Customer Reviews of Acura of Pleasanton
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Best dealership I’ve ever been to
by Grraaacce on 07/23/2025
If I could give more stars, I defintely would. After researching and contacting multiple dealerships in the bay area, Acura of Pleasanton went above and beyond. From the moment I contacted the sales department, Zach reached out to me… quickly and provided such knowledgeable information regarding vehicle I was looking for. I’ve never been treated with such genuine kindness from a dealership before and I’ve been to a good amount. I was trying to secure financing before going into the dealership since it would be a bit of a drive to get there and didn’t want to waste any ones times. Mary from the finance department called me and was able to get me into a vehicle that I thought wasn’t possible. Not to be dramatic and get into too many details, but the whole experience was life changing. I even cried because this was a car that I really really wanted to get. So if you are looking for a car, work with Zach and Mary! They will really treat you well. Also a shoutout to Gabriel, the sales manager, he was also such a gem! I will definitely recommend this dealership to everyone that I know!
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Best dealership I’ve ever been to
by Grraaacce on 07/23/2025If I could give more stars, I defintely would. After researching and contacting multiple dealerships in the bay area, Acura of Pleasanton went above and beyond. From the moment I contacted the sales department, Zach reached out to me… quickly and provided such knowledgeable information regarding vehicle I was looking for. I’ve never been treated with such genuine kindness from a dealership before and I’ve been to a good amount. I was trying to secure financing before going into the dealership since it would be a bit of a drive to get there and didn’t want to waste any ones times. Mary from the finance department called me and was able to get me into a vehicle that I thought wasn’t possible. Not to be dramatic and get into too many details, but the whole experience was life changing. I even cried because this was a car that I really really wanted to get. So if you are looking for a car, work with Zach and Mary! They will really treat you well. Also a shoutout to Gabriel, the sales manager, he was also such a gem! I will definitely recommend this dealership to everyone that I know!Thank you Grraaacce for sharing of your experience our dealership and with our teammates Zach and Mary. We are committed and look forward to becoming a part of your Acura ownership journey, so please feel free to let us know if there are ever any questions. We are here to help! Regards, Your Team @ Hendrick Acura of Pleasanton
The following reviews are more than two years old. They are not included in the overall rating.
8 reviews
Extremely Satisfied
by dougiefresh on 02/03/2021Helder was my salesman - He was very informative and a pleasure to deal with. I never once felt that he was not being 100% honest. He provided excellent customer service and I would not hesitate to recommend him to my friends.hi Dougiefresh, we strive for 100% satisfaction, and it is great to see you had such a positive experience with Helder. We appreciate your review and for allowing us to become your Acura partner. Should there ever be any inquiry about your vehicle, please feel free to let us know what we can do to help. Regards, Your Team @ Hendrick Acura of Pleasanton
Friendly Sales Team, Great Selection
by Darron on 02/25/2019updated 03/06/2019I came in looking to test drive the MDX after reading about it. I was greeted by a friendly sales rep, Helder who answered all of my questions and took me on a few test drives. After bringing my wife back to meet Helder and see all the trim… choices available, we decided to buy a 2019 MDX Aspec. GREAT CAR! GREAT EXPERIENCE.Highly recommend this dealership!
by Arathena on 11/01/2015I had been car shopping for several weeks, taking my time till I found what I wanted. I researched online, including here at edmunds.com, got e-price quotes, and went to a few dealerships for test drives. I went to the local Mazda,… Volkswagen, Subaru and then Acura at Pleasanton. Of all those places, I felt most relaxed at Acura of Pleasanton. The place was busy with car shoppers. They saw me and greeted me as I took my time and walked around, checking out the cars in the lot, but only approached me when I was finally ready to talk to someone. Sung helped me, and he provided excellent customer service! I never felt pressured. I test drove the ILX and TLX, and he was very knowledgable and answered all my questions. He was focused on making sure I was happy with the car and options I chose, never pushing me to get additional options. When I decided on the 2015 TLX and we got down to business, he made it easy and painless, and gave me a great deal, matching the price I wanted which I got from the internet. Since there was several customers ahead of me and there was only one financier, I had to wait a long time for my turn. Sung kept me company and made sure I was comfortable, periodically offered me Peet's coffee, snacks and whatever else they had. The treatment I received here was so superior to the other dealerships I went to. If you want an Acura, I definitely recommend the one at Pleasanton!Very Disappointing!
