Galpin Volkswagen
Customer Reviews of Galpin Volkswagen
Review type:
Amazing Dealer
by n_a_guzman on 03/25/2014updated 08/05/2025Went to Galpin Volkswagen after hunting for a car at a few different dealers. Victor F., our salesman won us over completely. He was amazing from day one. Initially my wife contacted him via phone to inquire about a Jetta. We were very… direct in not wanting to continue going from dealer to dealer, and if Galpin was able to do a deal with the numbers we had in mind then we would come in. Victor was very attentive and extremely helpful. Not only did he work out an amazing deal for us, he personally has called us every month since to follow up with us and the vehicle. (At the time this was our 5th dealer purchase, and by far the best experience ever!) Would totally recommend this dealer!It was a Good Day!
by sonyarose on 06/01/2013updated 08/05/2025My husband and I loved working with Michael M. Our experience with Galpin dealership from the moment we moved to LA from NYC has been more than great. We purchased our Ford Fusion at Galpin in 2007 and just traded it in. Our salesman who… we were referred to, Michael M., was very friendly and very knowledgeable. We were trapped in a bad situation. What made matters worse was the additonal financial burdens from my breast cancer and Lyme disease battle. Michael M. worked the impossible, financing a new car to us. Brought peace into our lives. He is a GREAT guy to work with; helped us purchase a new VW Jetta. I must also credit the two other employees, Paul U. and Michael G., who helped in making our deal happen. Also, Vicky Moreno was very efficient explaining the leasing programs and maintenance programs. Keep up the GREAT work at Galpin VW! You have GREAT employees representing your Dealership! We couldn't be a happier couple, and we WILL BE back for our next car.Sonya, thank you so much for your great review! I'm glad to hear that you and your husband had a great experience at Galpin! I will gladly share your kind review with Michael M, Vicky M, and Michael G! They will all be thrilled to hear about your kind words! We look forward to seeing you in the future! Best wishes!
Jetta Love Loan
by mart2676 on 06/18/2013updated 08/05/2025The title of my review is the same as the subject line I received from super salesman Mike J. I had financed my car loan with my bank, and that didn't work out as well as I had hoped. However, Mike J and Vickie M were able to turn a bad… situation into a positive one, and got me awesome financing. Love my Jetta, and love the service I received from GalpinThank you so much for your kind review. We value your feedback. I'm glad to hear that your experience at Galpin VW went well. It seems like it was a great turn-out. Mike and Vicky will be very happy to hear about your feedback! Best wishes and welcome to the Galpin family!
5 Star Dealership!!!
by KT13 on 08/11/2013updated 08/05/2025I am truly impressed with the overall service and selection of this dealership. I highly recommend seeing Neil S. or J.C. C. Neil is truly a great salesman. He actually listens to your needs and is very knowledgable about his cars! Entering… the dealership I was greeted by other dealers and when I told them I was there for Neil, they still kept smiling and didn't brush me off because they weren't going get the sale. Everyone made eye contact and smiled. Iv'e been to dealerships were they see you walk in but never approach because they're too busy in there conversations. Neil and J. C worked as a team and bent over backwards to make the sale possible and keep me happy. They covered everything from beginning to end. What was more impressive is that the service didn't stop there. Vicky with financing was awesome! I wasn't stuck there for hours. She made it effortless and clear. Finally a dealership and dealers that care! Thanks to you Neil, J.C. & Vicky!! I appreciate you guys!!Thank you very much for your kind review. I'm glad to hear that your experience went well at Galpin VW. I will gladly share your positive feedback with Neil, J.C and Vicky. I hope you enjoy your new vehicle. Thanks again, and welcome to the Galpin family.
