BMW of Murrieta
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Customer Reviews of BMW of Murrieta
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Amazing Dealership!!!
by Chad Ludwig on 10/23/2023
Amazing Dealership! Special ordered a new I4 and the process was seamless! Enjoying our new car and would recommend this dealership to anyone! Boris runs a great dealership and you can tell he treats his employees well!!!
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The following reviews are more than two years old. They are not included in the overall rating.
25 reviews
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Worst service ever!
by george246 on 07/09/2016I bought BMW 328i CPO 2 weeks ago and I didn't even drive it 2 days!!!! At the beginning i wanted to program the autostop engine button and paint the rims they took 3 days and when i went to pick it up the check engine indicator was on! And… the rims i could've done way better job than BMW! I came back after 4 days and i figured out that the care goes to the right, the alignment was off! So I went back to them and they told me to come back the next day and when i did the car wasn't ready cause it wasn't the alignment it was some mechanical issues and NOBODY contacted me! No one followed up!!!!!!!!!!! I asked to talk to the manager cause i'm done with this car (certfied preowned!!!!!!!!!!!!!!!!!) I live in Corona and they are in Temecula (35 miles) The GM called me and he was so nice but he said he couldn't help me to trade the car and make a good deal cause he contacted BMW and they are not willing to help!!!!! But he will tint my car!! I told him i'm done with you guys do it and when i went to pick up the car they didn't do it as i asked !!!!!!!!!!!!!! However the manager said it's their fault not to check the car before they call me to pick it up!! And they did it 4 times!! This is really frustrating! Don't buy used and used CPO from BMW PF MURRIETABig Thanks
by JaTiyah on 04/22/2016Thank you thank you so much great customer service Ryan Cornille was a big help and catered to all my needs and every thing was done in a timely manner Thanks again RyanLots of promises but they don't deliver on them
by ctarb1234 on 03/16/2016I purchased a new BMW from them. First, they totally low-balled me on my trade, then the salesman promised us a really nice gift since we purchased a car from them. A month later and I am still waiting for this so called gift. When we… purchased the car the finance manager specifically stated that if we brought in our pink slip he would credit us back the money that we had to pay to order one from the department of motor vehicles. We called the next day stating that we had gotten the pink slip and would be bringing it in that weekend. No phone call back, no messages, nothing. We turned in our pink slip and the guy we gave it to said they would immediately credit our account which they never did. I called back three weeks later, left another message and was finally called back, the finance guy stating that "it has already been processed, there is nothing I can do." I guess BMW of Murrieta needs $52 more than I do because he stated I wasn't getting the money back. What a piss poor way of doing business. Promises, promises, promises and no deliveries on any of them. I will be using another BMW dealer in the future and have told all my friends and family as well as a lot of my contacts on social media about my terrible experience and to avoid this dealership. I will be using another BMW dealer in the future and have recommended to everyone I know to use another dealer as well. This dealer DOES NOT APPRECIATE THEIR CUSTOMERS. Very disappointed in your dealership. You have lost me as a customer.Tough Consumer w/Great Car Buying Experience
by Gone247 on 02/12/2016I originally started visiting this dealership for servicing my 2005 BMW X5 since 2014. Their maintenance packages are actually a bargain compared to other local mechanic shops and they always gave me great diagnostics so i knew what to… expect down the road which allows me to price shop for services elsewhere ahead of time, plus they offer free car washes (M-Sat) and I've never had a problem with their customer services. I hit about 159000 miles on my X5 last week and was thinking about finally trading it in on a newer model. I expected to pay extra for buying a newer BMW from a BMW dealer versus a private party or boutique used car lot. I was wrong. I shopped online and couldn't find a better deal anywhere (from any type of dealer) I also looked at Mercedes and actually went across the highway to the Mercedes dealership and looked at their used 2014 cars. I was so unhappy with Mercedes of Temecula (Fletcher Jones) that I just had to tell everyone I know about how awful that dealership was to me. However I also visited four other different car dealerships in the area and still no one even came close to what BMW of Murrieta offered me. Since I already had built a relationship with BMW of Murrieta by having my old X5 serviced there, it just made my car buying decision that much more less stressful. I'm a very tough hard to please buyer. I'm one of those customers that has to test drive cars more than once and then home to go online and do research and read expert versus consumer reviews then quiz the salesperson and then go back and ask more questions then go to other dealerships armed with knowledge and drill them on prices. After contacting 8 other BMW dealerships and visiting three of them it was hands down that BMW of Murrieta offered the best overall value and car buying experience. BMW of Murrieta gave me Double for my trade-in compared to what Mercedes of Temecula offered and I got exactly ten percent lower interest rate compared to that Mercedes dealership quoted me... Wow! you read it correctly.... Mercedes quoted me 12.9% for 72 months and they shopped my credit to 4 different banks which made me upset because now I have unnecessary credit inquiries.. I was able to purchase my 2014 X1 Ultimate Package with very low miles still under original bumper to bumper warranty along with original zero maintenance program term for $2000 less compared to other BMW dealerships online quotes for the same make, year and package, and I got 2.12% financing for only 5 years and got double for my trade-in that no other dealership even came close too. Thanks Chad my service tech for pass 2 years, thank you CJ (front reception) for always making sure I'm taking care of. Thank you Carl and David my internet Sales team for their patience and determination and finally special thanks to Rick (sales mgr) for making my deal happen. He had all the right answers so I couldn't walk away. Way to go!2 years of Great Services and Care