by sarahegoddard on 03/29/2009We have been trying to negotiate for a 2008 Acura based on a quoted price from cars.com: of 27,900 (additional information below) Once we started talking to the dealership they quoted 31,900 for the same car and said we would only be able… to negotiate if we went in to talk to them in person and only after test driving the car. We have already explained that we live over 4 hours away, and we're just looking to purchase at this point. We have been e-mailed by now 5 different sales managers, financing managers, etc. although after this last communication is it very obvious that they do not want our business. We have been in contact with over 5 Acura dealerships in the area and by far this was the most unprofessional and disappointing experience. Cars.com 2008 Acura Certified TL 3.2 $27,900 View this listing Mileage: 7,070 Body Style: Sedan Exterior Color: Black Interior Color: Ebony Stock #: A6086 VIN: 19UUA66278A05547Excellent experience
by suspendmix on 01/29/2009Overall good experience, went in with a quote from another dealer and asked if they could beat it and if so, we could close the deal on an MDX if they could give me fair value for my trade in. They didn't have the color combo I wanted on… the lot but could trade for it from another dealership but I would have to pay for the added accessories it came with at cost. After some negotiating, I essentially paid $100 more for the car than the previous quote but got $2000 more for my trade in than any other dealer. Overall, they were really pleasant to work with and most importantly, they were up front and honest.Honest service people!
by suspendmix on 01/29/2009Brought my new MDX in for accessory installation and they then informed me a few hours later that the technician had slipped and managed to scratch the roof of my car. Rather than hide the fact or try to buff it out, the service associate… and manager told me what happened, what they intended to do to make it right and when asked about compensation for diminished value, he said absolutely no problem. They then took it to a body shop to have it fixed and offerred me the 1st 4 schedule maintenances for free, when I got it back, I could not tell that there was any damage. The service manager then informed me that the work shouldn't be noticable intially but if there was a problem of fading or discoloration that it may show up in 4 or 5 years. He then said there was a lifetime warranty on it and to bring it back if it ever did discolor. They wrote all of this down on the receipt as well. No one obviously wants thier brand new car scratched but I have nothing but positives about how it was handled, its hard to find honest people nowadays but I think I may have with this dealership!Good Price
by tinmantt on 06/22/2012updated 08/05/2025Price was right- never felt I was buying a premium vehicle. This was not a Lexus experience.In Pleasanton, Acura, Lexus, and Infiniti share the same Internet/Fleet department. So, maybe even buying a Lexus wouldn't have been a Lexus experience ;).
Sketchy Service- Not a Lexus World
by tinmantt on 06/22/2012updated 08/05/2025Kept the car for long periods of time, didn't follow thru on details, had to go back and forth many times- problem never fixed. To be fair, may not be an Acura thing- could be the phone. Also, had some extras done, no one sweated the… details, and it showed. Really? On an expensive new car? Go to Concord for service.
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About our dealership
Acura of Pleasanton is a premier quality auto dealer located in beautiful Pleasanton, CA. We pride ourselves in offering World Class Service to our customers. When you visit our dealership you will be greeted by our warm and friendly staff. Come and see why it's different at the Acura Pleasanton. We carry a great selection of Acura models. Plus a huge selection of pre-owned vehicles. We also offer Accelerated Service for your maintenance needs. Vist us today!
Amenities
- Complimentary Loaner Cars
- Complimentary Coffee
- Shuttle Service
- Rental Car Service Onsite
- Television
Thank you Grraaacce for sharing of your experience our dealership and with our teammates Zach and Mary. We are committed and look forward to becoming a part of your Acura ownership journey, so please feel free to let us know if there are ever any questions. We are here to help! Regards, Your Team @ Hendrick Acura of Pleasanton
by Ming Ho on 07/25/2025