Envision Norwalk Toyota
Customer Reviews of Envision Norwalk Toyota
Review type:
Great service
Great service
by Susana on 09/06/2023Excellent service, Osmar is very passionate and patient with his sales. Thank everyone that did what they could so we could bring our rav4 home.Susana, we're so glad to know that Osmar and the team at Envision Norwalk Toyota provided you with excellent service. Enjoy your new Toyota RAV4 and safe travels ahead!
Quality people
by Jeff on 08/25/2023Oscar Joel’s customer service was a breath of fresh air, friendly and attentive to the needs of the customerJeff, we're delighted to know Oscar provided such excellent service at Envision Norwalk Toyota. Thanks for sharing your experience with us!
Fraud
by Selena garcia on 08/07/2023Beware this dealership will apply add ons to your contract without your consent . They are money hungry the finance person is the worseSelena, we are sorry to hear about your experience. We strive for transparency in all our transactions, and it's concerning that you feel this was not the case during yours. We'd like to learn more about what happened so we can address any issues directly - please reach out when you have a moment. Thank you, Sales Managers - salesmanagers@norwalktoyota.com - (562) 868-0035
I already spoke with several people at the dealership and none were helping me with my problem
Great Job!
by Parra on 07/31/2023Erik, was vey helpful in explaining as to what my car needed. My experience at Toyota of Norwalk was great.We're glad to know you had a great experience at Envision Norwalk Toyota and found Erik's explanations helpful. We appreciate your feedback!
Awesome
by Freddy on 05/29/2023Victor was good and upfront. He help me a lot. Thanks VictorFreddy, thank you for sharing your kind words about Victor! We appreciate your business and we hope to see you again at Envision Norwalk Toyota. Safe travels!
Great customer service
by Cynthia on 04/22/2023Had to service my vehicle recently at Envision Norwalk Toyota and they always exceeded my expectations. Thomas explained to me that diagnosing my car will take about several hours, rather than have me wait he went ahead and set me up with a… rental so i can head to work. They figured out the problem/ ordered parts and i got my car back the next day. Highly recommend this place for any service needs. Thank youCynthia, thank you for the review! We are so glad to hear that Thomas delivered such a straightforward and communicative service experience. Drive safely, and we hope to see you back again at Envision Norwalk Toyota!
Great service Melinda
by Vivi C on 02/18/2023Melinda was very helpful listen to what I was saying about my car and when I left I was very pleased how my car was fixed smooth ride she was also so bubbly her personalityVivi - Thank you for leaving Envision Norwalk Toyota this wonderful review and for trusting us with your vehicle's care. It was our pleasure to serve you and we are thrilled that Melinda was able to help you through the process with such a great attitude! She will appreciate the shoutout. Have a great day and keep us in mind for any future needs!
First Visit
by Onehappyperson on 02/12/2023This was my first visit here at Envision Norwalk Toyota. Had an awesome experience. Michael was courteous and professional. Made me feel welcome. Michael said he would do his absolute best to help if anything is needed in the future.It is great to hear that Michael took excellent care of you during your visit here at Envision Norwalk Toyota. We thank you for your business and support and wish you safe travels down the road. Until next time!
Buyer Beware
by SoCalBlade on 02/19/2021100% Bait and Switch, Stay away from them! They tried to add 25% to the cost of a used car for "ecoblock" protection that was "already installed"... A $17500 car (advertised and TrueCar price given as that and confirmed by them prior to… showing up at dealership) and they try to add $4500 to it for this ecoblock protection coating. Total bait and switch and completely unethical. They should put in the fine print of their adds that there are or may be installed accessories and they didn't mention this. In fact they did have a section for "Installed Accessories" but all they listed there were carpet floor mats and the price for those, they did not include this ecoblock "accessories" (and the floor mats were not even installed or available). So they mention some accessories but not all? Again, total bait and switch and honestly I think illegal. Many other places do list all accessories they have installed with prices for those so you know (if you read the fine print of the ad) what the total cost will be. Not these guys. And to be clear, if they the cost for this ecoblock was like $1000, I may have still done the deal with them - but the $4500 "accessories" cost is a full 25% of the cost of the car! There is no way the protection sealant costs that much (I had it put on my current Nissan by the Nissan dealing and it was less than $1000). Buyer beware!!
Susana, we're so glad to know that Osmar and the team at Envision Norwalk Toyota provided you with excellent service. Enjoy your new Toyota RAV4 and safe travels ahead!
by Envision Norwalk Toyota on 09/07/2023