BMW of Monrovia
Customer Reviews of BMW of Monrovia
Review type:
Kate
Not a fan of getting a new car
by Chanate808 on 02/05/2024I must say the folks at Monrovia BMW did an exceptional job of making a not so pleasant event (for me at least) much less unpleasant. From Freddy to Javier, to Sarkis and finally Joe, all were very professional, patient, and understanding.First Class Experience!
by Christie B on 01/28/2024We have had several BMW purchases in my family, and my experience with the Monrovia team has absolutely reset the standard! When I knew it was time to upgrade my current vehicle, I sent a few inquiries out to my closest dealerships. I was… disappointed at the lack of follow through, especially as a loyal BMW customer. I should have reached out to Monrovia first. Yury, Ron, Malcolm and their entire team were nothing short of phenomenal. From the selection process, financing, and onboarding of my new 330, these gentleman not only made the entire experience seamless, but enjoyable and a happy reminder of why I continue to stay loyal to the brand. I never felt rushed or pressured into anything that was not aligned with what I was looking for, and Yury helped me work out a deal that was better than I could have hoped for. He is genuinely one of the best people that I have ever met with BMW. While I have a good amount of time to enjoy my brand new 330, I know without a doubt that I will only return to Yury and Monrovia!Christie, we're happy you found our staff to be so supportive during your experience here at BMW of Monrovia. Thank you so much again for your feedback! We hope you have a great day!
Loret Tohikian
by Loret!! on 01/26/2024We have had the best experience at this dealership it’s our 2nd BMW we bought Yuri our salesman is the best thank you we are so happy and pleased!Loret, we are so pleased you enjoyed your visit to BMW of Monrovia! We look forward to your next visit! Take care!
Edd with BMW of Monrovia
by Lindsay C. on 01/24/2024I just purchased a used car from BMW of Monrovia with the help of Edd. Edd was attentive, knowledgeable and extremely helpful with my purchase. Edd and his team made me their top priority today and assisted me with getting the best purchase… price/deal possible. I highly recommend BMW of Monrovia for anyone looking for an exceptional customer service experience.Lindsay, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!
2024 i4
by Ihateucla on 01/01/2024Tracy was great. Worked with me and kept me updated as my new car was being built in Germany.We're happy to hear you had such a positive experience with our team! We hope to see you soon!
Great Customer Experience
by Raul Perez on 12/27/2023I had a great experience at BMW of Monrovia. Bently Cheng offered great assistance with the choice of vehicle. He was willing to help during late hours and rainy weather. The entire staff was also very helpful. It was overall a great… experience thanks to Bently and the team.Hi Raul, it's experiences like yours that really keep us motivated! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Bought a CPO 330I
by Annabeth on 12/22/2023I walked into this dealership with no intention of buying a BMW because I thought they were too expensive. . I went to look at the other cars on their used lot. One week later, I have a beautiful 330i. The team was wonderful, patient, and… thorough with my myriad of questions. A-team- Edwin, David, Wei Wei, and Charlie.Annabeth, we're happy you found our staff to be so supportive during your experience here at BMW of Monrovia. Please let us know if there is anything else we can do for you; we are more than happy to help!
Service was amazing!!!
by Brianda on 12/21/2023I went in looking for a specific car that caught my attention, everyone was so helpful and nice at the dealership. I had an amazing service with yury, I would highly recommend him to family and friends. He was able to help me with service… and sales for the car I wanted. Once my car was purchased he made sure to go above and beyond in helping me set up features for my new car and let me know if I had anymore question to feel free to call him back so he can continue helping, overall he’s amazing And my experience was amazing!Hi Brianda, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
car
by alyssa a on 11/15/2023great staff. very helpfulAlyssa, thank you for taking the time to let us know how we did. We hope you have a great day!
Brilliant experience. Many thanks to Javier
by Yuyang Yan on 11/10/2023After seeing a few other options, we arrived at the store around 4 pm. Though very busy, Javier welcomed us and provided really great help. We decided to purchase a used Audi Q5 in the end and got the car the very next day. The vehicle's… condition is perfect. Again, thanks to Javier!Hello, thank you for taking the time to let us know how we did. We hope you have a great day!
JCW Mini cooper
by Kevin Chi on 10/27/2023Sale was great. Very friendly service and the manager was great. Went above and beyond to make this deal happen. They have me as a customer for life. Thank youHello, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
The Best Leasing Experience
by di Franco on 09/28/2023This was my 4th BMW lease, and first time working with BMW of Monrovia. I am now a big fan. Everyone at every step of the process was great. I've had the car, an X1 28i SUV, about 3 weeks and cannot be happier with it. There are so many… features that make it a joy to drive. I am grateful for and impressed with the follow-up support I have received at BMW of Monrovia. From additional help from the BMW Genius, to ordering accessories, to questions about warranties, I was welcomed by Yuri and the team. Everyone was completely available to me and made me feel even better about my choice to lease at this dealership. Yury, my Client Advisor, knows and loves BMW. He was absolutely engaged with finding the best car, at the best lease arrangement. Yury was transparent with pricing and details of the cars I was considering. He was totally understanding of my needs and wants for a new SUV. Even with a last minute change of heart over the exact car and features, Yury was unfazed and made me feel confident in my choice. Renaldo, the BMW Genius I worked with, was great during the test drive and at explaining the features of my new BMW. This is no small achievement when there is so much to learn and understand with a new car; especially with the kinds of features and tech that a new BMW comes with. Malcom and Abraham guided me throughout the lease process and I felt I understood key aspects of the lease. I feel they did everything possible to make the lease work for me. Many thanks to Yury and the team at BMW of Monrovia.Di, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!
