Customer Reviews of Mercedes-Benz of Riverside
Review type:
Pleasant interaction
by Robert C on 08/03/2025Steve Garlatta is a wonderful car salesman. Very knowledgeable on Mercedes vehicles and the digital technology. I would highly recommend you request for Mr. Garlatta to assist you with locating your next Mercedes Benz.I left very happy today!
by Daniel on 07/29/2025Today I was helped by Kelly Sandefur and she was amazing. She really went above and beyond with her customer service. She answered all my questions with clarity and was overall very pleasant to talk to. She saved me a lot of money too!Deceitful & do not value loyal customers
by Alma on 07/23/2025I recently visited Walter’s Mercedes Benz Riverside to trade in my lease and upgrade to a new vehicle; I worked with VIP Loyalty Manager, Stephen Garlatta, while negotiating a new deal, I was offered a very low value on my vehicle so I… decided this would not be a smart deal and told Stephen that I would rather buyout & sell my vehicle elsewhere, to which he replied that his offer was better as he would be able to incentivize my offer due to loyalty as this would be my third vehicle from Walter’s Mercedes. To my surprise, two weeks later, I received a letter stating I owe $7k on additional fees on my lease as I was only given an $800 loyalty credit. Needless to say, I am highly disappointed in placing my trust in Stephen Garlatta, I would not recommend Stephen as an ethical sales person and will never again deal with Walter’s Mercedes after having been a loyal customer since 2018.New Car Purchase
by Mike Pugh on 07/21/2025Rafael Aribuabo was super easy to work with, no pressure, does a great job prepping and we appreciated the stress free atmosphere.Mike, thank you for leaving us this positive review! Providing a smooth, pressure-free experience is always our goal, and we are glad that Rafael's efforts met your satisfaction. It is our pleasure to assist you in any way possible. Congratulations on your new vehicle! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager
THE BEST EXPERIENCE
by Victoria Rezendez on 07/17/2025I had such a great experience at Mercedes-Benz of Riverside! Christian was incredibly helpful from start to finish—he really took the time to listen to what I was looking for and helped me find the exact C300 I had in mind. He was patient,… knowledgeable, and made the whole process smooth and stress-free. I couldn’t be happier with my new car! I would definitely recommend Christian and this dealership to anyone in the market for a Mercedes.Victoria, thank you for your wonderful review! We are so glad that Christian took great care of you and made your experience with us both smooth and successful. Your satisfaction means so much to us. Christian will be honored to have earned your kind recommendation. On behalf of the entire team- congratulations on your new C300! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager
Great experience!
by Jane on 07/14/2025Edwin Corea helped me alot during this car buying process. Once I got to the dealership, I was in and out quickly as I wanted. Will be going back to him in the near future for more cars.Thank you for your positive review, Jane! We are so glad that Edwin took great care of you and ensured your experience with us here at Mercedes-Benz of Riverside was as seamless as possible. Congratulations on your new vehicle! We look forward to an opportunity to work with you again. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager
Best and easy experience
by Danny and Kate on 07/02/2025updated 07/08/2025Jon was friendly and professional. There was no pressure in the buying process. I was surprised that he provided us a small gift as a token of appreciation of our business. We walked away a happy customer. Would buy from again.Danny and Kate, thank you for leaving Jon this positive review! We strive for 100% customer satisfaction, and we are glad that Jon provided you with a smooth, pressure-free experience. On behalf of the entire team- congratulations on your new vehicle! Please do not hesitate to give us a call if there is ever anything more that we may help you with. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager
It’s a deal!
by Liv on 07/06/2025My husband and I went to Walter’s to trade in our car and check out their certified MB cars during the holiday weekend. We met Morris Gaines, he’s the Internet Sales Manager at Water’s MB, and he made everything possible for us to get what… we wanted. He explained to us our options if we lease the car or purchase it. Anyway, we were happy with our decision to purchase the GLE 350. This is my 2nd time to purchase my GLE at this location because they have excellent customer service.Liv, thank you for your repeat business and for sharing your experience with us. We are happy to hear that Morris provided you and your husband with top-notch service. Your satisfaction means so much to us. We warmly congratulate you on your new Mercedes-Benz GLE 350- on behalf of the entire team! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager
Best and Seamless car buying experience.
by Danny and Kate on 07/02/2025Jon Klempner Was the person who we worked with through the buying process. He was patience and not pushy. There were no pressures from the buying experience. He treated us professionally. He surprised us with a small gift of… appreciation at the end of our buying journey. He spent sometimes to go over the functionality of the car before we drove off. We would buy again from this dealership and would like to work with Jon Klempner as the salesman.Danny and Kate, thank you for leaving Jon this positive review! We are so glad that Jon provided you with a pressure-free and remarkable experience. He will be honored to know how confident you are in his efforts. Congratulations on your new vehicle! If there is ever anything more that we may help you with, please do not hesitate to give us a call. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager
Excellent customer experience
by Rocio on 06/19/2025The process was very easy and quick. The sales rep Lenard Baker was patient and explained all the features of my vehicle to me very clearly and patiently.Thank you for your positive review, Rocio! Providing a smooth and informative experience is always our goal here at Mercedes-Benz of Riverside, and we are glad that Lenard's efforts met your satisfaction. We greatly appreciate the opportunity to work with you. Congratulations on your new vehicle! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager
Worth the drive to Riverside!
