Coliseum Lexus of Oakland
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Customer Reviews of Coliseum Lexus of Oakland
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5 service reviews
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Great Dealership All Around
by Lexus Consumer on 02/16/2023Great dealership and good level of service. The General Manager, Ron Forte is more than a GM and really cares about the level of service provided, he’s beyond the business of sales and even helped me with scheduling my car for service… because I had so many concerns. Best place to buy or lease a Lexus!HEALTH WARNING
by Mark V on 07/14/2020Last week I took my car to Lexus of Oakland for service and they disinfected the interior of my car with 5 to 6 seconds of a heavy-duty electrostatic spray. They neither asked for my permission or gave me any notice ahead of time. When I… asked what it was, I was told it was just disinfectant, but when I opened the door to check I was overwhelmed by the fumes and became violently ill after returning home. I have emailed the general manager three times over the past five days, explained what happened and asked for the name of the product they are using, but they have failed to respond. I just want to warn everybody that I’m concerned Lexus of Oakland is using a potentially toxic product inside everyone’s vehicles, that has not been approved by the EPA for use with COVID-19 and that whatever it is may be causing harm.Not knowledgeable and not willing to try to resolve the problem
by SL on 06/01/2019I just went into Oakland Lexus this afternoon for a wheel lock. I also called for help to get my Lexus audio connected to my new iPhone. I was told to just drop in and go to sales department. Let them know you need help in audio… connection. So the “the service specialist” took me to the guy who got me the part and I also asked him about the audio connection issue. The first thing he asked me was “you don’t know how?” I had to bite my tongue not to say anything. If I knew how would I be there asking for help. Honestly, I don’t think he knows it either. Then I went to sales and asked for a specialist. The guy was friendly and tried to help me but it was very obviously he didn’t know how to navigate the system. I had to tell him how and where to find the buttons. Anyway, of course, it didn’t get connected. The same unresolved issue. So he got another guy that was supposed to an expert in the technology to help me. It was another “service specialist guy” who came over. He greeted me and immediately said “so it is not connecting, right? “. He didn’t even try anything. He just stood by my car and said if is not connecting, you need to schedule an appointment for a diagnostic to find out what is the issue. He said it is probably because the new iPhone is not compatible with told car system. If that’s the case, you need to go to the phone guys and ask them about it. The moment I know the diagnostic costs $200, I said I will try to do my own research and try to resolve this issue. And I left. So I went to google and YouTube and found it. Here is the link to educate the Lexus “Specialists”. https://youtu.be/KeBabZMp_RM I clicked the register button to connect to the new phone. I think if you don’t know something, just say you don’t know and you try to find out for your customers but don’t pretend you know it and give such bad advices that costing us money to fix something that takes 2 min to fix. How would you like to be treated the same?! You would probably say “he is a crook” I think Lexus still has a lot to improve on. I am totally not happy about their service.Speedy Service
by rosesan on 05/11/2017I went for my first oil change and they treated me very nice and i love the Lounge area with even a soda fountain machine which i only seen at restaurants. I would come back again to see AbeUnsatisfied dealsership
by gkacharya on 08/07/2015I am totally unsatisfied at dealership and service center. There is lots of hassle to pay money. They wanna take a lot of extra money as the name of this and that but we can not get any quality service and hard to reimburse any payment or… service. Even I signed everything and they took the money from insurance company or where from they took. They said we call after the technician will back but after one month, they start to say my problem is not covered at plan. Why they don't know about the coverage and why they took my car for three days? After one month, how they can say thats not covered? After one day of purchased my car, I cant repair the small scrached, which was been at the car at time of buy. I had bid problem to say with the manager, service manager etc, They don't wanna take even after one day. If possible, don't waste your time at this dealer as that for service or purchase the car.
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