Customer Reviews of Audi Pasadena
Review type:
Just purchased my third Audi of Pasadena vehicle!
Just purchased my third Audi of Pasadena vehicle!
by TallGramps on 05/27/2025Go see Taylor Baffert at Audi of Pasadena. Great selection, very easy process, friendly people everywhere in this dealership. Tyler will make you a great deal on the car of your choice.Love this dealership!
by Lee Wochner on 04/14/2025Awesome lease process — put together quickly and easily and about 15 minutes before tariffs kicked in.Rusnak Audi East Q5 pruchase
by Zandrah on 04/05/2025This dealership is top-notch! Our sales person, German, was so professional, easy to work with and very knowledgeable about Audi vehicles. He gave us excellent service! Watch out for the guy in financing though! Abdol “Chris” Brigi”.… They don’t call them “loan sharks” for nothing! Kris was a bit arrogant, and misleading regarding the optional loan agreement terms he rushed us through signing. We came with our own down payment and approved financing with USAA. But he gave us incorrect information, and did not follow USAA’s instructions which could have delayed funds to be transferred in time so we could have been subject to outrageous terms! He caused a lot of unnecessary stress and did not leave us with a positive buying experience! However in the end, when Tristan presented us with the keys and gave us a full tour of the vehicle to make sure we understood all the settings, bells and whistles…. It really changed our mind! I don’t think “Chris” is a good fit for this dealership! Everyone else, including the service department was nothing short of professional and easy to work with!Hello Zandrah, thank you for your kind review; we are happy to pass along your comments to the team here at Audi Pasadena! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Outstanding (as usual)
by Quinnmca on 04/01/2025We come a long distance (from San Diego) to buy cars from Pasadena Audi (5 and counting). I have never encountered a better dealership, top to bottom. Exceptional service, transparency, excellent pricing, straightest shooters in the… business, etc. Recommend them constantly, and the feedback I get is the same.Hello, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!
Great dealer
by Plato25 on 04/01/2025I had a great experience buying a new car from Christian. Aside from offering me a great price right off the bat, he provided concierge service and made the whole process easy and efficient. I wish all car dealerships were like this.Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Khalid Omar General Manager Audi Pasadena (626) 229-2419 2965 E. Colorado Blvd. Pasadena, CA 91107 https://www.audipasadena.com
Outstanding Customer Service – Rick Torres
by pajyl08 on 03/20/2025Dear Mr. Lai, I wanted to take a moment to recognize your Rusnak Audi Associate Rick Torres for his exceptional service during my recent vehicle purchase at Rusnak Audi Pasadena. From start to finish, Rick demonstrated professionalism,… attentiveness, and a genuine commitment to customer satisfaction. In addition, I would like to give your leadership at Rusnak Audi Pasadena as exceptional. What truly set him apart was his willingness to go above and beyond—even on his day off—to personally ensure that my vehicle was delivered smoothly and met all my expectations. His dedication and expertise made this one of the best car-buying experiences I’ve ever had. Rick Torres is a true asset to your team, and I hope his hard work and outstanding customer care are recognized. Kudos to him for making the experience so seamless and enjoyable!Hi, thank you for taking the time to let us know how we did. We hope you have a great day!
John Shamieh
by Lopeolive on 03/18/2025John was excellent! He was extremely patient with us as this was our first EV purchase. Thanks again John for helping us with our Q6 !Hello, we're happy you found John to be so supportive during your experience here at Audi Pasadena. We do hope we can be of assistance in the future. Take care!
Audi A3
by Cassie F on 02/04/2025The dealership matched Edmunds price and made it very easy to lease our vehicle.Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!
Welcoming and straight forward
by Djfngksue on 12/23/2024updated 12/30/2024Bonnie Zhoa was great to work with. From my initial expression of interest to handing me the keys, she paid attention to detail and did her best to address all my needs. I’d recommend working with her specifically and this dealership… overall.Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Audi Pasadena! Please don't hesitate to reach out if there's anything additional we can do for you.