Go to Galpin!
by JuliaLat34 on 08/28/2013updated 08/05/2025After weeks of test drives, copious research and getting quotes on a VW Golf, I somehow found Neil S. at Galpin VW. Within two minutes of interacting with Neil on the phone, I knew I would buy my car from him. I had spoken with a handful of… shady dealers and handful of perfectly fine, honest ones, but Neil was the first person who combined honesty with patience and engaged in a real conversation with me. Put simply, he listened and, unlike other salespeople, did not rush me to make a decision. He was the only dealer who made me laugh when he reminded me that buying a new car should be fun. The buying experience itself couldn't have been easier. When I went in to pay for and pick up my new car, Neil had all the paperwork ready. No one tried to talk me into any crazy options or upsell me on anything--the exact opposite of what every site on the internet tells you to expect. JC, Neil's associate, was also professional, patient and articulate as he walked me through the car's features. If you are looking to buy a VW, save yourself the stress, and go straight to Neil at Galpin. You'll be glad you did.Julia, thanks so much for your kind review. I'm glad to hear that your car-buying experience went well. I hope it was fun after all! I will gladly share your kind feedback with Neil and JC. I hope you enjoy your vehicle. Best wishes and welcome to the Galpin family!
Galpin made it so easy, quick and fun! I am so happy!
by jason137 on 09/01/2013updated 08/05/2025I just drove home in my new VW Golf 4 door automatic, 36 months lease. I was shopping around a few other dealers too, but what struck me immediately about Galpin was a) how, unlike the other dealers, getting a payment within my budget… wasn't a dragged out fight and b) how quickly (within 5 mins of my initial contact with Neil Stone) I was given an offer that was exactly what I wanted, and with one further quick conversation they gave me my perfect deal which was an even lower payment than I was aiming for! It was as simple as that. Neil even proposed to have the new car delivered to me, bringing the paperwork for me to sign at my home or office - AMAZING! I ended up driving up to Galpin anyway as I was going to be in that part of town. The entire process of turning in my old car, its appraisal, and doing all the paperwork with Neil and J.C. was so fast and easy - they were so good with my dog "Bear" as well - getting him food and water and being so kind and dog friendly - which also was much appreciated. I already am 100% sure that I will be going back to Galpin VW when I make my next VW purchase, and I highly recommend Neil and J.C. Even though another dealer offered to match Galpin's offer in a part of town nearer me, Neil and J.C. were so nice and such a pleasure to deal with, so upfront and responsive, and also were so honest with the pricing from the very beginning, and promised no "surprises" that I decided to go to Galpin. I am so happy I did! For the first time in my 17 years of being a driver, this is the first time I have bought a car and had NO surprises (for example things like hidden charges, "oh..we weren't including X or Y", "this didn't include DMV & fees", "I miscalculated," I didn't include your trade-in, etc etc...) at all! The price Neil said on the phone which included all fees and taxes at the exact drive-off we agreed on was EXACTLY what I paid today, to the cent! Also, I would like to mention that Fernando B. who was the Finance Manager, who did my financial paperwork, was very informative about additional insurance options. I had already decided before I got to Galpin that I wanted the extra damage insurance (covers up to $10,000 damage to the car when you turn it in) which Neil had already factored into my quote. Fernando also made me aware of other insurance options as well, which were very reasonable and worthwhile. However, even though they were well-priced and not expensive for the extensive extra coverage and peace-of-mind they offer, I had already reached the limit of my budget, and instead of giving me the 'hard-sell', Fernando was so pleasant and he respected my decision. Again, I have NEVER experienced this in a car dealership before. I am likely to get a more expensive car next time around, if all goes well with my career, and I will be doing all that at Galpin VW SOLELY because of how well they treated me. The price was as good as I was going to get from other dealers as well, but it was the experience and the genuine, kind, non-patronizing, non-pushiness and honest friendliness of everyone I met at Galpin, including people I passed as I walked through, that makes me recommend Galpin so highly. Also, Galpin add additional security features to their new cars which I haven't seen at other dealers, which can help lower your insurance premium. If you're interested in a VW, go to Galpin. If not, still go there because they sell other brands too - Ford, Jaguar, Honda, Subaru, Aston Martin, Lincoln, etc. I promise I wasn't paid to say any of this - I am a real customer and am so enthusiastic because I am so amazed!! Buying a car should make you feel happy that a) you got what you wanted within your budget and not b) that you ended up leaving with a car you didn't want, just because you were steered into that decision because of dealer incentives etc - and Galpin made me very very happy. I cannot believe it was so quick and easy and fun! 5 Stars!! Thank you Neil, J.C. and Fernando!Jason, thank you so much for your great review. We value your informative, positive feedback and recommendations! I'm happy to hear that you car-buying experience went very well. Neil, J.C and Fernando will be happy to hear about your feedback. Thanks again, and welcome to the Galpin family!