Di, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!
Sales Great/ Back Office the worst 5 1/2 hour experience
by Fast Apex on 09/24/2023The salesperson was excellent in all respects however the dealership was a totally disappointing experience for the the 5 1/2 hours we were there buying the car. After we made two quick test drives and decided we wanted the car, we waited… for a very long time before being approached by a finance person. After telling the Salesperson explicitly that we planned on using our own bank, we still were pushed to try to use BMW Finance. After continuing to say thank you but we are not interested the finance sales person reacted strangly and totally ignored our polite but assertive response saying explicitly we do not want to buy anything else and do not want BMW to run a credit check since it was not necessary. After a long while the signing started, and the person incorrectly told us it was “California Law” that our fingerprints be taken. My wife refused but in the interest of time I went ahead but just r mentally added this to my list of what I intend ti tell everyone that I know about my experience there. Next we complete signing the paperwork and find out there is no second key. BMW promised to send the second key within “a couple of days by FedEx” but as of this moment we have not seen the second key. Next we brought cash to pay for our down payment for the car, but after almost an hour the antique cash counting machine finally finished. We had accidentally included more than we thought we had but they did not have $20 change to provide back. At this point the whole back office dealership got a second star because one of the managers pulled out $20 and provided the change out of his own pocket which wss amazing. We went finally completed it took a short time to understand how to do the remote start and once again our initial salesperson came to help as well as another sales person then we were off. The sales staff were excellent but the Terrible processes, aggressive financial selling, false information about fingerprint requirements and lastly a cas counting ma home that seemed almost retro earned this dealership two stars. I have bought more than 15 cars and this 5 1/2 hour experience was the worst back office experience I have ever experienced. I will recommend to drive to a much further dealership and pass this one up.Hello, Thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. Please reach out to our General Manager at (855) 627-5361 at your earliest convenience so we can address this situation directly. Thank you and have a great day.
Exceptional Tending
by Michael G. on 09/23/2023I was taken care of, exceptionally, and the deal on my vehicle was great! Kudos to Billy and David for making my experience a comforting one!Michael, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
BMW Of Monrovia
by wizz817 on 08/24/2023BMW Monrovia Is The Best BMW Dealership To Get A Car From. Ask For Brandon And His Manager Joseph. The General Sales Manager Sarkis Is Extremely Helpful As Well. This Dealership Is OutstandingThank you for your kind words and this wonderful review! Please let us know if there is anything else we can do for you; we are more than happy to help!
Finally went hybrid!
by WilliamS on 07/05/2023Over the years have bought four BMWs from BMW of Monrovia. The latest is the first hybrid car I've purchased (X5 xDrive 50e) and the first that I ordered. It was seamless and painless from start to finish due to BMW USA, the dealership team… and principally due to a few people I worked with at BMW of Monrovia including Tomás C. and Rafi S. The vehicle arrived more quickly than I had anticipated and has met all my expectations. I can also attest to the great service they provide with a special shout out to Tom R. The sales and service teams have repeatedly gone out of their way to take care of me well through the years.Hi William, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Very Easy Purchase
by Branrock on 06/19/2023Purchasing the vehicle was smooth and effrotless. The staff is very friendly and helpful. The showroom is beautiful.Branrock, we're glad you had such a wonderful experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Great Experian/Great Service
by FredHernz on 06/11/2023Best Experiance overall ever. And I am on my 6th BMW! Yuri is hands down the best and the transaction is simple, no nonsense.We're glad you had such a wonderful experience with us! We hope to be of service to you again in the future. Best wishes, BMW of Monrovia
Nice experience
by Freddy BMW on 06/01/2023Soon I get out from my work truck,one of salesman approaches me and ask if he can help me,I just show a picture of a M23i that I saw online,in around 1hour and 45 minutes later I was driving home my new 2023 M235.We're happy to hear you had such a positive experience with our team! We hope to be of service to you again in the future.
5 star
by kathy smith on 05/31/2023Jessie was amazing 5 star and brought my new car to my officeWe're happy to hear you had such a positive experience with our team! We hope to be of service to you again in the future.
Mini of Monrovia - Pleasant Car Buying Experience
by The Coopers on 05/30/2023Javier was great to work with!. He was helpful with our search, honest and offered the best price over the phone relative to other dealers we spoke with. When we arrived at the dealership, our paperwork was ready to go and the… purchase/financing process was efficient and painless. Mini of Monrovia is a well oiled machine. Overall a pleasant car buying experience!Thank you for taking the time to let us know how we did. We hope you have a great day!
- Complimentary Loaner Cars
- Complimentary Coffee
- Cable Television
- Express Service
- Customer Lounge Area
Thanks for your praise and kind comments about our team. We hope to be of service to you again in the future!
by Lexie Fernandes on 02/07/2024