Rusnak Audi - Highly recommended
by Chris Camp on 12/27/2024I had a great experience at Rusnak Audi working with Rick Torres on an Audi Q8 etron. Rick was a pleasure to work with - very straightforward and made the buying process easy at every step. When I came to sign the paperwork we had it all… done in less than an hour. I also want to mention Liz, the concierge specialist who helped me set up the car - she's great! and helped walk me through the basics of the car. I'm happy to recommend Rick and the Rusnak team!Hi Chris, we are very happy we could provide you with a positive experience! Thanks for the recommendation, and have an amazing day!
Great service. Above board legitimate discourse.
by aaarezzz on 12/19/2024Couldn’t be more pleased. Straight shooters. No BS. Stick to the facts. Responsive and absolutely amazing service with ease.Hi, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Rusnak Pasadena Audi
by JMoreno on 11/20/2024updated 12/03/2024Sebastian and John were very polite and helpful. My overall experience in purchasing a vehicle from this dealer was good.Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Audi Pasadena! We are always more than happy to assist you if anything else comes up. Take care!
Out of state sales
by Aaron D on 09/04/2023I had issues with this dealership understanding the tax laws and DMV laws for out of state sales. I ended up needing to purchase elsewhere when they could not make a deal via finance or straight cash. California cannot tax a vehicle used in… another state. The sale associate did attempt to work through this with us, but the sale manager was the real problem. His answer was "if the tires touch the ground, it gets taxed". Yikes.Warm, professional, and fun!
by CKJones on 10/22/2021I am a proud and happy owner of a gorgeous Mythos black Audi Q3 with Okapi brown leather interior or "peanut butter guts" for those who know! Fausto Briseno was fun to work with, and a great dealmaker. I also worked with Bonnie and enjoyed… our interactions and her attention to detail. From the moment I walked into the dealership, their customer service was warm and inviting. They were attentive, and didn't rush me...and I felt listened to. I was pretty straight about what I wanted, and that I wasn't ready to buy--and Bonnie offered to show me numbers. When I went back about two weeks later, Bonnie wasn't available so I worked with Fausto. We had clear communication, and although we went back and forth a bit -- he was professional and polite, and even fun! Ultimately, the process felt quick and painless. Additionally...when I was waiting for all the paperwork to be completed...I sat in their lounge area which has a great selection of tea and coffee and lots of chargers for all of our devices -- so it was a pleasant place to wait.Extremely Satisfied
by MissD on 01/26/2019I received excellent, professional, friendly service. The employees made it as easy and as pleasant as possible to have my vehicle serviced. I truly appreciate this kind of service, especially since it is so rare these days.Great Service
by .... on 01/11/2019I will call Anthony Ramirez again for all my car needs. ThanksHi, we're so glad that we were able to go above and beyond your expectations! Thank you again for leaving us this response! -Ken C., General Manager
Servicing
by Lovejoy on 01/09/2019My car was finished on time, clean and ready to go.Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We hope you have a great day! -Ken C., General Manager
My Experience with Rusnak
by Wesam_Elassaad on 01/04/2019They are very professional, helpful, and it was very easy buying the car. Please keep up the good work. You have a new customer for life. Thank you, WesamThank you for your kind words and this wonderful review! -Ken C., General Manager
Taylor Conover-Bluford & Courtney went above and beyond
by Taylor on 12/30/2018I had stopped by this Audi dealership twice in the past year to look at cars and the sales folks never followed up with me. I called about a specific car and not only did Courtney respond promptly, she kept calling me back to keep me… updated. When I was able to come in and see the car, Taylor went out of her way to make it happen (and it wasn't easy because the car had been in the A6 recall and no one seemed to know where it was). She continued to call me to check up and waited until 5pm on a Friday night for me to bring in my husband. We bought and she stayed until the transaction was complete. 4 hours. She's a 5 star gal.Service review
by Rusnak on 12/29/2018Great service from Vince, received my car when he said it would be ready. Also, the complimentary Uber service was great, so much convenient than a shuttle.Very satisfied
by AW on 12/15/2018Henry Perez is a best service advisor
Hello Lee, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
by Rhett Rogers on 04/16/2025