Sterling BMW
Today 10:00 AM - 5:00 PM
Customer Reviews of Sterling BMW
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The following reviews are more than two years old. They are not included in the overall rating.
50 sales reviews
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Conceited and dishonest
by Miryan on 07/01/2023On Saturday, June 22 I received an offer from this dealer to purchase a 2020 GLA listed at $24,868. On June 23 I replied that the location was too far for me and they replied that it could arrange for delivery, so I agreed and I got an… offer on June 25 for $24,953 from Mike Teymouri, assuming the difference was for the delivery - albeit they also added "Coat Protection" for $995 without me asking for it! He sent me a video of the outside of the car (because they did not have keys). I accepted and provided documents for finance and a credit card for $1,500 deposit. He confirmed the receipt and said they would expect the keys in 2 days. On June 28 Mike informed that they were still waiting for the keys. On June 30, he informed that the car was there and they had some "clients waiting for it" - and that I would have to come at 8:45am the next day because of other people interested in the car. I said yes, and for confirmation that they would deliver the car afterward (I could not drive two cars back to Los Angeles.) He simply texted me "we don't deliver used cars". I contacted their general manager, Shane Boyd and their Sales Manager, Steve Army by email, as well as a message with their receptionist to have their CEO or president contact me but have not received any replies. This is a bait-and-switch operation, where they list the car for one price, give you an offer for a different price, agree to deliver - just to take it back when they find another person to fool.Great experience from start to finish
by Ken Fulton on 06/27/2023The salesperson was extremely knowledgeable and went out of her way to find answers to difficult questions. The order was placed promptly, and she communicated with us throughout the transit from Germany to California. The delivery process… was quick and comprehensive, as were the financial aspects of the deal. We could not be happier with the whole experience, and we love the new BMW.Dream Machine
by Jim B on 05/08/2023Beautiful auto in a very pleasant setting. Helpful not-pushy sales staff. Pleasure to do business with Sterling.Great to work with
by Dennis on 04/28/2023Aisha was wonderful to work with! The only problem I had was there was only one finance officer working that day so I waited hours. They were in the process of training someone so I know they're addressing the issue so I'm not docking any… stars. I would say if you're buying any used cars that aren't BMW, do your research prior. I'm sure they're very knowledgeable on BMW cars but not other brands and tbh I don't expect them to be.Prompt and courteous
by Kenny Smith on 04/28/2023Purchased vehicle online. The team at Sterling (Mika and Tina) made the process efficient and pleasant. They even helped with obtaining transportation to the East Coast.Wonderful car buying experience
by TKO on 09/19/2022My salesman Evan and his Manager Mr Crujido went above and beyond regarding all my expectations. They were patient with my husband and me The entire staff was friendly and the paperwork was completed fast and efficiently. I highly… recommend the team at Sterling BMW.Great service!
by Geo P on 09/11/2022Very polite and accommodating. Good people and reasonable to entertain offers.Great experience
by SDCustomer on 09/07/2022AZ helped me purchase my dream car. He was very professional, all the docs were prepped. Knows everything about BMW. Highly recommend.Fixing the problem!
by Alva on 03/07/2022So I gotta say I was a little disappointed when I got to the dealer to pick up my car and it was the wrong one. But Brennan from sales and KJ from finance really turned this experience to a great one. They are both amazing and words cannot… express my gratitude for such an amazing experience. They should get raises because they went above and beyond for me!430i buyer
by Wesley Sperry on 02/17/2022Thank you and God bless all at sterling bmw. It was a 5 star experience. Thank you again Mike and Andrew for exceptional service. Blessings from the SperrysSuper quick, convenient, and easy!
by Jason Small on 01/26/2022Justin and everyone at Sterling BMW were awesome! They made the process of leasing our new X5 very simple. We were in and out in less than an hour. We love Sterling and will be back in the future. Thanks guys!Bently Cheng
by Christine on 12/30/2021Purchasing our new X1 through Bently Cheng was a pleasurable experience. He was very friendly, accomodating, and courteous. We would definitely refer friends to him should they decide to purchase a BMW.Smooth service
by DC on 12/30/2021Worked with Greg. He was professional and went out of his way to speed my deal along.Did not add dealer markup to vehicle when all other BMW dealers did.
by Trey Goudy on 12/16/2021Leased a new BMW during the pandemic when supply was low at all dealerships. This was the only BMW dealership in So. Cal that did not add a ginormous dealer markup. Brennan ODonnel was friendly, efficient and made the deal pleasant.Great people , service and pricing!