Curtis C.
by Michisme on 04/19/2014updated 08/05/2025Curtis C. was very polite, professional and extremely helpful with my daughters first car purchase. I will continue to recommend Galpin to all my friends and I will tell them to ask for Curtis.new car
by babygrl2 on 02/15/2014updated 08/05/2025Curtis C. was our sales person went looking for a car for our daughter curtis helped us find one and got us a great and payments she could afford great guy and sales person work very hard for usCurtis will be very happy to hear about your 5-star review! Thanks so much for your positive review. I'm glad to hear that your daughter got a great deal, with comfortable payments! We look forward to seeing both of you in the future. Welcome to the Galpin family. -Jeff Skobin, Marketing Manager. (818) 778-2255/ jeff@galpin.com
Galpin Volkswagen
by apre8265 on 10/13/2013updated 08/05/2025Galpin Ford was the first dealership that brought me the greatest experience and by far the easiest experience in buying a new car. Patrick w. provided me with many great options and ideas. Patrick also helped me find the right car with the… right budget for my personal needs. I must say galpin was beyond my expectations. Thank you so much for all the help.Thanks so much for your great review. I will be sure to share your review with Patrick. I hope you enjoy your new vehicle. Best wishes. Also, if you are interested, we have a facebook page you can join. It's http://www.facebook.com/galpinvw Thanks again and welcome to the Galpin Family!
Neil S. exemplifies the Galpin experience
by rich_landis on 04/19/2014updated 08/05/2025I was looking to purchase a 2014 Golf TDI so I went to the Edmunds.com new car page to see what I could find. After putting in my criteria I was offered several choices of dealers who had the vehicle I was seeking. I have always heard so… much about Galpin that I was willing to give them a try. I was put in contact with Neil S., formally Internet sales manager and current VIP sales and leasing at Galpin Motors. We were very warmly greeted by Neil and even offered to take a test drive by ourselves. This was such a unique experience for us and instantly built trust in our new relationship with Galpin Volkswagen. Neil was very through in answering our questions and we never felt pressured during our decision making process. Neil was very professional and friendly making us feel comfortable every step of the way toward the ownership of our new Volkswagen Golf TDI (which by the way is getting the claimed 42MPG on the sticker!) Thank you Galpin Motors and a special thanks to Neil S. for our best car purchasing experience to date!BEST DEALERSHIP IN TOWN
by Celia_S on 08/19/2013updated 08/05/2025GO SEE SHERRY in sales.! she is a honest person. i recently just got my brand new passat from her. my credit was low i thought i did not have a chance at getting into a new car. SHerry worked the deal with MIke in finance was able to get me… into a brand new vehicle. Im more than pleasantly pleased. I dont feel i got robed out of a deal and i love my new car! Must hurry in because as of right now they have 3 years 36,000 miles scheduled maintenance.. im so happy and now worry free! Celia S.Celia, thanks so much for your great review. I'm glad to hear that your car-buying experience at Galpin VW with Sherry went well. I will be sure to share with her your kind words. I hope you enjoy your new vehicle. Best wishes and welcome to the Galpin family.
