We feel our service department is what makes Riverside Volkswagen special. Reviews like yours help us to make sure that we are continuing to provide our customers the friendly, quick and comfortable service experience that our dealership is known for. I am glad to hear that you were pleased with your visit. We would love to work with you again in the future. Sincerely, Richard Michaelson - Owner - rmichaelson@riversidemetro.com
Great Experience
by Steveo on 03/05/2024Had Moses as a salesman and he was great!! Great attitude and a lot of personality!! Then I dealt with Sam in the office and he was fantastic also. Explained everything clearly and gave me a great deal that other dealers couldn’t… match/beat.Steveo, it is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Richard Michaelson - Owner - rmichaelson@riversidemetro.com
Get an ID4 from Riverside
by Jane on 03/05/2024The dealer made everything simple and seamlessThank you for this amazing review! We really appreciate your business, Jane. Sincerely, Richard Michaelson - Owner - rmichaelson@riversidemetro.com
ANTHONY
by Jenny Olivares Garcia on 02/28/2024I liked how once I said I liked or looked at a different car Anthony didn’t hesitate to offer me to give it a test drive. Got the keys right away and took it for a spin. Also kept bringing me different cars to look at & offers. Didn’t give… up.We appreciate you for letting others know about your experience, Jenny! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Richard Michaelson - Owner - rmichaelson@riversidemetro.com
Excellent Customer Service Specifically Victor
by Kim Monroe on 02/27/2024Victor gives excellent customer service we have dealt with him for many years. We bought our VW from Riverside Volkswagen. 10 years ago, and have always received very good customer service. Our maintenance has always been done at VW… Riverside. We get quality care in. Victor always keeps us informed.Kim, thank you for writing such a great review about our dealership! We appreciate the feedback and are pleased that your service experience was so positive. We always do our best to make sure all of our customers leave completely satisfied with the maintenance work performed on their vehicle. We look forward to seeing you again. Sincerely, Richard Michaelson - Owner - rmichaelson@riversidemetro.com
Amazing staff
by Espie on 02/27/2024Everyone who we dealt with during our process was so nice and transparent with everything our sales rep Kadeem was very helpful and informative in everything VW !Thank you for leaving us this great review, Espie! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Richard Michaelson - Owner - rmichaelson@riversidemetro.com
Best Customer Service
by Melissa on 02/26/2024Every interaction with this dealership is stellar. Raymond Block and Ray Porras took great care of us. We’ve been going here for years and will keep coming back because of the customer service! Thank you for always being customer centric!Thank you for this amazing review! We really appreciate your business, Melissa. Sincerely, Richard Michaelson - Owner - rmichaelson@riversidemetro.com
Michael
by Rochelle Renee on 02/23/2024I would not go to riverside VW dealership without the help of Michael. He is always professional, helpful & kind…Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day, Rochelle. Sincerely, Richard Michaelson - Owner - rmichaelson@riversidemetro.com
Great service
by Dorothy on 02/23/2024Yes. Good service, no problem getting an appointment.Dorothy, thank you for taking the time to share your feedback. Each employee is a valued member of the Riverside Volkswagen team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again! Sincerely, Richard Michaelson - Owner - rmichaelson@riversidemetro.com
Great service
by Matt on 02/22/2024Love coming here. I hate having my car worked on but they go above and beyond to make it a painless experienceWe love hearing from our customers, so thank you for taking the time to write this glowing review, Matt! It's wonderful to hear that our staff at Riverside Volkswagen was able to provide you with a. painless experience! We really appreciate this feedback and we will share it with the team. Thanks again, and if you have any questions about the work that was done, please feel free to contact us. Sincerely, Richard Michaelson - Owner - rmichaelson@riversidemetro.com
Oil Change
by Gabriel on 02/20/2024They're service is good and done in a timely manner but they don't wash your car afterwards. When other dealers do.Thank you for the great feedback, Gabriel! We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to me if you have any questions or concerns. We look forward to serving you again. Sincerely, Richard Michaelson - Owner - rmichaelson@riversidemetro.com
great service
by Harold Welsh on 02/20/2024they took the time to fully diagnose my electrical issues and were able to fix the carWe appreciate your kind words, Harold. We are glad that we could get your car fixed up and back in good running order. If there is anything more we can do please come back and see us again any time! We look forward to your next visit. Take care. Sincerely, Richard Michaelson - Owner - rmichaelson@riversidemetro.com
Regrettable purchase
by Joe on 02/20/2024People were friendly but like all other car dealers they are only interested in how much they can make. Not satisfied with the deal we made but I signed and will have to live with it.Thank you for taking the time to provide our dealership with feedback about your experience, Joe. I assure you that 100% customer satisfaction is our utmost priority and would like the chance to further understand what happened. Please contact me directly at your earliest convenience so we can discuss your concerns. Sincerely, Richard Michaelson - Owner - rmichaelson@riversidemetro.com
Excellent Customer Service
by Ely Vega on 02/18/2024Since I walk in all employees were friendly and they help me with any doubt.Thank you for leaving us this great review, Ely! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Richard Michaelson - Owner - rmichaelson@riversidemetro.com
Conveniently located in Riverside, we serve the surrounding areas of Corona, Moreno Valley, Rancho Cucamonga, Fontana, San Bernardino, Ontario and Loma Linda. Thank you for visiting Riverside Volkswagen in Riverside, CA! We are excited to assist you with finding the car of your dreams! Our website allows you to find and obtain pricing, research model information, browse new and used vehicle inventories, as well as schedule service visits, take advantage of our parts and service specials and apply for financing.
We maintain a fully stocked inventory of new Volkswagen models including the Volkswagen Beetle, Volkswagen Golf, Volkswagen Jetta, and Volkswagen Passat. In addition to new VW models, we also carry a wide selection of used cars, trucks, and SUVs. Our entire pre-owned inventory is inspected for the highest quality, so no matter your price point; you're always getting a reliable vehicle. Riverside Volkswagen strives to make each visit to our dealership as convenient as possible.
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
- English
- Arabic
- Persian
- Chinese
Thank you for your amazing review! We’re thrilled to hear that our sales staff and management worked hard to ensure you had a great experience at Riverside Volkswagen. It's fantastic that you found the finance process comfortable and pressure-free. We truly appreciate your loyalty and look forward to welcoming you back for your next visit! Sincerely, Richard Michaelson - Owner - rmichaelson@riversidemetro.com
by Riverside Volkswagen on 05/28/2025