by Julia on 11/10/2021Buying a car is not easy thing for me to do but the guys at Sterling I felt comfortable with and appreciated their time with me.Great job
by J K C on 11/09/2021John Drake was easy to work with and the finance people were very helpfulDEALERSHIP CRASHED MY NEW CAR AND STILL DEMANDED FULL PRICE!
by Brendan McCann on 10/07/2021DEALERSHIP CRASHED MY NEW CAR AND STILL DEMANDED FULL PRICE! I ordered a 2022 X4M Competition from Sterling BMW and agreed to pay full MSRP for the car. I waited patiently for months, which is normal. The car arrived at the dealership today… and I saw some emails saying I could come in and pick it up this afternoon, along with some photos of the brand new car to get me all excited. As soon as I responded saying I'd be in tomorrow morning, I received a call from my advisor. He tells me they crashed the car, but they are still willing to sell it to me for full MSRP! I just have to wait for it to get back from the body shop, which could take a while. I asked if they could work with me on the price - nope! Full price for a disassembled, repaired/refurbished, and reassembled car? My previous 2019 X4 was rear ended and I did extensive research and spoke to the body shop - even with OEM replacement parts, they are never able to match factory paint, and must repaint half of the car to blend adjacent panels, and then the reflections are all weird. I called BMWNA and they were SHOCKED that I received no concession from the dealership, and have opened an escalation. In the meantime, the dealership said they could order a replacement car but it would take months, and I said yes please. I guess it was just a bluff, because now they are not willing to order a replacement. I understand they accidents happen, but the way they handled it was completely unacceptable. Management did not reply to any of my emails either. I am a repeat Sterling customer that will NEVER do business here ever again!Excellent Sales Team
by AMG on 08/17/2021We bought our X3 through Costco. Sterling BMW was very easy to deal with. The process was very painlessEasy Purchase of Certified Pre-Owned BMW & Great Follow-Through Service
by Bimmer Me Up Scotty on 04/30/2021Worked with salesperson Mike Walters to purchase a 2018 certified pre-owned X3. The price listed for the X3 online was fair for the mileage and condition of the vehicle, so I didn’t really negotiate price. I came in with a BMW trade-in,… for which I had already printed out an offer from Carmax. Sterling BMW honored the trade-in value, so we were ready to go! Financing went smoothly and quickly. There was some salesmanship during the financing process to promote different insurance and service coverages. I was comfortable with just the remaining original warranty and certified warranty on the vehicle, given its condition and low miles. The X3 was newly on the lot, so they hadn’t yet had time to make a couple of small cosmetic fixes I found. I pointed out these small fixes and was scheduled to come back on a separate day for the interior fixes and another day for the exterior. Mike was accommodating with scheduling these items and was good about following up with any communication. He was always quick to respond to my emails and texts. All-in-all, I had a very good experience with this dealership and the service they provided. The ultimate driving machine deserves a great dealer and service, and I believe I found that at Sterling BMW in Newport Beach.Great experience at Sterling BMW
by Justin K on 04/26/2021I had the pleasure of working with Mike in the sales department. He helped me to find my new X5, which I am loving. Mike and the rest of his team were friendly, reasonable, and attentive. It was a great experience. I highly recommend… visiting this dealership if you are in the market for a BMW.Outstanding!!!!
by Jodi Brady on 04/25/2021Mike Walters was my sales advisor and I cannot remember the last time I enjoyed a car buying/leasing experience like I did on Friday. He called me about my initial inquiry, left information about the vehicle with ZERO pressure. Like… most of us, I was a bit unsettled about going into ANY dealership and the process of the back and forth and the pressure of buying “now”. I WAS WRONG!!!!! From the moment he approached me to the moment I signed paperwork, I was thoroughly impressed!!!! He is no nonsense, very respectful and a joy to work with. The team at Sterling BMW is top notch, customer focused and changed my mind completely to what a car buying experience “should be”. I highly recommend STERLING BMW and especially Mike Walters if you want the best car buying experience EVER!! Also, thank you to Alex in finance for the laughs and guidance through the paperwork, you are great at your job! It’s only been two days with my BMW X2 so I haven’t had to utilize the service department yet, so I will review that end when I have.
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Amenities
- Complimentary Drinks
- Complimentary Coffee
- Complimentary WiFi