Car #2
by n_a_guzman on 03/25/2014updated 08/05/2025After buying our Jetta with Victor, we called and and were interested to see if we could buy a second car, and see what deal he could get us. I was currently driving a Mercedes ML350, and wanted to trade up for a more gas convenient vehicle… and save some money on my monthly car payments. I reached out to Victor once again, my wife had bought a jetta, and sure enough Victor helped us out. I told him i didn't want to loose the features of the Mercedes, but i was willing to also compromise with some features. Victor again went above and beyond, got me into a Passat with extra features, and saved me money on my monthly payments. On top of that, Vicky in finance was amazing!! She processed our paperwork for our previous cars warranty that we bought and even had them cut a check via mail to us!!! Amazing!!! If that wasn't enough two weeks later i receive a call from the Manager along with Victor, that along the way they were able to renegotiate with Galpin finance, and restructured my contract with an even lower total charge. In turn reducing my Monthly by another $20. Now I know thats not a lot, but the simple fact that they went above and beyond again was unbelievable! Truly amazing dealer!! And amazing Team! Victor F. raises the bar in customer service!I couldn't be happier to hear your experience at Galpin was so fantastic. I will make sure to hare your comments with Victor. We appreciate your business and your very kind words! Glad you are enjoying your vehicles. Jeff Skobin Marketing Manager
Excellent Dealership!
by arsarm1 on 02/23/2013updated 08/05/2025This dealership was very professional in dealing us a 2013 Volkswagen GTI. They were very friendly with us and agreed on a price in no time. After agreement, they prepared the specific trim we wanted and we had the car in no time! I… recommend Mr. Adrien T. as your sales consultant. He gave us an in-dept tour of the car and did not push us in buying until we were ready to. The car was also given to us in perfect condition, clean and free of dents, with a full tank of gas. Definitely recommend this dealership!Congratulations on your new GTI! Thank you for your positive review. We value your feedback about Galpin Volkswagen and Adrien. I wil be happy to share your kind words with him.
Nice Experience
by TonyLi14 on 09/05/2013updated 08/05/2025Maria B. She is a really nice person. She helped me a lot while choosing the car. She really put her in my place while purchasing the car. If you wanna buy a Volkswagen, please go connect her.Thank you very much for your kind review. I'm glad to hear that your car-buying experience went well with Maria. I will be sure to share your kind feedback with her. Best wishes and welcome to the Galpin family.
Happy with the great service!
by starchica21 on 02/28/2013updated 08/05/2025I don't really write car reviews...our dealership reviews but Adrien T! Wow! an amazing guy to help us out! After the test drive it was down to business.... Adrien knew his stuff...although we were tough customers with the numbers (he… asked my bf if he was a mathematician...lol) Adrien worked with us, he worked his negotiations tell we all finally got in a agreement...which I loved that no matter how many times Adrien had to go back and forth he worked hard for us. It was a great business deal thanks to Adrien! Thanks to Adrien and everyone at Galpin VW....we are now happy with a new 2013 VW Jetta! I totally recommend Adrien he will sure help you out!Thank you so much for your positive review. We value your feedback and recommendations. I will gladly share it with Adrien. I also drive a Jetta, I hope you and your boyfriend love it as much as I do! Welcome to the Galpin family.
Best Car Buying Experience Ever
by JacksonF on 01/14/2014updated 08/05/2025Went to Galpin Volkswagen wanting a new 2014 Jetta. Sherre N. was my salesperson and wow, she was absolutely AMAZING! Her professionalism, honesty, courteousness and desire to everything possible to get me into a brand new car was just so… appreciative. Sherre was on-time for our scheduled appointment and also extremely thorough in going over everything with my new 2014 Jetta S from the front of the car to the rear. Her "no pressure" attitude was a breath of fresh air. Sherre got my deal done in the quickest amount of time since I drove nearly an hour to see her personally. In addition, Vicky M., the Finance Manager, was incredibly nice and very efficient in getting me in and out of the finance department in no time at all. The BEST car-buying experience I've ever had thanks to 2 incredible people at Galpin Volkswagen, my salesperson, Sherre N. and their Finance Manager, Vicky M. I highly recommend going to Galpin Volkswagen for your next vehicle!Jackson, we are happy to hear of your positive experience with our dealership. We listen to the needs of every customer and we are happy Sherre N. was able to provide you with the guidance needed in making your decision. Also, if you would like to keep up with us, we have a Facebook page you can join: [HTML removed]. Thanks again for the five star review! Jeff Skobin Marketing Manager- Galpin Motors (818) 778-2255 jeff@galpin.com
PLEASE GO HERE!!!