by GaryR on 06/11/2025Had a good experience buying a used Tacoma here. Simon Green was courteous and expedited the process, so I was in and out pretty quickly.Gary, thank you for your positive review! Providing a smooth and remarkable experience is always our goal, and we are glad that Simon's efforts met your satisfaction. It is our pleasure to assist you in any way possible. On behalf of the entire team- congratulations on your new Tacoma! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager
No pressure buy
by Mark and Annette Henckel on 06/04/2025This is our 4th buy from this dealership. Each time it has gotten better. Our sales person, Diego Moron was really good and very patient as we tried to decide between two different models. He was also great at explaining everything about… the features on the GLE 450 hybrid we decided on. We have recommended Walters Mercedes of Riverside to many friends and family.Mark and Annette, We are grateful for you leaving Diego this exceptional review and recommendation! We are pleased to know that he was really good/very patient while you made your decision and was also great at explaining all the features on your new vehicle. We look forward to working with you again in the future. We warmly congratulate you both on your new Mercedes-Benz GLE 450 Hybrid- behalf of the entire Mercedes-Benz of Riverside team! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager
Raul Ayala was amazing
by Nicole Romero on 06/01/2025I am a second time customer at Walter‘s had an amazing experience last time and wanted to come back. Raul was amazing and I will definitely be back in the future for my third car with you guys. We loved him and it was such a great… experience. Raul Ayala thanks again for making it so seamlessNicole, Providing immaculate service is so important to us here at Mercedes-Benz of Riverside and we are glad that Raul's efforts met your satisfaction! We are thrilled to know that he was amazing and made your experience great/seamless. Congratulations on your new vehicle- behalf of the entire team! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager
Raul and Ash Delivered a 5-Star Experience
by CABuyer on 05/20/2025We had a fantastic experience purchasing our C300 from Walter’s Mercedes-Benz of Riverside. From start to finish, the process was smooth, transparent, and professional. After reaching out to Ash Botello, we were connected with Raul Ayala,… who took great care of us throughout the process. Raul was knowledgeable, responsive, and genuinely focused on helping us find the right car. Thanks to his guidance, we ended up purchasing a car that was even better than the one we initially went to see. We really appreciate the teamwork between Ash and Raul and would absolutely recommend them to anyone looking for a great vehicle and top-tier service. Thank you both for the exceptional experience!Thank you for leaving Ash and Raul this fantastic review and recommendation! We are so appreciative of the opportunity to work with you and we are glad that they provided you with amazing service. We are happy to know that they took great care of you, were knowledgeable, responsive and genuinely focused on helping you find the right car. Congrats on your new Mercedes-Benz C300- behalf of the entire Mercedes-Benz of Riverside team! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager
Excellent service
by DANNY WU on 05/07/2025They take care of everything for you. Make the process of buying very easy.DANNY, Providing immaculate service is so important to us here at Mercedes-Benz of Riverside and we are glad that our teams efforts met your satisfaction! We are thrilled to know that they made the process very easy and took care of everything for you. Congratulations on your new vehicle- behalf of the entire team! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager
Ash- Awesome sales person!
by Eva on 04/22/2025updated 04/28/2025Ash- new exactly what we wanted and helped us. for the entire processEva, We appreciate you for leaving Ash this phenomenal review! We are delighted to know that she knew exactly what you wanted and helped you through the entire process. We sincerely congratulate you on your new vehicle- behalf of the entire Mercedes-Benz of Riverside team! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager
5 stars - mind blowingly seamless experience
by Jmillar on 08/24/2024First off, Christian, Rob and Justin knocked it out of the park. We sat at home, phoned in our information and a little over an hour later Christian arrived with our new car. Picked up our old car and it was all done. Will never do… anything else or go anywhere else ever again. Can’t begin to thank this team for going the extra mile for us. Well done gents!Thank you for sharing your positive experience with us! We are delighted that Christian, Rob, and Justin provided you with A+ service. Our guests' satisfaction is our utmost priority here at Walter's Mercedes-Benz of Riverside. We warmly congratulate you on your new vehicle- on behalf of the entire team! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager
Great service!
by Traci Davis on 03/29/2024I appreciate the salesperson IIIy Aabid upfront and quick responses which made our buying experience quick and easy!!!Traci, Providing immaculate service is so important to us here at Walter's Mercedes-Benz of Riverside and we are glad that Illy's efforts could meet your satisfaction! We are so appreciative of the opportunity to work with you. We are thrilled to know that she was upfront and quick with her responses. Please do not hesitate to give us a call if you ever have any questions or concerns. Congratulations on your new vehicle- behalf of the entire team!