by gone247 on 02/12/2016I originally started visiting this dealership for servicing my 2005 BMW X5 since 2014. Their maintenance packages are actually a bargain compared to other local mechanic shops and they always gave me great diagnostics so i knew what to… expect down the road which allows me to price shop for services elsewhere ahead of time, plus they offer free car washes (M-Sat) and I've never had a problem with their customer service. Thanks Chad my service tech for pass 2 years, thank you CJ (front reception) for always making sure I'm taking care of.Wish I Had A 5-Star Experience
by elamonte on 01/12/2016updated 01/25/2016I headed over to BMW of Murrieta not knowing much other than I wanted a 3 Series BMW. The salesman that helped me was very polite, I saw the vehicle I liked and asked if I could look inside and was obliged. At that time, I didn't want to… take a test drive so I thanked him for his time and left. I had mixed emotions with the interaction. My first thought was BMW dealerships are much better than others. No haggling, no sales pressures. If you want it, buy it. My second thought was, "Did he not offer me his business card for any particular reason? Did he not think I could purchase the vehicle?" Ryon assisted me on my second visit for the test drive. I was ready to buy but had to bring my wife first. Ryon arranged for us to meet his brother, Brandon the next morning. While doing the test drive I asked Brandon how the Bluetooth worked and learned it couldn't stream music. I was very disappointed but went with it anyways. He took us us into the showroom to fill out a credit application. Brandon shared the Carfax with us and noted that the vehicle had been in an accident. Immediate concerns for both the wife and I, but he assured us it was probably just a minor bumper problem "Otherwise, the car wouldn't be Certified Pre-Owned. " The sport noticeably was in dire need of detailing. I liked the car but my wife didn't like the interior purple trim but preferred the wood trim of the other 328i. A Sales Manager(?) came out and was discussing the vehicle with us said if we really wanted the car he felt it could be detailed that day. My wife said in private if I could get a better deal on the sport that she would go for it. She had to get back to work so my son returned with me. He also immediately noted the condition of the sport. Brandon and I discussed the detailing of the car and he said it couldn't get done until next week. I corrected Brandon based upon what the Sales Manager(?) said and Brandon admonished that he didn't say that. I wanted to confirm the pricing on the sport at 26,900 to match the price of the other as he had said. Brandon refused to match that price and said that 27,900 was the price he had in mind as "matching" the sticker. I asked for 25,900 on the sport and that would be my buy, Brandon said it couldn't be done. I was OK with that. The following day, New Years, a text from Ryon offers the sport at 26,900. I advised we weren't in the market for the sport. On Monday, Ryon texts "could do $25,990 plus fees if you would go with" the sport. I again advise we don't want the sport. On Friday the 8th, Ryon presented to me the buy... "what if we swapped wood trim in the black sport you liked? Plus gave you 2k discount?" I let Ryon know that I would speak with my wife and asked if the car had been detailed so that I could see it (less the trim swap, of course), and asked if I could get more detail on the accident the vehicle was in?" Later he pulled the Carfax and found there was no accident. According to Ryon the car is being detailed at that moment and hopefully it will be ready Saturday. So, yes I want that car. At this point there are thoughts of why the car has not been detailed in over a week? The weekend goes by and there's no follow-up from Ryon. Monday afternoon I text and find the car is sent to wholesale, not worth fixing. I was not pleased. My text to Ryon was simply this, "Why would you make that offer to me before knowing this? At least checking to see if it had been detailed. Seems like very poor business." To Ryon's credit, he explains the situation. "We take vehicles in on trade and offer them for sale immediately. We have no way of knowing for sure if they will pass inspection. This is the car world in which we live with the Internet. You have to get your inventory out there ASAP. Would you have rather we be the kind of dealership that will sell a car that wouldn't have been mechanically sound? That is bad business." So my first impression of BMW dealerships flushed down the toilet. BMW of Murrieta is no different/better than any other dealership out there. It's bad business to sell a car that's not mechanically sound but not bad business to make promises you can't or won't keep. In my expectation of any dealership, and especially a BMW dealership, both are bad business. RYON: Would you like me to continue to look for a car for you? ME: No thank-you. RYON: Sounds goodGreat car, great experience!