by kathyandarm on 06/26/2013updated 08/05/2025Matthew S. was helpful, knowledgeable and incredibly nice. Im not only recommending all my friends to galpin Volkswagen and all their dealerships but personally recommending Matthew as a salesperson. He worked hard to get us a great deal,… we appreciate his dedication and willingness to help us! Thank you guys!!! You are awesome!!! -Arminda and KathyArminda and Kelly, thank you so much for your kind review! I will glady share your review with MAtthew. We value your feedback and recommendations! Thank you again, and welcome to the Galpin family!
Pleasant Buying Experience
by KourtneyB on 10/15/2013updated 08/05/2025Fernando B. (Finance Manager) was great to work with on the worse part of car buying - the money part.Kourtney, thanks so much for your great review. I'm glad to hear that your car-buying experience went well, especially during "the money part". I will be happy to share your feedback with Fernando. Also, if you are interested, we have a facebook page you can join. It's http://www.facebook.com/galpinvw Thanks again and welcome to the Galpin Family!
Unbelievably great experience!!!!
by martynlori2002 on 02/08/2014updated 08/05/2025Unbelievably great experience! I had a wonderful buying experience here on Thursday February 6th. My salesman Casey P. was so knowledgeable and treated us great. He was able to get many amenities on the car I had not expected, and my… finance experience with Fernando was quick, easy and very informative. I highly recommend Galpin Volkswagen for anyone looking for a new or used Volkswagen.It's always great to hear that one of our customers had a great car-buying experience! Thank you for your kind words about Casey, Fernando and the dealership. We look forward to seeing you soon. Best wishes and welcome to the Galpin family!
2014 VS Jetta
by rlove56 on 02/15/2014updated 08/05/2025Our sales person was Curtis and he was fantastic. He was very patient and pleasant the whole time and got us a great deal on a 2014 Jetta for our Daughter even though her credit was not great.Thanks Curtis for helping us get a reliable car… for her.I'm happy to hear that your car buying experience with Curtis was fantastic! The Jetta's are great cars, I hope your daughter enjoys it! Thanks again for the kind review and welcome to the Galpin family! -Jeff Skobin, Marketing Manager. (818) 778-2255/ jeff@galpin.com
Like going to the dentist, go to Neil!
by jeffreyrush on 10/30/2013updated 08/05/2025Simply ask for a price. He seemed more interested in selling me on his customer reviews, sent me links to Yelp, but no price! Neil would only promise me he would beat the best price by $200. This is not what I ask of him, I want a price.… Finaly, got a price from another dealer, called one other, bought gladly from the first!Jeffrey, We are disappointed in the lack of clear communication on the quotes you wanted. We understand that you have already purchased your vehicle on another site but I would appreciate it if you would contact me via phone or email. I can be reached at (818) 778-2255 or jeff@galpin.com. We are sorry for this situation and hope to make it up to you in any way. Jeff Skobin Marketing Manager- Galpin Motors (818) 778-2255 jeff@galpin.com
Volkswagen Jetta
Volkswagen Tiguan
Volkswagen Taos
Wow, thanks so much for your great review! I'm glad to hear that you and your wife had a great car-buying experience with Victor. I hope you both enjoy your Jetta! Thanks again for your kind words. -Jeff Skobin, Marketing Manager. (818) 778-2255/ jeff@galpin.com
by here2help on 04/08/2014