Great Buying Experience!
by Bernard on 02/01/2024Juan Carlos “JC” is a professional and polite salesman, and was able to get me a great deal on a Mercedes CPO. Everyone at the dealership was kind and helpful, and made the buying experience smooth and pleasurable.Bernard, thank you for your positive review! We greatly appreciate the opportunity to work with you, and we are glad that JC took great care of you and made you experience with us both smooth and successful. It is our pleasure to assist you in any way possible. Congratulation son your new Mercedes-Benz! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager
Great experience!
by RD on 12/28/2023Illy handled my purchase quickly and efficiently and with great care. I’m very happy with my purchase and would definitely do business here again.RD, We greatly appreciate you for leaving Illy this marvelous review! We are honored to have had the opportunity to work with you and we are glad that Illy could provide you with top notch service. We are delighted to know that she made your car buying experience here at Walter's Mercedes-Benz of Riverside quick and efficient. If there is ever anything more that we may help you with please do not hesitate to let us know. We sincerely congratulate you on your new vehicle- behalf of the entire team!
Stay away from this terrible dealer
by Sonny Vee on 04/05/2023What an absolute joke of a dealership and staff. I would leave a zero star if I could. If you like to waste your time, have them screw up paperwork, and a surprise charge on your CC months after your purchase, this is definitely the dealer… for you. Condescending staff that treat you like trash. Spend your money somewhere else, anywhere else. This dealer and Walter's as a group really specialize in making your experience like hell. STAY FAR FAR AWAY.Hi Son, Thank you for feedback here and I can certainly understand your frustration. I spoke to Andrew and he let me know that you two have spoken and he apologized for the challenges. I’d also like to just reiterate what occurred here as well. Although we did figure the out of state sales tax incorrectly we made that good by paying the difference of our mistake out of our own pocket; this mistake was actually in your favor. The mistake also has nothing to do with the charge on your credit card. That charge relates to registering the vehicle in Nevada. Since you are not registering the car in CA you don’t pay the CA registration fee. The forthcoming Nevada vehicle registration charge was made aware to you when you bought the car (you had to fill out the form and provide your credit card info while you were here) and we explained to you that it would be incurred once you completed the Nevada smog check, vin verification and submitted the paperwork. Now that you completed that registration process your card was charged as planned. I am very sorry that the customer service you got here was below our standard. I will have a talk with everyone involved about being more empathetic and helpful. If you have any other questions please reach out to me directly. Sean Davisson General Manager Walter’s Mercedes-Benz of Riverside (951) 441-6182
I didn’t sign any form, and I don’t see any paperwork that indicate you paid anything to CA. All I have is a signed sales contract for what you collected in tax and DMV fees, which total MORE than what was itemized from the NV DMV. From the documentation I have, it looks like I overpaid! Furthermore, the NV paperwork was processed on 3/21 - more than TWO months after I purchased the vehicle, and ONLY after I contacted the sales rep to ask about it. Your sales manager (Tito?) told me he took care of “everything” and I would not expect a $1500 charge two months later if that is the case. So I waited for HOURS to get the paperwork written (you can check all the security cameras that Filomena is so proud of) only for you to screw up the paperwork, then having your sales manager call and say “everything” was taken care of which turned out to be a lie, and then seeing a charge two months later after not hearing anything. What a way to experience the Mercedes-Benz purchase at Walter’s!
Mercedes-Benz C-Class
Mercedes-Benz GLC-Class
Mercedes-Benz GLE-Class
Mercedes-Benz GLB-Class
Walter’s Mercedes-Benz of Riverside is a true story of achieving the American dream. Owner and Founder Walter Kienle was born in Germany to Swiss parents and immigrated to the US in 1948. Walter quickly found work as an automotive mechanic, but elected to sign up for the Army in order to serve his adopted country. He went to tank school and achieved the rank of Staff Sergeant. While stationed in Riverside, Walter discovered how much he loved California.
After an honorable discharge, Walter went back to New York to start a family and opened his own garage. Missing the warmer weather, his family moved to Riverside, CA in 1960. He started an automotive repair business specializing in European models, and in 1965 earned the right to begin selling them as well.
Walter’s Mercedes-Benz of Riverside now sells a number of luxury auto brands, but Mercedes-Benz was the first and remains the focus. That’s why we were named Dealer Rater’s Highest Rated Mercedes-Benz Dealer in California for 2015,
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- English
- Spanish
Daniel, thank you for leaving Kelly this positive review! Providing top-notch service is so important to us here at Mercedes-Benz of Riverside, and we are glad that her efforts met your satisfaction. Please do not hesitate to give us a call if you ever have any further questions or concerns. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager
by Mercedes Benz of Riverside on 07/30/2025