by gpiazza on 11/30/2015I recently purchased a pre-owned BMW x428i from BMW of Murrieta. Everyone ... Rod Cavalle in Sales, Christopher Zappia in Finance, the Service Department who went out of their way to find me a loaner until my car came in and the Delivery… Specialist were all easy to work with, communicative and exceptionally helpful. Rod Cavalle, in particular, went out of his way to coordinate a complicated, out-of-state transfer process to get me exactly the car I wanted. I would highly recommend Rod and the BMW of Murrieta Team. Thank you!Best Experience Buying a Car
by fagairra on 09/05/2015Our Sales Rep Brandon Holland was friendly, listened to what we wanted and found the right car for us. He arranged everything and when our car arrived, he made sure we were happy with it and explained all its features. Made this a very… enjoyable experience.My new 535d M Sport
by BookerAC on 08/20/2015My experience purchasing at BMW of Murrieta was great. Ryon Holland was very informative and helped me purchase the right vehicle at an affordable price. After giving him our target monthly payment he worked to get us where we wanted to be… and the vehicle we wanted. Great service and I am happy with my purchase. Eric Buyers was also very informative and courteous when going over the features of my new vehicle. Overall it was a very good experience and I will return in the future for any car needs.BMW Ripped Me Off
by Crystal326 on 07/17/2014When I purchased the vehicle I was told I was in good hands. I was instructed that I would receive an additional year for my warranty free, but when I met the finance person Christopher Z. I realized I was lied to. I brushed it off and… continue with the purchased. A week in half later I had to return the vehicle for repairs and then a month in half return the vehicle again and then a month in a half return the vehicle once again. So my experience with this dealership is not all bright and happy. I feel I have been lied to and taken advantage of. Even if they did not plan to they are not doing anything about it. They are not standing by their word by stating I wouldn't have any more problems with the vehicle or how the GM said he would help locating a new car for me. I've always wanted a BMW and to finally purchase one and have so many problems. I am spreading the word. Stay away. I hate to say it but a Mercedes is sounding a lot better and their dealership is beyond nicer than BMW. They ripped me off and played me. I am going to fight for my rights. So please becareful.Truly the Best
by mike_j1 on 03/25/2013updated 08/03/2025Outstanding sales department, Chris R. especially, I have been back twice for car washes (for free) and accessory. Absolutely nothing bad to say. I have purchased over 15 new cars in my life, this has been the quickest and best experience… purchasing a new vehicle ever.Thank you so much for taking the time to tell us about your car buying experience at our dealership! I really appreciate the great feedback. It is great to hear that you were very pleased with our sales department; customer service is always our top priority and feedback like yours lets us know how great our employees are doing. I am honored that our dealership has been the best experience you have ever had I know car buying can be quite tough and it is a great compliment to us. If you have any additional questions please dont hesitate to contact me and until next time, I hope you continue to enjoy your new vehicle! Sincerely, Boris Said - Owner (951) 249-8000
A nice experience
by professional2 on 11/20/2013updated 08/03/2025Leased a 2014 328i through Bryan P., the Internet Manager. The transaction was seamless as I had already communicated with Bryan in advance. I found Bryan to be a very professional individual with a thorough knowledge of the 328i. I will… definitely return to this dealership when my three years are up (or before) and depending on the market value at the time I will purchase the car or turn it back in and purchase a similar model.Awesome Experience/ BMW Family
by Hoxmeier on 03/31/2014updated 08/03/2025We bought our vehicle from BMW of Murrieta using Edmunds pricing and the Auto Trader for the appraisal on our trade in vehicle. Our salesman, Phillip H. made it easy and enjoyable. Phillip knew the BMW's inside and out and was attentive to… all our needs. We honestly feel like part of a family, the BMW Family of Murrieta.
About our dealership
Hello Chad Ludwig, thank you; we appreciate your feedback! We look forward to your next visit! Take care!
by Alissa Thompson on 10/24/2023